Oversee underwriting profitability, growth, and retention of business while monitoring team performance and productivity. Collaborate with operations and manage talent development to enhance underwriting acumen and decision-making.

• Collaborate with Scrum Teams to gain a clear understanding of implemented user stories and their acceptance criteria. • Translate user stories into well‑structured test scenarios and automation‑ready test scripts. • Ensure strong alignment between user story intent, acceptance criteria, and full test coverage. • Request clarification from Scrum Teams whenever functional behavior requires further detail. • Execute and maintain manual test cases for scenarios that are not yet automated. • Perform manual testing for scenarios that cannot be automated due to technical or business constraints. • Prioritize manual testing on critical and high‑risk business flows. • Document manual scenarios thoroughly to support potential future automation. • Work closely with Functional Analysts to align test coverage with functional design and to support continuous expansion of automated regression coverage. • Refine and update test cases as solutions evolve across Titan Initial, Finalization, Run, and NAM phases. • Maintain consistency of test scenarios across ARTs and connected systems. • Collaborate actively with Test Automation Engineers and Functional Analysts throughout the testing lifecycle. • Structure test scenarios to be reusable and optimized for end‑to‑end automation. • Support defect analysis by validating expected behavior based on defined test scenarios. • Determine whether identified issues represent defects or expected system functionality.

• Gather and refine business and system requirements together with stakeholders • Translate real-world network concepts into system logic, data structures, and features • Prepare clear documentation (requirements, diagrams, API specs) that developers can actually use • Create mockups or simple prototypes to help visualize and validate ideas early • Work closely with developers on implementation details and integrations (WS/REST) • Support testing and help verify whether the system behaves as expected • Analyze incoming issues from the client and decide whether it’s a bug or an improvement • Help keep backlog and tasks organized, especially when extra coordination is needed

• Define travel and expense services requirements and performance metrics through awareness of relevant Federal policies, T&E Federal Integrated Business Framework standards, research and fact-finding combined with an understanding of applicable T&E commercial and Federal services. • Develop and maintain T&E business modeling, process modeling, and T&E service configuration design documents for the client initiative. • Conduct assessment of current and future state needs and related gap analyses; provides corrective action, as applicable. • Participate in evaluation requirements and test scenarios. • Develop related communications material to garner leadership and stakeholder alignment and endorsement. • Provide advice and guidance to federal counterparts on industry best practices. • Provide meeting management support as necessary.