• Act as subject matter expert for technical counterparts at assigned partners • Win hearts and minds of technical leaders and individual contributors • Own partner involved bookings numbers with National Partner Manager and focus on extracting KPIs from your partners - deal registrations, pipeline, new logos, bookings • Promote Sumo Logic within the partner community via enablement sessions, account mappings, and in person / virtual connections • Execute active campaigns and assist in pre and post partner involved events • Collaborate with regional partner managers, sales teams, and internal technical resources

Role Description Our technical team is looking for a client-facing Support Engineer with strong technical and communication skills. You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio Manager platform. You’ll take tickets from start to finish assisting partners on a wide range of Modern Work and AVD related issues with Nerdio Manager. You’ll work closely with a team of like-minded professionals to handle the daily ticket intake and also identify trending errors/issues and find and fill gaps in Nerdio documentation that can assist with overall ticket mitigation as well as keeping our partners as informed as possible. What you'll do - Deploy AVD/Windows 365 Environments: - Aid in deploying AVD/W365 environments using Nerdio Manager, following established processes and best practices. - Collaborate with partners to gather information on their environments and their client’s environments and specific configurations to effectively support each unique partner/account. - Understand AVD/W365 deployments front-to-back with Nerdio Manager. - Customer Support: - Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond primarily via email support, phone support, or remote support sessions. - Respond to inquiries with empathy, resolve partner issues, and ensure partner satisfaction by delivering timely and effective solutions. - Document all troubleshooting steps and resolution notes found to assist with future reported incidents or further escalations. - Technical Expertise: - Demonstrate proficiency in deploying and supporting AVD/W365 Deployments (Image Management, FSLogix, Performance, etc.), Endpoint Management, Intune Policy Management, and Active Directory (Entra ID, Entra DS, AD DS) to address customer needs. - Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments. - Utilize the internal resources like our internal Nerdio Manager sandbox installation to test and potentially replicate wide-spread issues and/or bug reports within the product. - Collaboration and Communication: - Collaborate with cross-functional teams, including internal and external partners, to ensure successful Nerdio Manager account deployments and support. - Demonstrate technical expertise of the product and provide guidance to customers on the usage and capabilities of Nerdio Manager. Qualifications - 2+ years of experience in technical support deploying and supporting Azure Virtual Desktop is essential. - Direct experience working with Microsoft Azure and Entra ID is essential. - Knowledge of networking concepts, including TCP/IP, DNS, and firewalls. - Experience working with and supporting Windows 10/11/Server as well as managing custom images and applications. - Knowledge of Entra ID, Entra DS, Active Directory, and identity management concepts. - Experience with Intune Policy Management – Configuring, applying, and enforcing policy for clients. - Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues. - Excellent customer service skills, with a focus on empathy and the ability to effectively communicate technical information to non-technical users. - Strong documentation skills to record and track support case updates, solutions, and best practices. - Ideal candidates are self-starters who thrive in a fast-paced, collaborative environment alongside other hardworking professionals that share the same level of drive and ambition. Preferred Experience - Direct experience working with Nerdio Manager. - Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations. - Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products. - Experience with ticketing systems such as Zendesk, JIRA, or ServiceNow. - Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices. - Certification in relevant technologies, including the following Microsoft Azure certifications: AZ-140, AZ-305, AZ-104, MD-102, etc. Benefits - Competitive Base and Incentive Plan - Stock Options - Health and Welfare Plans* - Life and Disability Plans* - Retirement Plan* - Unlimited Flexible Paid Time Off, including your birthday off! - Collaborative Team Culture * Benefits for international employees, outside the US, vary by country. Company Description Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Partner with Senior Account Executives to support and influence sales opportunities across the Germany market • Engage directly with customers to understand technical needs, address challenges, and provide expert guidance throughout the sales cycle • Collaborate with Service Delivery and Product teams worldwide to secure accurate pricing, delivery approvals, and alignment on solution feasibility • Deliver compelling presentations on Rimini Street’s services and support model—virtually and in person • Develop comprehensive scoping requirements that define the services to be delivered

Role Description The purpose of the Collaboration Engineer III is to provide a wide range of collaboration support for Mosaic Life Care. This includes the design, implementation, and ongoing maintenance of all collaboration platforms within the environment with the support of the Systems team. This individual will be responsible for ensuring best practices are documented and adhered to in a regional healthcare system. The expectations for this position are: - Act as the primary SME for collaboration technologies, with an emphasis on Microsoft Office 365. - This role will function as an enabler across the company. - Advise leadership on best practices for the implementation, design, best practices and utilization of collaboration technologies. - Participate in developing the strategy, design and implementation efforts to enable services including Exchange Online, SharePoint Online, OneDrive, Teams, etc. - Analyze and review existing implementation of collaboration technologies within the environment and provide recommendations for improvements. - Author documentation related to the implementation of collaborative technologies. - Ability to work proactively with 3rd party vendors to resolve intermediate technology issues. - Experience in the IT systems strategy, standards, processes and technology. - Able to review and consult on IT technology solutions to resolve intermediate technical and business issues. - Experience in Microsoft Windows Server environments, Active Directory architecture, M365 suite, Cloud strategy, and Datacenter maintenance. - Understand Mosaic's technology stack to identify points of weakness and opportunities for optimizing solutions. Benefits - Mosaic has a wide array of benefits to meet each employee’s individual needs. - Benefits designed by listening to employees. - Concierge services. - Employee lounge. - Wellness programs. - Free covered parking. - Free on-site and virtual health clinics. - Many more perks to ensure employees feel valued. Company Description Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.