Job Closed

This listing is no longer active.

1Path logo
1Path

Navigate Technology with Confidence

Service Desk Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 501-1,000Since 1997H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

92 days ago

Salary

0

Seniority

Senior

High SchoolEnglishCloudMacOSTCP/IP

Job Description

Service Desk Analyst

1Path

• Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system • Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software • Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments • Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions • Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems • Identify, document, and escalate issues that exceed defined scope following established procedures • Execute documented scripts, workflows, and standard operating procedures • Provide end users with guidance aligned to security best practices and internal documentation • Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required

Job Requirements

  • Experience providing end-user technical support in a professional environment
  • Basic troubleshooting of Windows and macOS operating systems
  • Familiarity with user account management in Active Directory and cloud identity platforms
  • Basic understanding of TCP/IP networking and wired/wireless connectivity
  • Ability to support common business applications, VPN clients, and virtual desktop environments
  • Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security
  • Strong customer service orientation with the ability to remain professional under pressure
  • Clear verbal and written communication skills, including the ability to explain technical concepts to non-technical users
  • Attention to detail in documentation and ticket notes
  • Ability to follow defined processes while managing multiple tasks in a fast-paced environment
  • Willingness to learn, accept feedback, and develop technical skills over time
  • Industry-recognized entry-level IT certifications (e.g., CompTIA A+)
  • Experience working in a ticket-based support or service desk environment
  • Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered.

Benefits

  • Health insurance
  • 401(k) program
  • Paid time off
  • Floating holidays
  • Paid holidays

Related Categories

Related Job Pages

More Analyst Jobs

GoDaddy logo

Senior Tax Analyst

GoDaddy

GoDaddy is a web services platform that helps individuals and businesses worldwide start, grow, and manage their online presence. GoDaddy employs team members a

Analyst92 days ago

Role Description This position is for a Senior Tax Analyst who handles complete tax compliance, aids tax planning projects, and ensures alignment with changing domestic and global tax laws. The position calls for advanced technical understanding of direct taxation, strong analytical abilities, and the aptitude to partner with various functions to improve the organization’s tax position while upholding regulatory standards! What makes this opportunity outstanding? Our Senior Tax Analyst will have the chance to play a pivotal role in crafting the future of GoDaddy's tax strategy. You'll work with a highly skilled team, collaborate across departments, and be part of a rapidly growing company that values innovation and excellence. Your contributions will directly impact our global operations and help us maintain our competitive edge! Qualifications - Strong understanding of corporate tax, withholding tax, and transfer pricing regulations - Proven experience in tax compliance, provisions, and audits - Ability to interpret complex tax laws and apply them practically in a business context - Strong analytical, problem-solving, and communication skills - Proficiency in Excel and familiarity with tax or reporting tools; experience with automation tools is a plus - Ability to work collaboratively across finance, legal, and external advisors - Ability to prioritize tasks and work in a fast-paced, time-sensitive environment Requirements - Chartered Accountant (CA) with 4+ years of relevant experience - Bachelor’s degree in Accounting, Finance, or a related field - Strong analytical and problem-solving skills Benefits - Paid time off - Retirement savings (e.g., 401k, pension schemes) - Bonus/incentive eligibility - Equity grants - Participation in our employee stock purchase plan - Competitive health benefits - Family-friendly benefits including parental leave

Worldwide
Job Closed
CLEAResult logo

Building Science Analyst

CLEAResult

We change the way people use energy.™

Analyst92 days ago
Full TimeRemoteTeam 1,001-5,000Since 2003H1B Sponsor

• Ensure program designs reflect actual installation guidelines and minimums for measures in applicable markets. • Develop technical training materials and conduct training for internal and external participants. • Serve as organization technical spokesperson; approves technical communication and representation to partner programs, clients, regional technical forums/boards. • Deliver trade ally training. • Understand evaluation risks and develop and communicate strategies. • QC complex measure and modeling runs. • Develop protocols for interpretation of specifications, guidelines, manuals, and technical requirements. • Provide building science adjustments to measures from contractors. • Ensure program designs reflect program installation guidelines. • Develop technical training materials and conduct training sessions for internal and external participants. • Serve as a technical spokesperson to customers and contractors alike. • Deliver trade ally guidance and training. • Evaluate and understand project risks. • Assist in documenting observations regarding project scope, planning and effectiveness of products and services. • Assist in developing protocols for interpretation of specifications, guidelines, manuals and technical requirements. • Assist in developing QA/QC protocols for field inspections and install documentation. • Perform post-work inspections of contractor installed energy efficiency measures. • Review documents for technical accuracy and sound building science practices. • Attend and participate in required program meetings and training courses. • Ability to adapt to an ever-changing work environment. • Time and schedule management skills are a MUST.

Michigan
$61.5K - $70K / year
Job Closed
Aspire Software logo

M&A Analyst – Academic Work Placement, Internship

Aspire Software

We never stop building. A vertical acquisition software company that owns, operates and manages a diverse portfolio.

Analyst92 days ago
InternshipRemoteTeam 1,001-5,000H1B No Sponsor

• Conduct industry and market research • Identify and evaluate acquisition targets • Support preparation of internal investment materials • Assist with financial analysis and valuation • Contribute to due diligence activities • Maintain acquisition pipeline tracking • Participate in internal transaction discussions

Germany
The Leaflet logo

Trading Player Profiling Analyst

The Leaflet

An independent platform for cutting-edge, progressive, legal, and political opinion.

Analyst92 days ago
Full TimeRemoteTeam 11-50H1B No Sponsor

• Play a central role in the execution and development of our player profiling strategy • Support real-time decision-making and long-term profitability • Customer profiling and segmentation • Detecting coordinated trading patterns • Offering behavioral insights • Deep understanding of pricing dynamics • Identifying sharp betting strategies both in-play and pre-match

Florida