Role Description The Senior Manager, Product Designer sets the benchmark for creating rigorous research-backed, end-to-end product experiences for customers that are easy to use, employ best-in-class design practices, and are based firmly in customer needs and business goals. - Chief collaborators with business, technical, and product leaders to understand vision, objectives, and transformation plans. - Hands-on planning and executing core activities such as research, synthesis, and design execution. - Leading a team of product designers to achieve exceptional customer-centered outcomes. - Work with product, business, and technology teams to define, scope, and manage the end-to-end product experience. - Manage design team activities from research and ideation through to execution, ensuring consistent high-quality outcomes. - Guide UX designers on design strategy related to research and insights generation, executing high-quality UX artifacts. - Guide UI designers on executing best-in-class visual design work that is consistent, on-brand, and user-backed. - Work with front-end developers to ensure successful implementation of visual design and product interaction. - Mentor and coach design teams, specifically with new ways of working and mapping strategy to execution. - Identify and remove team impediments. - Work with CPO and POs to align the roadmap to vision and continuous insights to ensure the voice of the customer is heard. - Constantly look for better ways of solving technical problems and designing solutions, not afraid to challenge the status quo. - Attend events and sessions, promoting customer focus, and being visible at town hall events. - Synchronize customer research and map customer journeys for constituents across teams. - Synthesize customer insights across research by each team at the journey level. - Help define and shape the experience strategy, facilitating work sessions with stakeholders and users to define key design goals and requirements. - Ability to plan, direct, and deliver clear research processes and artifacts (e.g., qualitative, quantitative, usability testing, task flows, wireframes, mockups, prototypes, and design systems to guide consistency across teams). - Can make design decisions at a team and product level. - Experience working on projects that span multiple organizations and business units. - Significant experience driving design outcomes in an Agile infrastructure, environments, and deployment strategies. - Seasoned design expertise with deep insight into newest methods, trends, and design operations. - Experience in Agile Development as a product designer, including tools such as Jira and Confluence. - Experience managing design priorities within the backlog. - Understands the relationship between Product Owner, Scrum Master, and the rest of the team, with a strong sense of design thinking. - Strong communication skills with the ability to align the organization on complex product decisions while advocating the voice of the customer. - Active coach and mentor whose goals are to grow and maximize the team’s potential. Qualifications - Clear focus. - Diverse Workplace (Our members are from around the world!) - Non-hierarchical and agile environment. - Growth opportunity and career path.

• Clean and analyze product usage data (via Pendo, Mixpanel, or Amplitude) to identify friction points in the user journey. • Consolidate qualitative feedback from Sales, Support, and Gong recordings into actionable themes for the PM team. • Assist in maintaining product health dashboards, tracking metrics like NDR (Net Dollar Retention), MAU (Monthly Active Users), and feature adoption rates. • Audit and refine our internal documentation in Notion/Confluence to ensure a "single source of truth" for product specs and roadmaps. • Support the "Go-to-Market" (GTM) process by ensuring Marketing and Sales teams have the latest release notes and training materials. • Help optimize our product stack (Jira, Productboard, Figma) to reduce administrative overhead for PMs. • Coordinate with the Customer Success team to build a database of "Beta" users for new feature testing. • Design and deploy NPS (Net Promoter Score) or CSAT surveys and present findings to the leadership team.

• Own the Growth squad roadmap end-to-end — from discovery through delivery and outcome measurement • Run continuous discovery: regular customer conversations, opportunity mapping, and assumption testing to stay ahead of what the market needs • Define and ship AI-powered features that improve data understanding, automate insight generation, and expand platform intelligence • Partner closely with engineering to scope, sequence, and deliver high-quality product work in a lean, fast-moving team • Identify and evaluate new integration and data partnership opportunities that accelerate customer expansion • Define KPIs for your squad and report transparently on progress against them • Collaborate with Customer Success and Sales to translate market signals into product bets

• Verantwortung für den Lernerfolg und die Motivation der Teilnehmenden • Förderung der aktiven Auseinandersetzung mit den Lerninhalten und deren praktischer Anwendung • Anregen von Austausch über das Gelernte in innovativen Formaten • Betreuung der individuellen Bearbeitung der Aufgabenstellungen im Rahmen der Projektarbeit • Unterstützung bei der (Weiter-)Entwicklung des Produkts • Unterricht aus dem Homeoffice und Begleitung der Lernenden im Flipped-Classroom-Modell