• Identify research needs with stakeholders and handle design, planning, and conduction of deep qualitative research studies (e.g. interviews, contextual observations, diary studies) as well as quantitative surveys. • Analyze user behaviour using analysis methods such as parametric/non-parametric testing or semantic analysis and tools to derive actionable product recommendations. • Collaborate with fellow researchers, product designers, engineers, product managers, and legal experts on research projects or to validate ideas and improve UX. • Create and contribute to artifacts like personas, journey maps, our research insights database and reports. • Present insights clearly to stakeholders, advocate for users, and work with and help improve our research frameworks. • Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.

• Build the Research Function from the Ground Up • Define and execute the vision, strategy, and operating model for research at BEP • Design scalable research operations across 7 product lines with varying maturity, users, and business models • Establish foundational systems: research repository, intake and prioritization processes, governance, quality standards, participant recruitment, and data privacy practices • Partner with design leadership to shape the roadmap and long-term plan for growing research as a strategic capability • Elevate Research Craft Across the Organization • Uplevel the design team’s research capability through coaching, workshops, critiques, and office hours • Create practical frameworks, templates, and toolkits that make high-quality research easier and more consistent • Model strong research craft while empowering designers to confidently own appropriate research • Exercise sound judgment on when to lead directly vs. enable from the sidelines • Drive High-Impact Strategic Research • Lead complex, ambiguous research initiatives that inform product direction and executive decisions • Proactively identify gaps in organizational understanding and initiate research to address them • Synthesize insights across products to uncover patterns, opportunities, and strategic recommendations • Translate findings into compelling narratives that drive alignment and action • Partner closely with Product, Design, and cross-functional leaders to ensure research meaningfully shapes roadmaps • Champion a User-Centered Culture • Establish research as a trusted, strategic voice within product and design leadership • Clearly communicate the value and impact of research to stakeholders • Advocate for users in critical decision-making moments • Help embed user-centered thinking across BEP’s product organization

Role Description We are seeking a Senior UX Researcher (Mixed Methods) to support a high‑impact product team focused on foundational user experience work. This role involves leading both qualitative and quantitative research initiatives, partnering closely with cross‑functional teams, and shaping product strategy through actionable insights. You will work alongside researchers, product managers, data scientists, designers, and engineers to guide decisions throughout the product development lifecycle. This position requires strong methodological expertise, exceptional analytical skills, and the ability to operate independently in a fast‑paced, evolving environment. Experience with AI‑native research tools and advanced quantitative methods is strongly preferred. Key Responsibilities - Collaborate with researchers, designers, product managers, and engineers to identify research needs and deliver actionable insights. - Develop and execute research roadmaps, working independently and collaboratively. - Lead end‑to‑end qualitative and quantitative studies across all phases of the product development cycle. - Conduct usability testing, in‑depth interviews, diary studies, surveys, and other mixed‑methods research. - Analyze and synthesize findings into clear, compelling insights that inform product strategy and execution. - Contribute to go‑to‑market planning by providing user‑driven recommendations. - Utilize AI tools to enhance research efficiency, analysis, and reporting. - Manage multiple research initiatives simultaneously while adapting to shifting priorities. - Support competitive research initiatives, including large‑scale surveys and cognitive‑based question design. - Partner with cross‑functional teams to design, evaluate, and refine ability‑based tasks and foundational product experiences. Qualifications - Bachelor’s degree in Human‑Computer Interaction, Psychology, Social Science, Business, or related field. - 8+ years of experience in UX, product, or user research. - Expertise in mixed‑methods research, including qualitative (IDIs, usability, contextual inquiry) and quantitative (surveys, benchmarking, card sorting, tree testing) methodologies. - Strong proficiency with research tools such as UserTesting, UserZoom, Lookback, dscout, Optimal Workshop, and familiarity with design tools like Figma or Origami. - Demonstrated ability to independently design, manage, and execute complex research studies. - Strong analytical skills with the ability to conduct advanced quantitative analysis and interpret statistical findings. - Excellent communication skills with the ability to translate complex insights into clear, actionable recommendations. - Ability to work autonomously, manage multiple projects, and adapt to evolving priorities. Preferred Qualifications - Experience with AI‑driven or AI‑native research methodologies. - Ability to integrate AI tools into qualitative and quantitative workflows. - Experience running diary studies and other longitudinal research methods. - Strong attention to detail and experience with 1:1 qualitative moderation. - Ability to lead competitive surveys and manage outsourced research components. - Demonstrated versatility as a research generalist with strong quantitative depth. Typical Day‑to‑Day Activities - Designing and launching usability studies - Conducting qualitative interviews and moderation - Running surveys and quantitative analyses - Collaborating with cross‑functional partners on research planning - Synthesizing findings and delivering reports - Leveraging AI tools to streamline research and reporting workflows Performance Evaluation - Meeting research deliverables and timelines - Quality and clarity of insights - Ability to operate independently and adapt to changing needs - Effective collaboration with cross‑functional partners Location - Remote (NYC or California) Role Type - Contract 5 Month Position Expected Hours - 40 per week Benefits - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Retirement plan - Vision insurance Schedule - 8 hour shift - Monday to Friday Application Question(s) - Do you or will you in the future require any sponsorship to work in the US? Language - English (Required)

UX Researcher, Vehicle Experience Foster City, CA Product – Experience Design / Full-time / Hybrid We are looking for a mixed-method Vehicle Experience Researcher, which will be the glue between the digital interface and the physical cabin experience for Zoox. This role requires a high-velocity researcher who is just as comfortable designing a complex quantitative benchmark study as they are running extensive in-vehicle testing. You will navigate the unique intersection of software and hardware, ensuring that everything of the vehicle works as a single, cohesive system. In this role you will: - Design and execute both qualitative and quantitative research that uncovers core user needs, behaviors, and experience patterns - Synthesize insights into clear frameworks that inform product direction - Contribute to defining principles that guide the evolution of in-vehicle experience - Move beyond individual features to map the entire end-to-end vehicle rider experience journey. - Conduct foundational research in ambiguous, early-stage product areas where the problem space is not well defined. - Design and run robust quant studies to establish experience benchmarks. You will define what "good" looks like and track our progress against those metrics as the vehicle platform and in-cabin experience evolves. - Lead a high volume of testing sessions within the vehicle to validate features.  - Investigate how digital touchpoints sync with physical movements and cabin environments. - Partner closely with Product, Design, and Vehicle Engineering - Translate research findings into clear implications for product decisions - Proactively identify opportunities where research can drive impact Qualifications -  7+ years of experience in UX Research, HCI, Human Factors, or a related field - Strong experience in both qualitative and quantitative research methods. Proven experience designing and running quantitative benchmarking studies and analyzing complex datasets. - A portfolio that demonstrates research on products with both hardware and software touchpoints. - Ability to manage a high volume of tactical testing while maintaining a strategic, system-level perspective. - Ability to travel 5–10% within the US to support testing and research initiatives Bonus Qualifications -  Experience in automotive, robotics, aerospace, or specialized consumer hardware (e.g., VR/AR, smart home). - Ability to "speak engineer"—understanding the constraints of vehicle platforms, thermal systems, and motion profiles. - Experience working in large, complex organizations where building cross-functional alliances is key to getting things done. $157,000 - $188,000 a year Base Salary Range There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position. Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.