• Test web portal functionality built with Blazor, Bootstrap, and SSO authentication. • Validate login/logout flows, session timeouts, token refresh, role-based access, and access restriction scenarios. • Review UI/UX consistency across desktop and tablet views, including forms, modals, validations, and error messages. • Test request forms, multi-step workflows, conditional fields, file uploads, backend submissions, and confirmation messages. • Validate dashboard widgets, KPI cards, data grids, filters, date pickers, and CSV/PDF export functionality. • Test BI dashboards to ensure charts, tables, filters, drill-downs, tooltips, and exports display accurate data. • Verify dashboard performance, especially when working with large datasets or complex visualizations. • Test survey flows, question types, validation rules, submission logic, confirmation pages, and email invitation links. • Write and execute SQL queries to validate row counts, aggregates, joins, data freshness, and data integrity. • Compare data across sources such as SQL databases, Excel files, CSV exports, and dashboard outputs. • Validate ETL and data pipeline processes to ensure information is correctly extracted, transformed, and loaded. • Perform cross-system testing to confirm that portal actions, survey submissions, dashboards, and access permissions work together correctly. • Work closely with the Engineering Manager, PM, and development team to identify, document, and follow up on defects.

• Help ensure the quality, accuracy, and reliability of web portals, BI dashboards, surveys, and data pipelines • Test web portal functionality built with Blazor, Bootstrap, and SSO authentication • Validate login/logout flows, session timeouts, token refresh, role-based access, and access restriction scenarios • Review UI/UX consistency across desktop and tablet views, including forms, modals, validations, and error messages • Test request forms, multi-step workflows, conditional fields, file uploads, backend submissions, and confirmation messages • Validate dashboard widgets, KPI cards, data grids, filters, date pickers, and CSV/PDF export functionality • Test BI dashboards to ensure charts, tables, filters, drill-downs, tooltips, and exports display accurate data • Verify dashboard performance, especially when working with large datasets or complex visualizations • Test survey flows, question types, validation rules, submission logic, confirmation pages, and email invitation links • Write and execute SQL queries to validate row counts, aggregates, joins, data freshness, and data integrity • Compare data across sources such as SQL databases, Excel files, CSV exports, and dashboard outputs • Validate ETL and data pipeline processes to ensure information is correctly extracted, transformed, and loaded • Perform cross-system testing to confirm that portal actions, survey submissions, dashboards, and access permissions work together correctly • Work closely with the Engineering Manager, PM, and development team to identify, document, and follow up on defects

Role Description The Quality Assurance Specialist is the standard-setter for how the CX team communicates with customers. You will audit support tickets and call recordings across email, phone, and chat, score agent performance against established rubrics, deliver actionable feedback, and work with team leads to elevate the overall support experience. This is not a passive monitoring role. You are the person who ensures that every customer interaction meets the quality, accuracy, and empathy standards that the brand demands. - Audit a daily quota of interactions across all CS and Sales teams, scoring for accuracy, tone, empathy, and policy compliance. - Deliver weekly feedback reports to agents and team leads. - Flag critical violations for immediate review. - Maintain QA scorecards that track trends over time. - Participate in calibration sessions to ensure scoring consistency. - Identify systemic issues and surface them to management with specific recommendations. Qualifications - 2+ years of experience in a QA, compliance, or CS supervision role. - Strong analytical skills: ability to spot patterns in qualitative data and quantify quality trends. - Excellent written English for delivering clear, constructive feedback. - High attention to detail and the ability to stay objective when scoring. - Understanding of DTC business models, subscription management, and customer lifecycle. - Experience evaluating both voice and written interactions. - Familiarity with helpdesk and telephony platforms is a plus. Requirements - Strong analytical skills. - Excellent written communication skills. - Attention to detail. - Understanding of DTC business models. - Experience in evaluating interactions. Benefits - A fully remote position based in Latin America with real ownership over customer experience quality standards. - Competitive compensation, clear KPIs, and direct influence on how the CX team performs. - A culture that values quality, accountability, and continuous improvement. - Flexible time off. - Work From Home. - Training & Development. - Performance Bonus & monthly commissions.

Role Description The Quality Assurance Specialist is the standard-setter for how the CX team communicates with customers. You will audit support tickets and call recordings across email, phone, and chat, score agent performance against established rubrics, deliver actionable feedback, and work with team leads to elevate the overall support experience. This is not a passive monitoring role. You are the person who ensures that every customer interaction meets the quality, accuracy, and empathy standards that the brand demands. - Audit a daily quota of interactions across all CS and Sales teams, scoring for accuracy, tone, empathy, and policy compliance. - Deliver weekly feedback reports to agents and team leads. - Flag critical violations for immediate review. - Maintain QA scorecards that track trends over time. - Participate in calibration sessions to ensure scoring consistency. - Identify systemic issues and surface them to management with specific recommendations. Qualifications - 2+ years of experience in a QA, compliance, or CS supervision role. - Strong analytical skills: ability to spot patterns in qualitative data and quantify quality trends. - Excellent written English for delivering clear, constructive feedback. - High attention to detail and the ability to stay objective when scoring. - Understanding of DTC business models, subscription management, and customer lifecycle. - Experience evaluating both voice and written interactions. - Familiarity with helpdesk and telephony platforms is a plus. Requirements - Strong analytical skills. - Excellent written communication skills. - High attention to detail. - Understanding of DTC business models. - Experience with voice and written interactions. Benefits - A fully remote position based in Latin America. - Competitive compensation and clear KPIs. - Direct influence on CX team performance. - A culture that values quality, accountability, and continuous improvement. - Flexible time off. - Work From Home. - Training & Development. - Performance Bonus & monthly commissions.