Role Description We are seeking a Guest Experience Delivery Manager to join our Performance Delivery team on an 18 month fixed term contract. This is a UK-based remote role with regular European travel. The Guest Experience Delivery Manager plays a critical role in elevating guest experience across EMEAA. You will work closely with hotel owners and leadership teams to deliver Performance Essentials compliance and improve Guest Love outcomes. Using insight‑led coaching, bespoke action plans and high‑frequency engagement, you will drive measurable improvements in guest satisfaction and brand consistency. - Drive Guest Love scores by ensuring hotel compliance with brand standards and consistent guest experience delivery - Build and strengthen relationships between hotel management, owners and IHG through the Performance Essentials programme - Conduct root cause analysis using IHG tools (e.g. Medallia, Tableau, IHG Fundamentals, Tactical Solve) and coach hotel teams on insights and improvements - Create and deliver effective, collaborative hotel action plans, supported through blended on‑site and virtual engagement - Identify regional performance gaps and share regional and global best practices to achieve Guest Love targets - Champion Guest Love compliance and work cross‑functionally with internal stakeholders (Quality, Brands, HPDs, L&D, D&E, etc.) to drive solutions - Lead and contribute to shared initiatives that grow capability, knowledge and best practice across the organisation - Accurately track engagement activity in Salesforce and manage escalations, including Legal involvement where required Qualifications - Bachelor’s or Master’s degree, or equivalent professional experience - Strong background in hotel operations or hotel leadership - Experience working in a consultancy-style role across multiple projects - Comfortable working independently and influencing without direct authority - Willingness and ability to travel extensively across the region (up to 75%) - Strong relationship-building and stakeholder management skills - Analytical and problem-solving mindset with a performance focus - Confident communicator with a flexible approach to different audiences - Action planning and follow‑through capability - Proficiency in Microsoft Office applications - Language skills are an advantage Benefits - Travel benefits that include discounted room rates and food & beverage - Recharge Days - Volunteering Days

Role Description ISTA Personnel Solutions South Africa is seeking a highly organized, resilient, and detail-driven Healthcare Appeals & Case Coordinator to support one of our established U.S.-based healthcare clients. This position is suited to a candidate with strong prior experience in: - Medical case coordination - Insurance communication - Appeals handling - Provider follow-up - High-volume healthcare administration This is a demanding, deadline-driven role requiring someone who can confidently manage a heavy caseload, navigate U.S. insurance processes, handle constant communication, and multitask across calls, documentation, emails, and follow-ups simultaneously. This is a high-volume healthcare operations role requiring a candidate who is comfortable managing multiple moving parts simultaneously, including: - Patient cases - Insurance calls - Provider follow-up - Documentation - Large email volumes PLEASE NOTE: - Working Hours: This role requires you to work USA hours Mon - Fri from 9 am to 6 pm EST (3:00pm to 00:00am South African time); however, these hours are subject to change depending on daylight savings. - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. - Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA). Qualifications - Minimum 3 years’ experience in healthcare case coordination, medical insurance communication, managed care, appeals, authorizations, or similar healthcare support roles - Proven experience handling high patient/case volumes in a fast-paced environment - Strong multitasking ability across calls, emails, systems, and documentation simultaneously - Excellent written and verbal English communication - Highly computer literate with the ability to quickly learn client systems and processes - Strong attention to detail and urgency in follow-up - Able to work independently and remain calm under pressure Requirements - Advantageous: Prior clinical or patient-care exposure - Previous experience supporting U.S. or international healthcare teams If you are not contacted within 14 working days, please consider your application unsuccessful.

Role Description The Commercial Sales Team is pivotal to Miro’s go-to-market strategy, focusing on driving growth by acquiring new customers as well as by growing the existing customer base. As a Commercial Sales Manager, you will build, coach, and manage a team of Commercial Account Executives through Miro's next growth phase. As a Commercial Sales Manager, you will play a critical role in expanding Miro’s footprint by supporting your team to identify, engage, and close business with companies ranging from 500 to 3,000 employees. We're looking for a dynamic sales leader who has experience with complex, multi-product solution sales and a track record of strong collaboration with various cross-functional partners to enhance our process and drive revenue growth in this segment. This role will report directly to the Head of AMER Corporate Sales and will be a key member of the sales leadership organization. This is an ideal role for someone who is a natural builder with a passion for sales, execution, and is motivated by developing talent and creating high-performing teams. What you’ll do - Coach, enable, and lead a team of 6-7 Account Executives to help land and expand within the Commercial Segment (500-3,000 employees) - Develop the team by arming them with key sales skills and fundamentals to evolve our multi-product, solution sales motion - Help reps close deals following a consistent, repeatable process that is optimized for customer-centric value selling - Spot trends from customer conversations to build strategies to drive growth and remove bottlenecks from the sales process - Use data-driven pipeline prioritization and forecasting methodologies - Assist in continual training & development of the team, and support hiring and career growth Qualifications - 4+ years of SaaS sales experience; 2+ years of SaaS leadership experience in the Mid-Market space - Experience selling to new and existing customers under 3,000 employees, with a mix of velocity sales and complex solution sales - Experience with value selling in a multi-product environment to a technical audience (i.e., Engineering, Product & Design teams) - Prior success as a player-coach leading a team while simultaneously contributing to deal execution in partnership with your Account Executives - A proven track record of leading a team to consistently meet and exceed sales targets - Proficiency in value-based selling techniques and methodologies such as MEDDPICC; strong presentation and storytelling abilities - Familiarity with Salesforce, Outreach (or similar), and Gong (or similar) to manage and analyze sales activities effectively - A growth mindset with a passion for high performance in a fast-paced, high-growth environment Benefits - Equity - Wellbeing benefit - WFH equipment allowance - Annual Learning & Development stipend

Role Description Velocity Vehicle Group (VVG) is seeking a Commercial Real Estate Manager to lead the strategy, management, oversight and optimization of our national real estate portfolio. This role will be responsible for overseeing all lease administration issues including lease negotiations, renewals, subleasing efforts, and real estate transactions across our dealerships and operational footprint. Reporting directly to the Chief Operating Officer, this individual will play a critical role in ensuring our real estate strategy aligns with VVG’s core pillars of Speed, Value, and Trust, while supporting operational growth, cost efficiency, and long-term scalability. Key Responsibilities - Real Estate Strategy & Portfolio Management - Manage VVG’s national portfolio of commercial properties, including dealerships, service locations, warehouses, and operational sites. - Develop and execute real estate strategies aligned with business growth and market expansion. - Evaluate current footprint and recommend opportunities for consolidation, growth, expansion, or relocation. - Assist with Real Estate aspects of Mergers and Acquisition and due diligence. - Lease Negotiation & Transactions - Coordinate cross-functional process for evaluating lease renewals. - Lead negotiations for new leases, renewals, amendments, and terminations. - Structure favorable lease terms, including rent, concessions, and exit strategies. - Manage and execute sublease opportunities to optimize underutilized space. - Partner with brokers and legal counsel on complex transactions. - Financial Oversight & Cost Optimization - Analyze lease terms, operating expenses, and market conditions to drive cost savings. - Develop and manage real estate budgets, forecasts, and financial models. - Identify opportunities to reduce occupancy costs and improve portfolio efficiency. - Conduct rent, CAM and tax audits. - Own the tracking, calculation, and verification of all rent, CAM, and property tax obligations; ensure accuracy of amounts due and proactively communicate payment requirements and timing to Finance for execution. - Stakeholder & Vendor Management - Serve as the primary point of contact and maintain strong relationships with landlords, brokers, and external real estate partners. - Collaborate cross-functionally with Operations, Legal, Finance, and Executive Leadership. - Ensure strong relationships that support VVG’s reputation and business objectives. - Compliance & Administration - Maintain accurate lease documentation, critical dates, and reporting tools. - Ensure compliance with lease terms, company policies, and applicable regulations. - Implement and improve systems for lease tracking and portfolio management. Qualifications - Bachelor’s degree in Real Estate, Business, Finance, or related field (preferred). - 5–10+ years of experience in commercial real estate, lease management, or corporate real estate. - Proven experience negotiating complex, multi-site commercial leases. - Experience managing a national or multi-state portfolio preferred. - Strong financial acumen with experience in budgeting and cost analysis. - Excellent negotiation, communication, and stakeholder management skills. - Experience in property management and/or construction management preferred but not required. Benefits - Competitive pay. - 401K with match. - Medical, Dental, & Vision benefits. - Great Place to Work™ culture. Company Description Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on-demand parts. Our goal is to be your one-stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.