Role Description The Consultant - Customer Success Manager (Adobe Practice) performs client relationship management, value measurement execution, and stakeholder engagement within consulting engagements. The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques to maximize business outcomes and demonstrate measurable value throughout the engagement lifecycle. - Client Relationship Leader/Driver - Proven ability to work independently to understand client business objectives, success criteria, and value realization opportunities. - Able to drive the Relationship Leader translation of client strategic goals into measurable value outcomes and success metrics. - Demonstrates deep understanding of customers' business processes, organizational culture, success challenges, and value drivers. - Manage account relationships with appropriate client stakeholders, providing regular status updates on value realization progress. - Value Analysis/Solutions/Outcomes - Able to take client business objectives and turn them into comprehensive Value Realization programs, including success metrics, measurement frameworks, and timeline milestones. - Evaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narratives. - Proactively identify and communicate value realization opportunities and risks to client. - Own and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value. - Communication & Stakeholder Management - Ability to communicate effectively across multiple client constituencies to support Value Realization objectives and organizational change. - Ability to engage business sponsors and executive stakeholders to drive adoption and realize targeted business outcomes. - Take and distribute meeting notes and value realization reports after all client interactions, and follow through on success plan execution. - Grow client relationships in terms of value delivery, satisfaction, and long-term strategic partnership. - Strategic Value Thinker - Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategy. - Understand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines. - Problem Solver & Success Advocate - Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriers. - Ability to head off potential client satisfaction issues before they materialize and have strong client advocacy skills. - Documentation & Reporting - Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboards. - Support the account team in developing value realization briefs, success statements of work, and measurement templates and tools. Qualifications - 2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings. - Experience with Value Realization methodologies, ROI measurement, or business outcome tracking. - Conducting client workshops and stakeholder sessions to define success criteria and value metrics. - Basic understanding of business case development and value measurement frameworks. - Client relationship management and stakeholder engagement experience. - Success plan development and execution. - Understanding of consulting delivery methodologies and client engagement processes. - Experience with customer success platforms (e.g., Gainsight) and measurement tools. - Strong analytical skills with the ability to translate data into actionable insights. Requirements - Preferred Bachelor's Degree Desired. - Understanding of change management principles and adoption methodologies. - Experience in client budget management and commercial discussions. Company Description Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status. Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here. Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.

• Own a portfolio of health system accounts, driving retention, satisfaction, and growth • Build and maintain strong relationships with C-suite and senior stakeholders across client organizations • Lead strategic account planning and quarterly business reviews (QBRs) tied to measurable outcomes • Drive product adoption and engagement across client organizations, ensuring long-term value realization • Identify and execute opportunities for account expansion (additional sites, services, or programs) • Partner cross-functionally (product, clinical, ops) to advocate for client needs and influence roadmap priorities • Track and analyze key success metrics, including activation, engagement, clinical outcomes, and satisfaction • Proactively identify risks and develop mitigation strategies to ensure client success

Role Description This position is a field-based position based in Newark, DE in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products. Key Responsibilities: - Clinical Interface: Acts as a senior clinical interface between the medical community and the business. - Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly. - Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players while providing regional case coverage. - Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals. - Sales Support: Provides additional back-up support to Cardiac Rhythm Team in the following areas: - Sales support - Regional training seminars - Clinical studies/data collection - Trouble Shooting - New product in-service training to physicians, nurses, and sales representatives - Mentors and provides leadership for less experienced Clinical Specialists. - Continuously develops engineering, sales, and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management. Qualifications - Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. - 3+ years of related experience or a program certification from an accredited cardiac training program. - Must have certifications in CRM products. - Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures. - Familiarity with cath lab and operating room procedures and protocol. - Demonstrate advanced knowledge of cardiac pacing systems. - Must apply engineering skills and abilities to interpret and solve complex clinical problems. - Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. - Must be detail-oriented and capable of working independently. - Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. - Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs. Requirements - Must be able to manage multiple assignments simultaneously and efficiently. Benefits - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with a high employer contribution. - Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

• Build and maintain strong, long-lasting relationships with clients, serving as their trusted advisor and advocate within the company. • Drive account growth by proactively identifying expansion opportunities, aligning solutions to client business objectives, and demonstrating measurable ROI through performance tracking and strategic recommendations. • Monitor client satisfaction and proactively address any issues or concerns to ensure a positive experience and maintain high levels of customer retention. • Develop and execute account plans tailored to each client's needs and objectives, including regular check-ins and reviews. • Work closely with internal teams to ensure client needs are met and issues are resolved in a timely manner. • Stay up to date on industry trends, competitive landscape, and customer feedback to provide valuable insights and contribute to product development and marketing strategies. • Prepare regular reports on account status, including sales forecasts, activity updates, and customer feedback, to management and relevant stakeholders. Analyze complex data and translate insights into clear recommendations that inform client strategy.