Job Closed
This listing is no longer active.
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Customer Care Representative
Location
United States
Posted
35 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Care Representative
Fleet Farm
Role Description Here at Fleet Farm, providing the best customer care is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Customer Care Representatives will interact with customers to provide information in response to inquiries about products and/or services, receive and process sales orders; handle and resolve complaints in a professional and tactful manner. - Telephone Customer Care: - Work with inbound and/or outbound phone calls to address the needs of our customers. - Typically regarding general store information, price and product availability, billing inquiries, order processing, and shipping costs. - Administrative Customer Care: - Work with inbound and/or outbound email, social media, and other forms of communication. - Typically regarding general store information, price and product availability, billing inquiries, order processing, and shipping costs. - Help facilitate, analyze, and resolve customer issues. - Manage large amounts of customer interactions while maintaining the highest quality of customer service during calls. - Deal tactfully to resolve customer complaints, compliments, and inquiries while following the appropriate company procedures. - Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. - Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy. - Work with store personnel regarding the completion of e-commerce orders or to resolve customer issues. Qualifications - Minimum of a high school diploma or equivalent required; post high school education is preferred. - 2 years of previous work experience in customer service, sales, training, or member retention required. - Ability to quickly learn program and product knowledge, work on a PC, and navigate a Windows environment. - Ability to work in a fast-paced environment; ability to quickly adapt to change. - Able to communicate effectively and professionally in English using verbal and written communication methods, including phone, email, chat, and interpersonal tools. - Able to engage customers and internal team members with a helpful, friendly, and competent approach. - Able to ask pertinent questions to gather necessary information to successfully resolve customer concerns, issues, and requests. - Able to use a critical thinking approach to issues and apply training, policies, and procedures to each situation as needed. - Able to consistently follow training and established processes in the execution of assigned tasks. - Required to have a reliable high-speed (broadband) internet connection if working remotely. Company Description Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
• Provide quality service by responding to telephonic, written and electronic inquiries • Handle inquiries regarding benefits, eligibility, claim status, claim disposition, etc. • Navigate multiple system applications/screens to respond to inquiries • Document all inquiries and actions accurately using applicable software applications
Analista de Sucesso do Cliente
Relou RHConstrução de times e culturas fortes. Contratações nas áreas de Marketing, Tecnologia, Engenharia e Arquitetura.
• Atuar diretamente no relacionamento com clientes via WhatsApp • Acompanhar a jornada dos clientes, garantindo evolução e resultado • Organizar demandas e direcionar tarefas para o time interno (via ClickUp) • Apoiar e orientar clientes sobre estratégias, execução e próximos passos • Identificar gargalos e agir com rapidez para destravar resultados • Participar de reuniões e manter comunicação clara, objetiva e estratégica • Garantir que prazos e entregas estejam sendo cumpridos com qualidade
Health-Related Services Support Representative
Working SolutionsFounded in 1996, Working Solutions is a provider of on-demand sales and customer service agents who work from home. An "on-demand workforce expert," the company believes that flexi
Health-Related Services Support Representative - Remote United States Customer Service/Sales Contract Responsibilities Support members in accessing essential health-related services that go beyond traditional care. As a Support Specialist, you will provide thoughtful, solutions-focused service, guide members through eligibility and applications, and help remove barriers to care. If you are passionate about helping others and want work that truly makes a difference, this is your opportunity to be part of something meaningful. Call types can include: - Rent Assistance - Climate Related Issues - Food Benefits - Filing Complaints Why Become a Working Solutions PRO? - Work from Home: Ditch the commute and enjoy the comfort of home. - Flexible Hours: Set your own schedule and work when it's convenient for you. - Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. - Supportive Environment: We're here to help every step of the way! Application Process: - Create Profile (filling out the apply fields at the bottom of this page) - Complete Assessments (only one-attempt is allowed) - Pass PC Scan (must be on a computer, not mobile device) - Record Video Interview (can re-record as many times as needed) - For more details, check out our Application Guide Earnings Potential - Earn $0.31/customer interaction minute - Contractors are guaranteed a minimum of 39 minutes for each hour if available for the full 60 minutes. - On average, contractors can earn up to the equivalent of $18.60/hr Skills Needed - Ability to provide excellent customer service. - Exceptional verbal and written communication skills. - Tech-savvy and avid computer user. - Calm and empathetic nature - Must follow HIPAA regulations on each call Schedule - Flexible schedule opportunities - you create your own schedule! - Schedule available hours Monday-Friday, 10am - 7pm cst. Work Environment Requirements - Quiet, uninterrupted space during all working hours. Technology Requirements - Personal computer (no tablet) - Broadband internet connection, recommended at least 10 MBPS - Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet) - Windows 11 operating system - Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date - Wired USB headset with microphone. - A smart phone and be willing to accept texts related to program work. - Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility. *Full PC requirements Important Information We are currently unable to work with contractors residing in Oregon, California, New York, Pennsylvania, or Washington state for this program. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Language Requirement: English Working Solutions Telecommute United States Call Center Customer Service;Medical
• Manage inbound inquiries from our small business customers’ employees via phone, email, or chat • Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR • Assist WSEs with eligibility and enrollment in benefits and perks including Medical, Dental, and Vision insurance, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement and COBRA • Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents • Maintain product expertise on our software and be the go-to resource for customers • Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status and anticipated resolution timing • Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner to create a white-glove customer experience • Ensure proper triage, escalation, and effective resolution of higher-level issues and challenging customer interactions through escalation to Team Leads or subject matter experts • Contribute recommendations for improving our product and processes while advocating for our customers and communicating bugs to engineering • Perform other related duties as assigned
