• Directs the day-to-day responsibilities of a team focused on creating Enterprise-class data assets reports, visualizations, dashboards, and metrics that provide business insight and aid business decision-making • Partners with stakeholders to identify business requirements, prioritize requirements based on resources (budget/timeline) and manage the end-to-end design and development of solutions • Manages the development of data solutions from beginning to end of the software/solution development life cycle (SDLC) • Develops and communicates organizational objectives; inspires and motivates team members to achieve results • Shares knowledge and develops staff capabilities to strengthen understanding of business issues and best practices

• Ensure successful home finding and provide clinical support for adoptive families • Assess children and review information for successful adoptive placements • Conduct assessments of prospective adoptive families • Provide ongoing education and support to families • Participate in team meetings to provide clinical perspective on child referral matches • Facilitate ongoing support groups for families

Role Description The Clinical Program Director of Brain and Behavior is responsible for ideating, designing, and developing innovative specialty clinical programs focused on Neurological and Behavioral Health Conditions. This role aims to improve affordability, health outcomes, and member and provider experience. The Director manages a small team of program managers and works with healthcare analytics, clinical implementation technology, and medical management teams to develop and monitor Brain and Behavior focused Clinical Programs at United Healthcare. The Director reports to the National Medical Director of Behavioral Health at UnitedHealthcare Clinical Services. The ideal candidate combines clinical expertise, strategic thinking, a flexible mindset, and program development skills to create impactful solutions for members and providers. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Qualifications - Advanced Degree including Master’s degree or PhD in healthcare administration, public health, social services, nursing or a related clinical specialty, or MBA plus clinical background in neurological diseases. - 5+ years in a leadership or management role in healthcare. - 5+ years of healthcare experience with operational accountability. - Demonstrated ability to design, scale, or operationalize enterprise-level clinical programs or value-based care models across multiple markets or lines of business. - Deep clinical understanding of brain and neurodegenerative conditions. - Familiarity with evidence-based clinical guidelines and policies. - Proven ability to apply clinical insights to program design and outcome measurement. - Familiarity with health plan regulatory and accreditation requirements. - Skilled in analyzing claims, clinical, and quality data to drive new clinical insights and identify opportunities for program development and inform program design. - Proven ability to work with healthcare analytics teams to model performance expectations and measure clinical and financial impact. - Demonstrated experience setting clear goals, providing regular feedback, and conducting performance evaluations to support career growth and talent retention. - Skilled in guiding teams through ambiguity, change, and complex problem-solving while maintaining clarity, engagement, and accountability. - Proven ability to lead, coach, and develop small teams of program managers or clinical professionals, fostering a supportive, high-performance culture. - Proven solid commitment to collaboration - encouraging cross-functional communication, resolving conflicts constructively, and building trust within and across teams. - Proven self-starter, initiates work independently. - Proven ability to communicate effectively and efficiently (both verbal and written) at multiple levels of large, complex organizations. - Solid negotiation skills: Proven ability to gain acceptance from others of a plan or idea and achieve a mutually beneficial outcome. - Proficiency with MS-Word, Excel, and PowerPoint. Requirements - Use clinical, claims and quality data and knowledge of emerging trends in the specialty care industry to identify key opportunities to design large-scale, enterprise-level clinical management programs. - Leverage advanced analytics, including artificial intelligence (AI) and large language models (LLMs) when appropriate to enhance program design efficiency. - Use clinical, claims, and quality data to identify high-impact cost drivers, utilization trends, and care variation at scale. - Conceptualize new clinical programs that incorporate technology-enabled care models and digital engagement strategies. - Build feasibility business cases and financial models to assess operational readiness and impact when implemented at scale. - Incorporate evidence-based medical policies, clinical guidelines, and actionable insights gathered across markets, providers, and enterprise data sources. - Foster stakeholder alignment and cross-functional collaboration to ensure programs are designed to support national scalability and operational sustainability. - Analyze claims utilization and variation, clinical, and quality data to identify opportunities for clinical program development and improvement. - Collaborate with analytics teams to develop Key Performance Indicators and to build dashboards tracking program performance. - Seek input from network teams, market teams, and external vendors to develop program models. - Build and maintain solid relationships with executive leadership across internal teams. - Collaborate with Regulatory and Compliance Teams to ensure program compliance with state and federal regulatory requirements. - Prepare decks and executive summaries for regular updates regarding the clinical program development and performance. - Actively participate in clinical, business, and operational meetings; ensure relevant and timely information is provided on the clinical program design and scope for the approval process. - Monitor clinical program performance and Key Performance Indicators and iterate based on feedback and data. - Ensure program compliance with state and federal regulatory requirements. - Solve unique and complex problems with broad impact on the business. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - Salary range from $134,600 to $230,800 annually based on full-time employment.

Role Description We are seeking a strategic and results-driven Director, Customer Lifecycle Optimization to lead retention strategy and Voice of Customer (VOC) across our acquiring portfolio. This role is a core pillar of the revenue organization, focused on protecting and expanding customer value by reducing attrition, improving experience, and operationalizing customer feedback. Sitting alongside Product Strategy, Revenue Operations, and Lifecycle Marketing, this role owns the “Protect & Expand” motion ensuring we not only acquire customers, but keep and grow them. Responsibilities - Retention & Loyalty Strategy (Protect) - Own end-to-end retention strategy across merchants and partners. - Identify churn drivers and implement targeted mitigation plans. - Develop segmentation strategies across SMB, enterprise, and partner portfolios. - Lead save and win-back programs tied to measurable revenue impact. - Voice of Customer (VOC) & Insights - Build and scale a centralized VOC program across all touchpoints. - Aggregate feedback from support, product, sales, and partner channels. - Translate insights into prioritized actions with clear ownership. - Partner with BI to deliver dashboards on sentiment, churn risk, and experience trends. - Lifecycle & Expansion Alignment (Grow) - Partner with Lifecycle Marketing to drive engagement and adoption campaigns. - Identify cross-sell and expansion opportunities within existing portfolios. - Support product penetration strategies across partners and merchants. - Ensure retention and expansion motions are coordinated and measurable. - Product & Operational Influence (Execute) - Partner with Product Strategy to influence roadmap based on customer feedback. - Align with Customer Success and Support to improve service delivery and escalation handling. - Work with Sales and Partner teams to strengthen portfolio performance and retention accountability. - Data & Performance Management - Own KPIs including churn, retention, LTV, and customer sentiment metrics. - Lead cohort and ROI analysis for retention and loyalty initiatives. - Enable proactive risk identification through data and predictive insights. - Ensure BI ownership of reporting infrastructure and ongoing enhancements. What Success Looks Like - Reduced merchant and partner attrition with clear ROI. - Increased customer lifetime value through retention and expansion. - Fully operational VOC program with closed-loop feedback execution. - Clear visibility into customer health and risk across the portfolio. - Strong alignment across Product, RevOps, Lifecycle Marketing, and Operations. - Retention established as a measurable, managed revenue lever. Qualifications - 7-10+ years in retention, lifecycle marketing, customer success, or related fields. - Experience in payments, fintech, SaaS, or merchant acquiring preferred. - Strong analytical and strategic mindset with a bias for execution. - Proven ability to drive cross-functional alignment in complex organizations. - Experience building VOC programs and retention frameworks at scale. Work Environment & Culture We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie. Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results. Compensation and Benefits - Compensation range: [Range] - Financial Wellness - Bonus programs - 401(k) match - Employee Stock Purchase Program (ESPP) - HSA and FSA options - Financial wellness resources and employee discount programs - Health & Well-being - Medical, dental, and vision coverage - Mental health support for employees and dependents through Lyra Health - Family planning and women’s health benefits through Carrot - Gym membership reimbursement and virtual wellness programs (including yoga) - Time Off - 3 weeks PTO to start, with unlimited PTO after year one - Growth & Development - Education expense reimbursement - Leadership development programs - Certified Payments Professional (CPP) certification support Traditional Physical Requirements - Requires prolonged sitting, standing, bending, stooping and stretching. - Requires the ability to lift 10 pounds. - Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction). Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.