• Atuar diretamente no relacionamento com clientes via WhatsApp • Acompanhar a jornada dos clientes, garantindo evolução e resultado • Organizar demandas e direcionar tarefas para o time interno (via ClickUp) • Apoiar e orientar clientes sobre estratégias, execução e próximos passos • Identificar gargalos e agir com rapidez para destravar resultados • Participar de reuniões e manter comunicação clara, objetiva e estratégica • Garantir que prazos e entregas estejam sendo cumpridos com qualidade

Health-Related Services Support Representative - Remote United States Customer Service/Sales Contract Responsibilities Support members in accessing essential health-related services that go beyond traditional care. As a Support Specialist, you will provide thoughtful, solutions-focused service, guide members through eligibility and applications, and help remove barriers to care. If you are passionate about helping others and want work that truly makes a difference, this is your opportunity to be part of something meaningful. Call types can include: - Rent Assistance - Climate Related Issues - Food Benefits - Filing Complaints Why Become a Working Solutions PRO? - Work from Home: Ditch the commute and enjoy the comfort of home. - Flexible Hours: Set your own schedule and work when it's convenient for you. - Diverse Experience: Expand your skillset across various industries while providing exceptional customer service. - Supportive Environment: We're here to help every step of the way! Application Process: - Create Profile (filling out the apply fields at the bottom of this page) - Complete Assessments (only one-attempt is allowed) - Pass PC Scan (must be on a computer, not mobile device) - Record Video Interview (can re-record as many times as needed) - For more details, check out our Application Guide Earnings Potential - Earn $0.31/customer interaction minute - Contractors are guaranteed a minimum of 39 minutes for each hour if available for the full 60 minutes. - On average, contractors can earn up to the equivalent of $18.60/hr Skills Needed - Ability to provide excellent customer service. - Exceptional verbal and written communication skills. - Tech-savvy and avid computer user. - Calm and empathetic nature - Must follow HIPAA regulations on each call Schedule - Flexible schedule opportunities - you create your own schedule! - Schedule available hours Monday-Friday, 10am - 7pm cst. Work Environment Requirements - Quiet, uninterrupted space during all working hours. Technology Requirements - Personal computer (no tablet) - Broadband internet connection, recommended at least 10 MBPS - Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet) - Windows 11 operating system - Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date - Wired USB headset with microphone. - A smart phone and be willing to accept texts related to program work. - Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility. *Full PC requirements Important Information We are currently unable to work with contractors residing in Oregon, California, New York, Pennsylvania, or Washington state for this program. Contractors must also successfully pass a criminal background check. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor. Language Requirement: English Working Solutions Telecommute United States Call Center Customer Service;Medical

• Manage inbound inquiries from our small business customers’ employees via phone, email, or chat • Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR • Assist WSEs with eligibility and enrollment in benefits and perks including Medical, Dental, and Vision insurance, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement and COBRA • Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents • Maintain product expertise on our software and be the go-to resource for customers • Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status and anticipated resolution timing • Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner to create a white-glove customer experience • Ensure proper triage, escalation, and effective resolution of higher-level issues and challenging customer interactions through escalation to Team Leads or subject matter experts • Contribute recommendations for improving our product and processes while advocating for our customers and communicating bugs to engineering • Perform other related duties as assigned

Role Description A Customer Service Representative I is a primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. The CSR is knowledgeable of specific rules and qualifications of the programs Palco supports. Using their knowledge of products or services as well as great customer service skills, the CSR promptly and accurately addresses issues, provides support and information to ensure customer satisfaction. The CSR also maintains very good knowledge of company systems and sensitive information/PHI handling procedures. - Responsible for handling 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution. - This position requires the ability to work Monday – Friday from 7:00 am – 6:30 pm CST. - The CSR reports to the CS Supervisor. We are looking for: - Customer Strong – Make a WOW difference for our customers - Me to We – Take accountability to trust, collaborate and partner - Own it! – See a need and act - Be Bold: – Challenge the status quo - Listen to Advocate: – What matters to you, matters to us - Think it Through: – Proactively deliver solutions focused on doing the right thing Qualifications - Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. - One year of experience performing customer support activities, preferably in a call center. - Working knowledge of contact with the public and telephone; modern office procedures and methods. - Good verbal and written communication skills. - Ability to electronically document records to a web-based chart. - Intermediate skills with Microsoft Office, email and internet. - Good problem-solving and listening skills. - Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results. - Skill in the operation of a variety of office equipment, including computers and networks. - CRM experience and/or Medicaid experience a plus. - Bilingual skills a plus. Requirements - Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles. - Respond to customer inquiries with timely and accurate information. - Uses person-centered techniques in all participant interactions. - Receives inquiries about Palco services, how to enroll on the program, and program guidelines and requirements. - Provides information on self-direction to assure that each individual is able to make informed decisions about their care. - Assists individuals in completing paperwork or understanding Program requirements. - Represents Palco in all interactions with the public by providing quality service to internal staff and external clients. - Ensures privacy of our customers remains the utmost importance. - Initiates required action for response to caller requests, including the need for additional support by other Palco staff or requests for documents, and communicate such requests to the proper department. - Recognizes the need for additional services required by the caller. - Ensures the satisfaction of callers and professional handling of difficult or unusual situations. - Conducts follow-up phone calls for quality and satisfaction. - Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department. - Accesses Palco software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records. - Requires additional duties as assigned. - Reports directly to the Customer Service Supervisor. - Adhere to all remote work policies and procedures. Benefits - Generous Paid time off. - Annual bonus potential. - Retirement Savings: We will support you as you save for your future. - Career Growth Opportunities: We help you thrive, so together, we can grow. - Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Paid Time Off. - Remote work environment. - Paid holidays.