• Design, develop, test, and deploy scalable, secure, and highly interactive web applications • Own and evolve core platform modules • Influence application and system architecture • Lead by example through clean, well-tested code • Collaborate closely with Product Management, QA, and other engineers • Provide technical mentorship and guidance to other engineers • Diagnose and resolve complex production issues • Ensure solutions meet eClinical Solutions quality standards

• Expertly navigate networking principles, firewalls, and load balancing solutions to ensure robust infrastructure performance • Partner with Software Engineering and Infrastructure teams to design, implement, and deploy comprehensive end-to-end monitoring solutions • Execute seamless patches and upgrades, ensuring all administrative tools and utilities remain current and high-performing • Proactively monitor applications and services, participating in an on-call rotation to resolve issues and implement strategic prevention measures • Troubleshoot complex technical challenges and provide clear, candid communication regarding issues and their resolutions.

• Participate in on-call rotations as the primary technical lead. Act as the Incident Commander during major severity incidents: initiating war rooms, coordinating cross-functional teams, and providing clear status updates. • Instrument code to expose high-cardinality metrics and distributed traces. Collaboratively define, measure, and defend Service Level Objectives (SLOs) and Error Budgets with product owners. • Write high-quality, production-ready code (in Java, Go, or Python) to build internal tooling, automation platforms, and self-healing mechanisms that eliminate manual operator intervention. • Partner with Product Engineering teams during the design phase to ensure new services are built with reliability, scalability, and observability patterns (circuit breakers, rate limiting, backpressure, fallback strategies) from day one. • Analyze system performance and traffic patterns to model future capacity needs. Conduct load testing and chaos engineering experiments to verify system resilience under failure conditions.

• Participate in on-call rotations to detect and triage service and reliability issues across all environments. Act as the Incident Commander during major incidents: initiating war room or bridge calls, coordinating cross-functional teams, providing timely and clear status updates to all stakeholders. • Create and maintain meaningful dashboards and alerts. Work with development teams to instrument their code to ensure visibility. • Develop automation to eliminate manual and repetitive operational tasks (toil) related to reliability across both applications and infrastructure. • Implement and track Service Level Indicators (SLIs) and Service Level Objectives (SLOs) defined by the engineering leadership. • Investigate and resolve customer complaints escalated beyond L1 and L2 support, especially those involving performance, reliability, or complex system behavior.