Role Description The Process & Discovery Lead will define and scale this critical function for Eliza's service offerings by identifying, structuring, and translating enterprise workflows into high-impact AI solutions. This role sits at the front of every engagement. You will work directly with executives and operators inside large organizations to uncover how work actually gets done, where value is created, and where AI can materially improve revenue, efficiency, or decision-making. You are not a consultant who writes slides. You are responsible for turning ambiguity into clear, structured AI build plans that get executed. What Youʼll Do - Process Discovery & Stakeholder Engagement - Lead structured interviews with executives and frontline operators across functions - Map end-to-end workflows, decision points, and system dependencies - Identify bottlenecks, inefficiencies, and revenue leakage - Opportunity Identification - Translate business processes into AI use cases with clear ROI - Prioritize opportunities based on impact, feasibility, and speed to value - Quantify expected outcomes (revenue lift, cost reduction, cycle time improvement) - AI Solution Design - Convert findings into structured AI project plans - Define inputs, outputs, decision logic, and system integrations - Work closely with engineering teams to ensure plans are executable - Delivery Alignment - Act as the bridge between business stakeholders and technical teams - Ensure solutions are grounded in real workflows, not theoretical use cases - Drive clarity, scope discipline, and measurable outcomes Qualifications - 5+ years experience in process improvement, operations, or transformation roles - Background in Six Sigma, Lean, or similar structured methodologies - Proven track record of delivering measurable impact in large organizations - Strong experience conducting stakeholder interviews and synthesizing insights - Ability to translate business processes into structured frameworks and execution plans - Comfortable working across business and technical teams Requirements - Experience working with or within private equity-backed companies - Exposure to digital transformation, automation, or AI initiatives - Experience in high-growth or operationally complex environments Benefits - Competitive compensation (salary + deployment bonuses or client uplift incentives) - Equity options in a growing AI services company - Flexibility to work across industries and problem domains - A collaborative, mission-driven team passionate about the real-world impact of AI

Role Description As a Human Resources Generalist, you will provide hands-on HR execution and advisory support to client organizations across payroll, benefits administration, employee relations, and general HR operations. This role blends tactical delivery with strategic insight, supporting both routine HR functions and complex people challenges. You will serve as a responsive HR partner, helping clients maintain compliance, strengthen processes, and support positive workplace cultures. Key Responsibilities - Conduct bi-monthly payroll accurately and on time; prepare payroll and benefits-related reports - Administer employee benefit enrollments, changes, and ongoing support across HRIS platforms - Provide employee relations support using HR best practices - Support performance management systems and feedback processes - Ensure HR processes and documentation comply with federal, state, and local employment laws - Develop, maintain, and improve HR policies, procedures, and workflows - Coordinate with legal counsel and external partners as needed - Serve as a trusted HR partner and advocate for client culture and people practices Qualifications - Minimum 5+ years of experience in Human Resources, including payroll processing and HRIS systems - Strong proficiency in Microsoft Office 365 and Google Docs - Fluency in Spanish required - Strong organizational, multitasking, and time-management skills - High level of discretion and professionalism when handling confidential information - Excellent written and verbal communication skills - HRCI-PHR or SHRM-CP certification preferred Benefits - Competitive hourly compensation of $40–$50 per hour - Flexible, part-time schedule (16–24 hours per week) - Primarily remote work environment - Opportunity to apply hands-on HR expertise across diverse client organizations - Exposure to a wide range of HR challenges, best practices, and consulting experience - Supportive, people-first consulting environment focused on growth and learning

Role Description Provides clinical leadership and oversight for the NB virtual care clinic, ensuring high-quality patient care and service delivery. Supports the development and implementation of evidence-based policies in compliance with NANB standards, monitors quality and performance through audits and issue resolution, and ensures adherence to SLAs and contractual requirements. Supports contracted NPs, collaborates with medical advisors and operational staff, engages external partners and clients, and supports patient communication and follow-up to drive program success. This opportunity represents an existing vacancy supporting current business operations. Summary of Responsibilities - Provide clinical leadership and professional guidance to a team of autonomous NPs delivering virtual primary care. - Serve as a clinical resource and mentor for complex, high-acuity, or uncertain cases. - Foster a collaborative practice environment that respects NP scope of practice and independent clinical decision-making. - Support consistency in evidence-informed virtual care delivery across the team. - Act as the designated on-call NP for clinical consultation and escalation support. - Along with Medical Advisors, provide real-time guidance for complex presentations, risk management concerns, and patient safety issues. - Identify trends, risks, and opportunities for improvement in virtual service delivery. - Ensure practice aligns with NANB standards, provincial regulations, and ensures NP scope and autonomy are clearly understood and upheld. - Support resolution of clinical quality or patient safety concerns, participate in incident investigations, and review patient complaints with a clinical lens. - Contribute to development and refinement of evidence-based clinical policies and virtual care protocols. - Support implementation of new clinical initiatives or service enhancements. - Collaborate and meet with medical advisors, operational leadership, and external stakeholders (as needed) regularly to review clinical trends, risk issues, and emerging concerns. - Review clinical program reports and contribute to data-informed service improvements. - Support alignment with service-level agreements (SLAs) and contractual obligations. - Assist with patient communication and complex follow-up situations when required. Qualifications - Minimum 3-5 years of NP practice experience (preferably in primary care or urgent care) with strong diagnostic reasoning and assessment skills. - Previous experience in virtual care/telehealth delivery considered an asset. - Experience in quality improvement, case review, and clinical governance. - Knowledge of contact centre or high-volume virtual care environment operations, performance metrics (KPIs), service-level agreements (SLAs), and clinical reporting, with the ability to interpret data to drive quality and service improvements. - Previous formal or informal clinical leadership experience. - Master of Nursing (MN NP Program) – clinical practice-focused Nurse Practitioner (NP). - License/registration with both NANB (in good standing) and, if applicable, the province where they are currently residing as mandated by their provincial regulatory body. - Optional certifications like CNA telehealth/virtual care training considered an asset. - Demonstrates commitment to advancing innovative healthcare delivery and contributing meaningfully to the organization’s mission and vision. - Consistently delivers high-quality work, with a strong standard of performance and attention to outcomes. - Effectively manages multiple priorities with strong planning, organization, and prioritization skills. - Communicates clearly, directly, and accurately, translating complex information into understandable messaging. - Works effectively within cross-functional teams and maintains strong professional relationships across disciplines. - Understands contact centre and virtual care operations, interprets KPIs and reporting, and supports process improvements to meet performance and contractual obligations. - Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) for data analysis, document preparation, reporting, presentations, and professional communication. Salary Range The starting base pay range for this position is CAD 100,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. Pre-employment Requirements Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Role Description The Human Resources Manager is a key member of the Human Resources team, providing support to the Director of Human Resources and school leadership in all operational and strategic HR functions. This role ensures consistent application of HR policies, promotes employee development, and maintains compliance with labor laws and organizational standards. The Human Resources Manager provides guidance and support in employee relations, HR operations, policy enforcement, and HR projects, while demonstrating the ability to handle confidential information, resolve complex HR issues, and work independently within a school environment. Location: This is a full-time remote position located in Houston. Preference will be given to candidates who live in the region, or who are willing to relocate. Travel Expectations: May travel 10% or less at the busiest times of the year to attend conferences or trainings. Qualifications - Bachelor’s degree in Human Resources, Education, Business Administration, or a related field. - Minimum of 3 years of HR experience in a generalist role; experience in a school or educational setting is strongly preferred. - Solid understanding of HR best practices, employment law, employee relations, and HR compliance. Requirements - Serve as a trusted advisor to the Director of Human Resources and school leadership on employee issues, performance concerns, and conflict resolution. - Investigate employee concerns and complaints and provide guidance and recommendations for resolution. - Ensure that all employee relations activities comply with school policies and employment laws, providing support and guidance to leadership as needed. - Ensure compliance with federal, state, and local employment laws. - Monitor HR systems and maintain accurate data for reporting and decision-making. - Stay informed on FMLA regulations to provide guidance and support as needed. - Understand ADA accommodations and assist leadership in applying them appropriately. - Track staff retention and analyze trends to support organizational planning. - Maintain the exit process and conduct exit interviews to gather feedback and inform HR strategies. - Track staff educational training and professional development to ensure all required goals are completed. - Advise school leadership on the creation, implementation, and enforcement of HR policies and procedures. - Provide guidance and training to school leaders and staff on HR policies, ensuring understanding and proper application. - Monitor adherence to HR policies and recommend improvements or adjustments as needed. - Partner with leadership to guide the performance evaluation process and ensure staff professional development goals are met. - Support school leaders in providing coaching and mentoring staff to foster professional growth and improve performance. - Lead HR projects assigned by the Director of HR, including process improvements, policy updates, and organizational initiatives. - Collaborate with leadership on HR-related change initiatives and school-wide projects. Benefits - Salaries for people entering this role typically fall between $63,400 and $73,300, commensurate with relevant experience and qualifications and in alignment with internal equity. - This role is also eligible for performance pay based on organizational performance and goal attainment. - Medical, dental, and vision plans. - Disability and life insurance. - Parenting benefits and flexible spending account options. - Generous vacation time and referral bonuses. - Professional development opportunities. - 403(b) plan. - IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.