Role Description We are looking for a Technical Support Specialist to provide IT solutions and support for everyone at Sedona Digital. You will do so by answering IT inquiries and communicating solutions and providing support to everyone to work reliably. You will get the opportunity to grow your skills and learn how modern IT setups work. - Provide technical assistance and support for upcoming queries and issues related to computer systems, software, and hardware - Assist in installation, configuration, and maintenance of IT infrastructure, including servers, networks, and other IT systems - Diagnose and resolve technical hardware and software issues promptly, escalating problems as necessary - Maintain accurate records and documentation of IT assets, configurations, and procedures - Ensure IT systems are compliant with security policies and standards, including antivirus updates, patch management, and access control - Assist in the deployment and management of software applications, updates, and licenses across the organization - Participate in backup and disaster recovery processes to ensure data integrity and availability - Monitor system performance and capacity, identifying and resolving issues proactively - Liaise with vendors and service providers to resolve technical issues and procure necessary IT equipment and services - Work as part of our Helpdesk team, logged into hunt groups, and answer client calls professionally throughout the day - Handle both external customer tickets and internal support requests, ensuring timely and effective resolution Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience - Proficiency in Microsoft Windows and Office Suite, basic networking concepts, hardware troubleshooting, and familiarity with ITIL principles - Excellent verbal and communication skills both in Romanian and English, with the ability to effectively convey technical information to non-technical users - Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues - Ability to work collaboratively in a team environment - Strong attention to details and accuracy in documentation and system configurations - Willingness to learn new technologies and adapt to changes in IT environment - Dedication to providing excellent customer service and support to both internal users and external clients Benefits - Remote Work Flexibility - Opportunity to work in a rapidly growing scale-up organization - Medical insurance given after probation period - Ongoing learning and development opportunities - Holiday allowance in line with local legislation - Competitive compensation package - Performance-based bonus - Fun budget for team events

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests • Provide empathetic, professional support via phone, email, and chat • Ensure every interaction reflects our values of speed, care, and efficiency • Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues • Cover night shifts - 10pm to 6am • Stay updated on airline policies, travel regulations, and system changes

• Assumes responsibility for the effective and professional completion of call center representative functions. • Receives customer telephone questions and complaints in a professional manner. • Answers inbound calls in a timely manner. • Responds to customer inquiries. • Provides personalized customer service by responding to the needs of the customer. • Manages and updates customer profile with the status of each customer. • Coordinate with departments to achieve customer satisfaction. • Build customer loyalty by meeting customer expectations. • Evaluate problems of the customers and provide logical lasting solutions. • File disputes for customers in accordance with Regulation E. • Replies to all corresponding email. • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management. • Keeps supervisor informed of significant problems. • Corresponds with Fraud Department of potential fraudulent activity. • Maintains effective working relations with the operations department.

Title: Senior Trader Location: ENG, United Kingdom FLORIDA Job Description: Job description What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? The Senior Trader will report to the Trading Proposition Manager and will be a leader within a team responsible for price creation, price management, monitoring and communicating risk, bet acceptance and optimizing profitability. You will develop a command of our trading system architecture and how it interfaces with third party suppliers. You will continuously deliver innovative consistent bespoke pricing targeting to specific demographics where required. You will have deep knowledge of sportsbetting, odds compilation, diverse trading strategies. You will have sportsbetting industry experience within a trading environment. Job requirements What are we looking for? You will be comfortable in data and detail, a mentor and support to your colleagues. You will have strong communication and presentation skills. You will be decisive, and logical in your thinking. You will be a subject matter expert on sports and the sportsbetting industry. You will be customer focused and proactive in how and when we deliver our proposition to them What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: - Competitive pay and benefits - Flexible vacation allowance - A hybrid home / office working model - Startup culture backed by a secure, global brand Roster of uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). All done! Your application has been successfully submitted! Other jobs You've already applied for this job We appreciate your interest in this position. Unfortunately, you have already applied for this job.