transcosmos (TCIS)

Role Description As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases. - Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers - Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed - Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams Qualifications - Strong communication skills in English (B2) and Portuguese (C1) - Customer-focused mindset and problem-solving skills - Good organizational skills and attention to detail Benefits - Paid training - Competitive salary - Cafeteria benefits - Medicover

Role Description Are you passionate about helping customers and solving problems? We’re looking for a Customer Solutions Specialist to join our team and support our Polish-speaking customers with technical queries and inquiries. If you are a good communicator, love troubleshooting, and enjoy providing excellent customer service, we would love to hear from you! - Customer Support: Assist customers with inquiries and technical issues, providing clear, accurate, and timely solutions. - Proactive Communication: Keep customers informed by reaching out to update them on their case status. - Problem Solving: Troubleshoot issues efficiently and escalate when necessary to ensure customer satisfaction. - Collaboration: Work with your team to deliver high-quality service and resolve customer concerns. Qualifications - Fluent in Polish: Strong written and spoken Polish, with the ability to communicate effectively in English as well. - Customer-Centric: A genuine desire to help people and provide excellent service. - Tech-Savvy: Comfortable using Microsoft Office and CRM platforms (experience is a plus). - Problem-Solver: Able to stay calm under pressure and think on your feet to resolve issues. - Organized: You follow up on cases and keep track of details, ensuring nothing gets missed. - Languages: Must be fluent in Polish (both written and spoken) and English B2. Requirements - A full-time, stable position - Paid training on systems, tools, and brand-specific knowledge - Competitive salary - A friendly, inclusive team environment with regular engagement activities - Internal development and career growth opportunities - Please note that although this is a remote position, the work must be performed within Poland!

"Grow by helping others grow – become a true partner in success" Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our Customer Success Team! As a Italian-speaking Customer Success Specialist, you'll work directly with customers to ensure they get the most value out of our products and services. You’ll manage customer relationships, identify growth opportunities, resolve issues, and collaborate with global teams to drive success. This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to excellence.  Please note that although this is a remote position, the work must be performed within Hungary!

Passionate about customer success and growth? Join our international team and help clients maximize the value of our solutions! Please note that although this is a remote position, the work must be performed within Hungary! What You’ll Do - Build strong customer relationships and drive success - Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices. - Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities. - Conduct proactive outreach campaigns.

Passionate about customer success and growth? Join our international team and help clients maximize the value of our solutions! Please note that although this is a remote position, the work must be performed within Hungary!     What You’ll Do - Build strong customer relationships and drive success - Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices. - Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities. - Conduct proactive outreach campaigns.

Passionate about customer success and growth? Join our international team and help clients maximize the value of our solutions! Please note that although this is a remote position, the work must be performed within Hungary!     What You’ll Do - Build strong customer relationships and drive success - Handling customer support through phone and email channels, responding to general inquiries as well as questions related to contracts and invoices. - Supporting customers and local teams with contract administration and invoice-related tasks, along with related customer service activities. - Conduct proactive outreach campaigns.