• Play a central role in the execution and development of our player profiling strategy • Support real-time decision-making and long-term profitability • Customer profiling and segmentation • Detecting coordinated trading patterns • Offering behavioral insights • Deep understanding of pricing dynamics • Identifying sharp betting strategies both in-play and pre-match

• Utilizing analytical thinking to review large volumes of chargebacks and sales tracings data • Owning operational relationships with assigned distributors and managing end-to-end POS/tracings and chargeback processes • Implementing solutions with distributors to improve data quality and prevent errors • Leading and participating in end-to-end (E2E) projects across the organization • Supporting continuous improvement initiatives within chargebacks and sales tracing operations

• Oversee all IT procurement for the location including identifying vendors, evaluating solutions, and ensuring seamless delivery of IT assets • Collaborate closely with local management and coordinate with IT leadership, reporting directly to the Senior Manager of IT Desktop Support based in India. • Manage a broad spectrum of IT functions, from partnering with the network team on troubleshooting network and wireless issues to working alongside the systems team for server-related concerns • Maintain IT Assets for Malaysia Rimini office locations • Successful onboarding and offboarding of employees on start date • IT procurement for international offices, especially for workstations and accessories • Support local IT procurement and vendor coordination for the Malaysia region • Tickets follow up and ensure timely resolution within defined SLA • Provide Desktop level support in 24x7 support model on rotational bases • Create and maintain Active Directory user accounts, access, and groups. • Setting up workstation areas, such as computers, laptops, monitors, printers, Analog phones and VoIP equipment. • Troubleshooting all workstation related software including but not limited to: operating system, web browsers (IE, FF, Chrome), Microsoft Office (o365) Pulse Secure VPN client, Druva VM setup and troubleshooting – Amazon Workspaces • Network troubleshooting (WiFi, Ethernet, NIC, Switch, etc.). • Provide telecom support for various devices (iPhones, Mitel and Analog phones). • Complying with all internal processes and procedures (ISO 27001, QMS 9000, and various related documentation).

Role Description Our Borrowing collective is growing across Personal Loans and Financial Health. We’re building innovative, responsible lending products that give customers greater transparency, flexibility, and control over their money. - Develop and optimise unsecured credit risk and pricing strategies. - Partner closely with Product, Engineering, and Data to build profitable portfolios and outstanding customer experiences. - Work on initiatives to improve credit underwriting, boost growth, and manage portfolio risk. - Support the design and roll-out of new lending strategies by finding patterns in the data and translating these into insights. - Monitor the performance of existing strategies and iterate to improve them. - Collaborate with engineering, marketing, product, risk, and control teams to design and deliver product changes. - Develop, maintain, and monitor credit models to assess net present value of new lending cohorts. - Build and maintain database tables and dashboards that provide insights for rapid, data-driven decisions. - Support the design and roll-out of new products and customer journeys. - Assess how the lending portfolio of particular products will perform over time. Qualifications - Experience in unsecured retail lending (e.g. personal loans, credit cards, overdrafts, buy now pay later). - Understanding of how the unsecured retail lending market works, including the impact of pricing dynamics on portfolio performance. - Understanding of lending economics and experience developing and deploying underwriting strategies. - Strong analytical and data capabilities, backed up by technical coding skills (SQL is a must-have; Python and Looker experience is a plus). - Working understanding of the regulations that apply to lending in the UK. - Thrive in a fast-paced environment and eager to improve products and help ship changes to customers. - Strong communicator, able to articulate decision points and cut through complex problems. - Some experience in project management and coordination across teams. - Ability to collaborate in a team with diverse skill-sets and personality types. - Highly motivated and energized by the idea of bringing positive impact to customers and Monzo. Requirements - Experience in unsecured retail lending. - Understanding of lending economics. - Strong analytical and data capabilities. - Technical coding skills (SQL required). - Working understanding of UK lending regulations. - Project management experience. Benefits - £58,000 to £78,000 + Incentive Awards tied to your performance. - Visa sponsorship available. - Flexible working hours. - Learning budget of £1,000 a year for books, training courses, and conferences. - And much more, see our full list of benefits.