Title: Legal Support Specialist Location: Kansas City, Missouri, 641121895, United States Department: Legal Support Job Description: At Polsinelli, What a Law Firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you! Polsinelli seeks a candidate to fill two Legal Support Specialist openings. These are remote roles, provided the candidate is in a state/jurisdiction wherein we practice. CORE RESPONSIBILITIES/REQUIREMENTS Successful candidates must: - Possess strong initiative, demonstrating an ability to quickly resolve document issues - Have strong organizational skills - Be able to work collaboratively in a team setting - Be able to manage multiple projects/tasks at a time - Possess advanced skills in all Microsoft Office applications; expert-level proficiency in Microsoft Excel and PowerPoint is a plus! - 5 years of Legal Assistant experience required! This position supports our administrative team - high volume, fast paced. Other essential requirements for this position include: - The ability to communicate in a professional and timely manner to develop rapport with both team and end-users - The ability to maintain strong working relationships - The ability to handle confidential and sensitive information - Strong problem-solving skills - A minimum of five (5) years of experience as a Legal Administrative Assistant or Legal Executive Assistant with extensive, hands-on experience - Strong attention to detail with proven organizational skills and the ability to manage multiple priorities effectively - Excellent written and verbal communication skills; ability to work collaboratively across teams - Proofreading experience preferred - Calm and solution-oriented approach to troubleshooting and problem-solving - Proven ability to take initiative and make sound, independent decisions - Flexible, dependable team player with a positive, proactive mindset There are two openings for this position. This is a remote position with a four (4)-day work week, working one of the two following shifts: Shift 1: - Wednesday, Thursday, Friday: 11:00 AM - 9:45 PM CST - Saturday: 11:00 AM – 9:15 PM CST Shift 2: - Sunday: 11:00 AM - 9:15 PM CST - Monday, Tuesday, Wednesday: 11:00 AM - 9:45 PM CST The budgeted salary range for this role is $60,000-70,000 depending on job market and experience. As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits. Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

• Handle customer inquiries via email and community channels efficiently and in a structured manner • Compose responses that are clear, precise and consistent — with a focus on clarity and quality • Maintain oversight and work in a structured way even during peak periods (e.g., high jackpots that lead to a significant increase in ticket volume) • Systematically capture and cluster customer feedback and document it so it can be used by product and engineering teams • Identify recurring topics and patterns and proactively surface them • Continuously improve existing content, responses and knowledge structures • Use AI-powered tools in day-to-day support and help optimize them further • Contribute within the team to improve support processes based on data and increase efficiency

Role Description We are looking for a Technical Support Specialist to provide IT solutions and support for everyone at Sedona Digital. You will do so by answering IT inquiries and communicating solutions and providing support to everyone to work reliably. You will get the opportunity to grow your skills and learn how modern IT setups work. - Provide technical assistance and support for upcoming queries and issues related to computer systems, software, and hardware - Assist in installation, configuration, and maintenance of IT infrastructure, including servers, networks, and other IT systems - Diagnose and resolve technical hardware and software issues promptly, escalating problems as necessary - Maintain accurate records and documentation of IT assets, configurations, and procedures - Ensure IT systems are compliant with security policies and standards, including antivirus updates, patch management, and access control - Assist in the deployment and management of software applications, updates, and licenses across the organization - Participate in backup and disaster recovery processes to ensure data integrity and availability - Monitor system performance and capacity, identifying and resolving issues proactively - Liaise with vendors and service providers to resolve technical issues and procure necessary IT equipment and services - Work as part of our Helpdesk team, logged into hunt groups, and answer client calls professionally throughout the day - Handle both external customer tickets and internal support requests, ensuring timely and effective resolution Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience - Proficiency in Microsoft Windows and Office Suite, basic networking concepts, hardware troubleshooting, and familiarity with ITIL principles - Excellent verbal and communication skills both in Romanian and English, with the ability to effectively convey technical information to non-technical users - Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues - Ability to work collaboratively in a team environment - Strong attention to details and accuracy in documentation and system configurations - Willingness to learn new technologies and adapt to changes in IT environment - Dedication to providing excellent customer service and support to both internal users and external clients Benefits - Remote Work Flexibility - Opportunity to work in a rapidly growing scale-up organization - Medical insurance given after probation period - Ongoing learning and development opportunities - Holiday allowance in line with local legislation - Competitive compensation package - Performance-based bonus - Fun budget for team events

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests • Provide empathetic, professional support via phone, email, and chat • Ensure every interaction reflects our values of speed, care, and efficiency • Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues • Cover night shifts - 10pm to 6am • Stay updated on airline policies, travel regulations, and system changes