• Liderar la estrategia de testing end‑to‑end en un proyecto estratégico dentro de un entorno corporativo internacional del sector asegurador. • Garantizar la calidad, gobernanza y excelencia del proceso de pruebas a lo largo de todo el ciclo de vida del software.

• Conduct regular calls with the VP & CBM’s to assist with data analysis training and prepare materials for weekly and monthly customer reviews. • Translate complex data sets from Circana and internal customer POS portals into actionable insights to monitor promotional effectiveness and inventory health across the account portfolio. • Help secure distribution, pricing, promotion, shelf positioning, and margin objectives by item/category within direct territory accounts, ensuring alignment with published brand strategies. • Support forecasting customer events as required. • Collaborate with CBMs to collect and verify data, ensuring all key tracking requirements- including CAR, Inventory, Line Reviews, Business Plans and TOS- are accurate and up to date. • Effectively manage the administrative responsibilities including price change forms, deductions, and selling and planning schedules. • Manage select ad hoc tertiary accounts.

• Lead, support and develop a team of Resolution Caseworkers to deliver consistently high standards • Champion a customer-first, early resolution approach across all complaint handling • Oversee and manage complaint cases to ensure timely, fair and high-quality outcomes • Take ownership of complex, sensitive or high-risk cases where strong judgement is critical • Coach and develop team members in communication, investigation and conflict resolution • Analyse complaint trends and feedback to identify learning and drive service improvement • Ensure robust record-keeping, reporting and organisational learning from complaints • Act as a recognised subject matter expert, advising colleagues across the organisation • Deliver training to embed best practice and strengthen complaint handling capability • Deputise for the Customer Resolution Manager when required

Role Description You will strategic requirement management and advanced user story development for DAS and related solutions. You will collaborate with multiple colleagues and Agile teams. You will communicate complex methodological and technical requirements between methodology and custom development team representatives. This collaboration will ensure seamless feature definition and agreement on the DAS. This role is instrumental to help develop an AI-assisted requirements definition pipeline. You will report to the Senior Director - DAS Product Management. You will use a 100% remote work pattern. - Collaborate with executive partners and senior management to elicit high-level strategic requirements, ensuring agreement on organizational goals and industry best practices. - Champion strategic requirement management by collaborating with product owners, subject matter experts, and Agile development teams to prioritize requirements for DAS features. - Manage the product backlog, working with DAS Product Owners to ensure feature prioritization and delivery. - Lead the development of comprehensive user stories, acceptance criteria, and other Agile artifacts to communicate requirements to development teams. - Use advanced modeling techniques to enhance the clarity of user stories, facilitating deeper understanding by development teams. - Leverage, maintain and evolve the DAS AI-assisted requirements pipeline to improve requirements quality through embedded system knowledge, AI-tuning and process improvement. - Provide leadership in Agile development processes, ensuring clear understanding of requirements and priorities across Agile teams, and pre-emptively addressing potential questions or requirement needs. - Lead efforts to advocate for using new techniques for improved story definition, use of AI, development of user scenarios and better test cases. Qualifications - CPA - Bachelor's degree in Accounting, Business, Computer Science, Information Technology, or a related field. - 7+ years of public accounting or relevant experience that delivers understanding of auditing standards, methodology and practice. Benefits - Flexibility to help you achieve a good work-life balance. - Part of a global, diverse team fostering an environment of inclusion and belonging. - Benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, and an employee assistance program. - Resources that support mental health and evolve offerings to meet employee needs. - Flexible options for benefits that suit individual family and lifestyle needs. - Commitment to investing in learning opportunities for continued development. Company Description At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.