Fleet Farm

Role Description Here at Fleet Farm, providing the best customer care is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Customer Care Representatives will interact with customers to provide information in response to inquiries about products and/or services, receive and process sales orders; handle and resolve complaints in a professional and tactful manner. - Telephone Customer Care: - Work with inbound and/or outbound phone calls to address the needs of our customers. - Typically regarding general store information, price and product availability, billing inquiries, order processing, and shipping costs. - Administrative Customer Care: - Work with inbound and/or outbound email, social media, and other forms of communication. - Typically regarding general store information, price and product availability, billing inquiries, order processing, and shipping costs. - Help facilitate, analyze, and resolve customer issues. - Manage large amounts of customer interactions while maintaining the highest quality of customer service during calls. - Deal tactfully to resolve customer complaints, compliments, and inquiries while following the appropriate company procedures. - Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. - Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy. - Work with store personnel regarding the completion of e-commerce orders or to resolve customer issues. Qualifications - Minimum of a high school diploma or equivalent required; post high school education is preferred. - 2 years of previous work experience in customer service, sales, training, or member retention required. - Ability to quickly learn program and product knowledge, work on a PC, and navigate a Windows environment. - Ability to work in a fast-paced environment; ability to quickly adapt to change. - Able to communicate effectively and professionally in English using verbal and written communication methods, including phone, email, chat, and interpersonal tools. - Able to engage customers and internal team members with a helpful, friendly, and competent approach. - Able to ask pertinent questions to gather necessary information to successfully resolve customer concerns, issues, and requests. - Able to use a critical thinking approach to issues and apply training, policies, and procedures to each situation as needed. - Able to consistently follow training and established processes in the execution of assigned tasks. - Required to have a reliable high-speed (broadband) internet connection if working remotely. Company Description Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.