Role Description As a Field Service Specialist, you will be instrumental in providing exceptional on-the-road service, diagnosis, and repair of various vehicles, ensuring customer satisfaction and adherence to safety standards. Your role will involve meticulous attention to detail, a commitment to excellence, and a dedication to fostering a culture of continuous learning and improvement within the technical support domain. This is a highly independent, customer-facing role that requires extensive travel and strong technical expertise, paired with excellent communication and service skills. Key Responsibilities - Deliver comprehensive on-site service and repair solutions for a diverse range of vehicles, focusing on efficiency, cost-effectiveness, and quality. - Engage with customers to provide timely service quotes and follow-ups, ensuring a seamless service experience. - Collaborate with cross-functional teams, including Warranty Administration, to document service issues and facilitate warranty cost recovery. - Contribute to the development and refinement of service protocols, aligning with business objectives and customer needs. Qualifications - High School Diploma or equivalent. - Valid Driver’s License with a clean driving record. - 3–5 years of experience in a mechanical service and repair environment, ideally in a customer-facing role. - Strong working knowledge of automotive mechanical and electrical systems. - Ability to read and interpret schematics, blueprints, parts manuals, and technical documentation. - Comfort using computers and standard business software (Microsoft Office). - Exceptional candidates will have: - Experience as an Automotive Technician, RV Technician, or similar role. - Experience servicing light or medium-duty vehicles. - Diagnostic and troubleshooting experience. - ODP (Ozone / Refrigerant Handling) certification. - Familiarity with learning management systems or technical training platforms. Benefits - A competitive salary with bonus earning potential including a recruitment referral bonus. - Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account. - A group registered retirement savings plan that has a 4% matching, occupational vision care, employee, and family assistance programs along with a virtual walk-in clinic that provides unlimited healthcare for you and your family. - Milestone and service awards at five-year increments. - Career path and career longevity support by approved professional development opportunities and cost reimbursement, including association memberships.

• Lead the assessment and analysis of cyber security documentation for client information systems. • Lead in the identification and application of vulnerability remediations and fix procedures. • Lead in the identification and mitigation of cyber security risks through formal assessment activities. • Lead compliance related discussions, having moderate understanding of applicable compliance frameworks. • Assist with day-to-day activities required to deliver a project on time and within budget. • Participate in regular project meetings and deliver accurate status updates. • Create and deliver presentations to customers or internal audiences.

• Capture new business by responding to customer security questionnaires and general security questions, ensuring impediments to closing deals are removed efficiently. • Retain and grow customers through direct engagement (high value and at-risk) and by providing security guidance for internal business operations. • Enhance customer security and trust by providing industry-wide security expertise through podcasts, panels, and thought leadership. • Lead, manage, and grow a unified Field Security team, fostering a culture of customer security advocacy. • Continuously implement operational improvements and drive the delivery of accelerated processes to handle higher volumes and to increase velocity. • Develop and maintain metrics and reporting to provide transparency into processes and highlight team performance against Service Level Agreements (SLAs).

• Support the project manager in coordinating with cross-functional teams on requirements gathering, evaluation, analysis, and reporting across internal projects. • Develop a strong understanding of business operations to respond quickly to business needs and efficiently manage information collection, organization, and other tasks during cross-functional collaboration. • Conduct regular assessments of project outcomes using appropriate tools, systems, and evaluation techniques. • Build and enhance reporting metrics to support data-driven decision-making and performance tracking. • Create and maintain comprehensive project documentation. • Develop, write, edit, and optimize content for both technical and non-technical audiences, ensuring clarity, structure, accuracy, and consistency across materials. • Support content creation initiatives by conducting research, synthesizing information, and producing high-quality written materials for internal and external use. • Track platform content engagement metrics (impressions, views, likes, comments, shares/reposts) and iterate based on feedback and data. • Other duties as assigned.