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Project Manager, Customer Experience
Location
Illinois
Posted
49 days ago
Salary
$84.7K / year
Seniority
Senior
Job Description
Project Manager, Customer Experience
WM
• Managing specific Customer Experience projects through requirements definition, planning and implementation • Designing optimal experiences for customers across all channels and stages of lifecycle • Completing departmental projects to improve customer outcomes and operational efficiency • Working with cross-functional teams to define and scope Customer Experience projects • Creating and communicating concepts, design rationale and findings • Identifying requirements and providing to technical development resources • Defining features and functions for specific projects • Meeting with business sponsors to communicate project progress • Supporting the solution of production issues in the Customer Experience environment
Job Requirements
- Business, Engineering or equivalent experience in similar roles
- Overseeing projects in organizations of the same size and complexity
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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