Role Description Maintains integrity of Project Report data with accurate recording of project expenses. Works closely with assigned PM’s and their projects, coordinating financial documentation with the OH Accounting/Finance teams, as well as the accounting functions of our contractors, designers, and vendors. Responsibilities - Project Reporting - Organizes and maintains filing system for all invoices, payment applications, and correspondence for timely and accurate retrieval of report data. - Monitors processing of invoices and payment applications to ensure they do not exceed contracted amounts. - Reviews monthly contractor payment applications for completeness and accuracy. - Ensures the proper release of lien is received from vendor prior to paying for services rendered. - Performs monthly reconciliation of Construction Reports provided by Finance and Facility Development project reports. - Maintain functional knowledge and use of the STRATA Funding System. - Project Manager Financial Liaison - Communicates and works closely with project managers on updates regarding budget and project status (completion dates, on hold, etc.) on their respective projects. - Maintains routine contact with project managers to ensure projects adhere to approved scope and budget. - Daily contact with project managers regarding vendor compliance within contracted funds. - Maintain functional knowledge and use of the eBuilder project management system. - Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintains compliance with all Orlando Health policies and procedures. - Other Related Functions - Compiles, prepares and analyzes various project reports as requested by Orlando Health administrative departments. - Maintains minutes for monthly staff meetings. - Follows-up on outstanding issues/questions/projects. - Manages individual assignments independently and accurately. - Completes and submits Human Resource employee documentation to Corporate Manager, Facilities Development for approval as required. - Effectively prioritizes workload to handle multiple functions. - Schedules meetings, conferences, seminars and travel arrangements for Corporate Manager, Facilities Development as needed. - Composes and prepares correspondence for Corporate Manager, Facilities Development as requested. - Prepares quarterly report information for Insurance department to ensure complete and updated coverage on all projects. - Prepares contracts for contractor and architect services as required. - Contacts county and city officials regarding project information. - Interacts with many different departments and various levels of management. Qualifications - Associate’s Degree. Proficient PC skills, effective typing and data entry skills required. Two (2) years of directly related work experience may substitute for the Associate’s degree (in addition to the requirements listed in the Experience section). Requirements - Five (5) years’ experience in Excel and administrative support duties. - Strong interpersonal, customer service and communication skills. Benefits - Career-growing FREE education programs. - Well-being services to support you and your family through every stage of life. - Benefits begin on day one. - Flexibility to be present for your passions.

Role Description Amwins Group is conducting a search for a Benefits Technology & Implementation Manager. This role is best suited for someone who enjoys owning implementations, managing broker and client relationships, and serving as the pivotal point of coordination across multiple stakeholders. This is a highly visible role for someone who enjoys owning client and broker relationships, driving implementation execution, and building scalable processes within a growing benefits platform. The role offers the opportunity to step into meaningful ownership with direct impact on client experience and operational performance. The Benefits Technology & Implementation Manager serves as the primary relationship manager between employer clients, brokers, internal BenAdmin Specialists, and internal sales and service teams. This role is responsible for overseeing BenAdmin implementations, managing broker and client relationships, and driving successful onboarding and service experience from kickoff through ongoing support. This individual acts as the operational quarterback throughout the implementation lifecycle—aligning stakeholders, managing timelines, resolving issues, and ensuring the BenAdmin platform is delivered in a way that supports client needs and business objectives. Key Responsibilities - Broker & Client Relationship Management - Serve as a strategic partner to brokers and employer clients on BenAdmin strategy, platform capabilities, and service delivery. - Advise brokers on implementation approach, migration planning, timelines, and best practices. - Clearly define service scope, responsibilities, and expectations for brokers and clients. - Demonstrates expertise and leads client discussions to identify client needs and our ability to meet them. - Provides a consultative approach to help guide clients and brokers to understand implications of customization and options surrounding decisions. - Support sales and business development efforts through participation in discovery calls, service discussions, and platform demonstrations. - Implementation & Delivery - Own the implementation and onboarding process from kickoff through go-live and post-open enrollment closeout. - Develop and manage implementation timelines, milestones, and deliverables. - Lead kickoff meetings, open enrollment readiness meetings, and post-implementation review discussions. - Gather, validate, and submit implementation paperwork, intake documentation, and required setup information. - Coordinate communication and status updates across brokers, clients, BenAdmin Specialists, and internal teams. - Platform Oversight & Client Support - Review platform setup, plan structure, eligibility rules, and workflow requirements to ensure alignment with client needs. - Support client and broker training, adoption, and readiness throughout the implementation lifecycle. - Oversee feed testing, carrier/vendor connection coordination, and updates related to plan or vendor changes. - Ensure a smooth transition from implementation to ongoing support and client self-service. - Issue Resolution & Operational Execution - Serve as the escalation point for complex issues related to benefits setup, plan elections, eligibility, access, rates, and workflows. - Troubleshoot non-technical platform and process issues while escalating true technical or configuration concerns appropriately. - Partner with internal teams to identify root causes, recommend improvements, and prevent recurring issues. - Maintain a high standard of responsiveness, professionalism, and client advocacy. - Internal Collaboration - Function as a subject matter resource to brokers, clients, sales teams, and internal partners on BenAdmin capabilities and best practices. - Translate client and broker business requirements into clear implementation direction for BenAdmin Specialists. - Partner closely with Specialists during configuration, testing, and open enrollment execution to ensure alignment and accuracy. - Develops innovative solutions that efficiently use technology while resolving pain points and gaps for customers. - Mentor and support junior team members by sharing knowledge, answering questions, and reinforcing best practices. Qualifications - Not less than 6+ years’ experience supporting benefits technology, benefits administration, or related client service / implementation functions. - Advanced experience with Employee Navigator benefits administration platform. - Accomplished competency with client management skillset and experience within the employment benefit space. - Strong project management and stakeholder coordination skills, with the ability to manage multiple priorities in a deadline-driven environment. - Working knowledge of employee benefits, including eligibility rules, plan structure, and compliance considerations such as ACA, COBRA, and HIPAA. - Experience collaborating directly with brokers, employer clients, carriers, and internal cross-functional teams. - Proficiency in Microsoft Excel and Outlook, with comfort working in structured data, validation, and logic-based environments. - Ability to troubleshoot platform, workflow, and process-related issues in a fast-paced environment. - Prior experience mentoring or supporting junior team members is a plus. Core Competencies - Relationship management - Client and broker communication - Implementation planning and execution - Project management - Benefits administration platform knowledge - Problem-solving and issue resolution - Cross-functional collaboration - Process orientation and attention to detail - Operational ownership and follow-through - Ability to simplify complex information for non-technical audiences Compensation Pursuant to California regulation, the compensation range for this position is as stated and includes eligibility for performance-based bonuses. California Pay Range: $85,000 — $110,000 USD

• Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services • Serve as the primary point of contact for internal and external customers, ensuring alignment on the solutions that meet their specific requirements • Effectively communicate with various levels of stakeholders within an account serving as the main point of contact between SafelyYou and community locations throughout implementation • Successfully manage a portfolio of implementation projects to deliver results on time, on schedule, and within budgets • Lead virtual and onsite tours, and travel as needed, to understand technical requirements for project planning, resourcing, logistics, and project execution for installation of sensor, networking equipment, and servers • Collaborate closely with other teams, documenting and designing the Scope of Work with accurate technical and implementation details • Work cross-functionality with other SY departments: clinical success, account management/sales, AI, engineering, marketing, and finance to ensure customers needs are met from closed/won to go live • Support communities throughout the onboarding process, coordinating and leading weekly status calls, discussing opt-in/consent strategies, creating user accounts, education and training of SY Services, and providing technical platform support • Conduct weekly training sessions with communities and other stakeholders to ensure the community is ready and prepared to go live • Manage procurement of the needed materials per project by working with supply chain to ensure delivery of materials is within desired timeframe • Actively drive projects forward and overcome daily challenges while providing the best customer experience possible • Maintain the highest level of communication and empathy with our customers, the residents, and installation teams to the cause of making a positive impact • Training with installation vendors on expectations of the implementation and review of completed work to meet the necessary quality requirements • Remote support during implementation of equipment for the installer or other remote contacts • Support post-implementation troubleshooting as-needed

• Deliver product demonstrations, onboarding sessions, and environment reviews • Manage customer support cases across email, chat, phone, and community forums • Support customers in deploying and optimizing Patch My PC solutions • Build and maintain strong knowledge of Patch My PC products and platform capabilities • Develop expertise in supporting technologies such as Configuration Manager, Intune, and WSUS • Lead an average of 3 to 4 customer-facing calls per day • Participate in webinars, training sessions, and community engagement as needed • Stay current on platform updates and industry trends and share insights with the team