Role Description The UX/UI Researcher will support the design, evaluation, and continuous improvement of government websites and digital learning experiences. This role is responsible for conducting user research to understand stakeholder needs; identifying barriers in website navigation and content access; and translating findings into actionable recommendations that improve usability, accessibility, and engagement. The UX/UI Researcher will work closely with designers, content teams, developers, and program stakeholders to ensure websites are intuitive, user-centered, and aligned with organizational goals. - Plan and conduct user research for government websites, including interviews, surveys, usability testing, and journey mapping. - Develop user personas, user flows, and journey maps for key audiences such as researchers and public users. - Evaluate existing websites and digital products to identify usability issues, navigation challenges, content gaps, and friction points. - Analyze qualitative and quantitative user data, including behavioral analytics, survey responses, and testing results, to generate insights and recommendations. - Partner with UX/UI designers, developers, and content strategists to inform wireframes, prototypes, page layouts, and interaction patterns. - Recommend improvements to information architecture, navigation, labeling, search, and page design to support easier access to educational content and resources. - Ensure research findings support accessible, inclusive, and user-friendly digital experiences, including compliance with accessibility standards and best practices. Qualifications - Bachelor's degree in User Experience, Psychology, Education, Information Science, Communications, or a closely related field. - Minimum 4 years of professional experience in UX research. - Demonstrated experience with mixed-method research approaches, including user interviews, surveys, usability testing, and journey mapping. - Experience translating research findings into practical recommendations for website structure, navigation, interface design, and content presentation. - Knowledge of accessibility, inclusive design principles, and usability best practices for public-facing websites. - Strong written and verbal communication skills, with the ability to present findings clearly to diverse audiences. - Experience collaborating with cross-functional teams including designers, developers, content authors, and business stakeholders. Preferred Qualifications - Prior experience supporting CMS, HHS, or other federal/state health programs.

• Conduct UX research with little to no direction • Work in an ambiguous environment, picking the best research methods • Lead projects and manage resources • Build relationships with clients and seek new ones • Create/Co-Create Case Studies after each project • Exercise discretion and independent judgment on significant matters

Role Description - Participer au pilotage des études d’usages ad hoc ou barométriques : études qualitatives ou quantitatives, de type sociologique ou sciences politiques… - Contribuer en particulier aux travaux de l’Autorité sur le pluralisme de l’information, les pratiques d’information audiovisuelles et numériques. - Participer aux études menées en lien avec la régulation des plateformes (enjeux associés aux réseaux sociaux et aux services d’IA, en particulier en matière d’information, protection des mineurs et autres risques systémiques) en menant des études dédiées et en collaborant avec le monde académique. - Contribuer autant que de besoin aux autres travaux du département : études d’impact, travaux prospectifs sur l’avenir des médias ou les enjeux associés à certains programmes, travaux sur l’environnement. Qualifications - Bac+5 (sociologie, sciences politiques, études marketing…), doctorat en sociologie ou sciences politiques apprécié. - Expérience professionnelle de 3 à 5 ans en institut d’études, direction des études sur les sujets médias ou numérique. - Très bonne connaissance des médias et notamment des problématiques en lien avec l’information et le numérique. - Aisance dans l’analyse qualitative et statistique. - Expérience et aptitude à la gestion de projet. - Rigueur, organisation, réactivité, qualité d’expression à l’écrit et à l’oral. - Maîtrise du pack office et de l’anglais (écrit et oral). Requirements - Niveau 7 Master/diplômes équivalents. Éléments de candidature - Pour postuler à cette offre, l'envoi du CV est obligatoire.

Role Description SFS is seeking a Senior Editor- Executive Communications to provide support to the National Guard Bureau. This role operates in a dynamic and evolving environment, requiring adaptability to shifting missions, priorities, and organizational structures. Experience working in a Military environment is preferred. - Conduct research for executive responses and staff actions - Draft and edit reports, briefings, and correspondence - Perform fact-checking and ensure document accuracy - Maintain document repositories and archives Qualifications - Experience in writing, editing, or research - Strong analytical and organizational skills - Ability to communicate complex information clearly - Bachelor’s degree in English, Journalism, or related field preferred - Active Secret Clearance or higher required Company Description Summit Federal Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast-growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies.