• Lead the planning, development, and execution of strategic projects to ensure alignment with organizational goals and objectives. • Demonstrate executive presence by effectively communicating with senior leadership, presenting strategic initiatives, and influencing decision-making at the highest levels. • Oversee the implementation of technology initiatives that enhance operational efficiency, improve service delivery, and drive innovation. • Manage project timelines, budgets, and resources to ensure projects are delivered on time and within scope. • Collaborate with cross-functional teams, including IT, operations, and business units, to ensure successful project outcomes. • Identify opportunities for process improvements and implement best practices to enhance project delivery and organizational performance. • Assess and mitigate risks associated with strategic projects, ensuring compliance with regulatory requirements and organizational standards. • Develop and monitor key performance indicators (KPIs) to track project progress and measure success. • Mentor and develop team members, fostering a culture of excellence and continuous learning. • Manage vendor relationships and oversee contracting processes to ensure successful partnerships and project outcomes.

Role Description As a Strategy Specialist, A.I., Self-Service, Chatbot, Automation, you will play a key role in shaping and executing the digital customer experience strategy across the Nespresso USA ecosystem. This role acts as a strategic partner and product-minded player for our growing suite of customer-facing self-service tools, conversational AI, automation solutions, and omni-channel contact innovations. - Define the vision, roadmap, and success criteria for digital engagement products. - Blend strategic thinking, product management principles, data-driven decision-making, and storytelling. - Ensure digital solutions are designed, developed, deployed, and continuously optimized. Qualifications - Bachelor’s Degree in related field strongly preferred. - At least 2 years experience working in a Contact Center or other customer-experience focused team. - Recent experience working with chatbot design (NLU / NLP), live chat, SMS, digital self-service, automation / RPA, and/or customer facing LLM applications. - Hands-on experience with organizing, cleaning and analyzing structured and unstructured datasets. - Knowledge of agile project management principles. - Experience with the Genesys Cloud CX is an asset. Requirements - Strong digital acumen and interest. - Demonstrated ability to understand and anticipate customer needs. - Proven ability to build and execute against strategies. - Customer service orientation. - Strong communication, presentation, problem solving, quantitative abilities. - Cross functional collaboration experience both internal/external. - Project management experience in agile projects. - Strong business and technical expertise within digital engagement realm. - Strong judgment in decision-making. - Ability to work with all levels of the organization. - Effective influencing skills. - Demonstrated ability in creating business proposals, cases, and ROI wrap analysis reports. - Travel may be required. Benefits - Performance-based incentives. - Competitive total rewards package, including a 401k with company match. - Healthcare coverage and a broad range of other benefits.

Role Description The Senior Advisor, Strategic Intelligence (Health Systems Focus) supports the competitive intelligence (CI) function across The Cigna Group. This role is responsible for managing the collection, organization, and analysis of competitive and market data, translating insights into actionable, executive-ready intelligence that informs strategy, product development, and go-to-market decisions focused on hospitals and health systems to better enable partnerships across the Cigna Group. - Lead CI research and analysis focused on health system, hospital, and provider-owned organization strategies, including pharmacy, specialty, site-of-care, and care delivery models. - Analyze health system market dynamics, competitive positioning, vertical integration strategies, and partnerships involving PBMs, specialty pharmacies, wholesalers, and life sciences companies. - Support internal stakeholders with targeted intelligence on health system needs, decision drivers, and purchasing behavior to inform product strategy and provider-facing offerings. - Partner cross-functionally with Strategy, Product, Clinical, Sales, and Provider Solutions teams to align intelligence outputs with health system growth and engagement priorities. - Own end-to-end intelligence cycles including hypothesis development, research design, structured analysis, and delivery of executive-ready insights tailored to provider audiences. - Conduct dissemination, analysis, and ad hoc modeling of competitor and health system financial information, including benchmarking and assessment of strategic implications. - Leverage AI and Copilot tools to accelerate provider-market research, automate synthesis, generate competitive profiles, and improve insight speed and accuracy. - Build repeatable frameworks, templates, and playbooks to scale health system–focused intelligence across The Cigna Group. - Serve as a thought leader on provider market trends, competitive intelligence best practices, and AI-enabled research methodologies. Qualifications - 5+ years of experience in competitive intelligence, strategy, consulting, market insights, or a related field; healthcare experience required, with provider or health system exposure strongly preferred. - Bachelor’s degree highly preferred; Master’s degree a plus. - Demonstrated expertise using AI, Copilot, and advanced analytics tools to accelerate research, automate workflows, enhance synthesis, and scale intelligence outputs. - Experience designing or operating AI-enabled research processes (e.g., prompt engineering, knowledge management, synthesis automation) preferred. - Strong analytical and strategic thinking skills, with the ability to synthesize complex, ambiguous information into clear insights. - Familiarity with financial statements and provider economics. - Exceptional written and verbal communication skills, with experience producing executive-ready deliverables. - Ability to influence and collaborate effectively across a matrixed organization. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Comprehensive range of benefits focused on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.

• Lead the development and execution of business strategic initiatives and software implementation projects. • Work with Solution Advisors (pre-sales) on building software and advisory services pipeline within the Grocery industry vertical. • Lead the blueprinting / high-level software implementation design phase of projects at key Grocery customers (i.e. business process, key design decisions and enterprise architecture) • Build and present recommendations to customer leadership, ensuring insights are grounded in data and aligned with customer business goals (i.e. Level 1 Demos). • Support team leadership in shaping engagement strategy, deliverable quality, and client communications. • Participate in thought leadership efforts, including market research, internal frameworks, and executive-ready content. • Work closely with cross-functional teams to deliver solution rollouts and strategic initiatives. • Identify and prioritize growth opportunities through data-driven analysis and industry insights. • Ensure high quality deliverables and client satisfaction.