Title: Switchboard/Administrative Assistant Location: Lawrence United States Hybrid Full Time Administration Job Description: AgeSpan 20.00-21.00 per hour About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place! At AgeSpan, you'll find a work environment that combines: - A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds. - A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions. - Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills. - A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs. Depending on your role and your hours, we offer: - Flexible schedule and hybrid work opportunities - Competitive salaries - Healthcare (medical, dental) - 403b Retirement Plan with agency match - 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays - Social Work Licensing Program - License Renewal Paid by agency for RN's and Social Workers - And MORE! Position Responsibilities: The primary responsibilities for this position include answering and directing all incoming telephone calls to the agency utilizing agency software and databases to track and transfer calls promptly and accurately. Also responsible to complete Agency mail functions and administrative tasks as assigned. Excellent attendance, punctuality, and flexibility to assist in shift coverage and participate in administrative project are essential elements of the position. Essential Functions: (Core duties or tasks that are fundamental and not marginal performance of the job) Switchboard: - Ensure switchboard is opened and closed in a timely manner including forwarding calls to the answering services at the end of each business day. - Process and triage high call volume within set timelines to the appropriate recipients - Maintain professional and calm demeanor when processing all calls - Follow agency protocol to process emergency calls in a calm, confident manner - Monitor and report any system/walk in issues to direct supervisor - Develop an in-depth knowledge of Agency's staff data base and the process of contacting staff - Utilize Agency consumer databases to identify and transfer calls to the appropriate staff Reception: - Greet agency visitors in a professional and welcoming manner - Follow procedures to connect visitors with appropriate staff in a timely manner - Ensure packages are directed to the intended recipient in a timely manner - Assist with the Conference Room Booking process as needed - Follow agency protocol to appropriately handle emergency front desk situations Mail Processing: - Process all incoming and outgoing Agency mail including faxes - Maintain inventory of mail and mail machine supplies - Maintain staff mailboxes Administrative Duties: - Perform administrative tasks including but not limited to copying, scanning, faxing, labeling, and packet creation - Attend all relative meetings - Other related duties as assigned Qualifications: Associates Degree preferred; High School diploma required. Prior work with a computerized, multi-line phone system and/or experience as an administrative assistant and proficiency in use of Microsoft 365 and web-based databases are strongly preferred. Bi-lingual ability in Spanish is required. Must have excellent interpersonal, telephone and organizational skills, written and verbal communication skills, strong attention to detail and follow through, and the ability to multitask and work well in a fast paced, team environment. Bilingual in Spanish required. Hours per week : 37.5 At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $20.00 - $21.00/hour. Our Commitment to Diversity and Inclusion AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.

Role Description We are seeking a detail-oriented and reliable Junior Administrative VA to support portfolio tracking and financial administration for a growing buyers agency. This role is ideal for someone organized, proactive, and comfortable handling data, coordination, and basic financial tasks. Key Responsibilities - Maintain and update a detailed Excel/Google Sheets tracker for personal and company property portfolios (e.g., insurance renewals, lease expiries) - Liaise with property managers for portfolio updates, follow-ups, and general inquiries - Track and schedule company insurance renewals to ensure deadlines are met - Monitor, organize, and vet commission payments for agents, then forward for payroll processing - Prepare and organize financial data for payroll, including personal bills and company expenses - Manage bill payments (personal and business) and keep accurate, up-to-date records - Collaborate with accountants, ensuring all required financial data is provided during tax periods Qualifications - Strong attention to detail and high level of organization - Proficiency in Excel or Google Sheets - Experience in administration, bookkeeping support, or financial coordination is preferred - Clear and professional communication skills for liaising with stakeholders - Ability to manage recurring tasks, deadlines, and sensitive financial information with accuracy - Proactive, dependable, and able to work independently in a remote setup Requirements - Looking for Philippines-based candidates - Compensation range: $1,000 AUD - $1,200 AUD / Monthly - Engagement type: Independent Contractor Agreement - Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. Work Arrangement & Expectations - This is a remote role that will be set up as an independent contractor engagement. - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Manage member cases by developing and revising care plans, performing clinical assessments, and coordinating care for individuals with chronic illnesses or disabilities to optimize their health outcomes and ensure efficient service utilization.

Role Description This is a remote position for applicants who reside and are authorized to work in Romania. This is a full-time role, working US hours from 8:30 AM to 5:00 PM EST (3:30 PM to 12:00 AM RO). - Assist our Licensed Service Agents with quote requests for adding drivers and units to existing policies. - Follow our proven service process to offer our existing bilingual customers the best individualized customer service and policy changes according to their needs. - Gather, verify, and input client, driver, and vehicle information. - Keep accurate information for all customers within the CRM database, adhering to company quality and compliance standards. - Maintain a positive, empathetic, and professional attitude toward customers always. - Communicate with clients to obtain missing information and provide status updates. - Support licensed agents with general administrative and policy support tasks. - Ensure customer satisfaction and keep records of customer interactions, comments, and complaints. - Maintain organized and accurate policy documentation. - Provide feedback on the efficiency of the customer service process. Qualifications - Must speak and write Romanian fluently. - Comprehension of the English language is a must (written/verbal). - Problem solving & multi-tasking skills. - PC skills including MS Office are required; having a technology-oriented attitude is preferred. - Higher education is a plus. - Customer service experience preferred. - Proactive team member, effective collaborator, and proactive mindset is a must. - Ability to organize tasks effectively, manage time, be results-driven, and capable of working to tight deadlines. Benefits - Work from Home. - Competitive pay scale & meal tickets. - Career growth opportunities with International Insurance Group. - Become a professional working in the insurance field, in one of the largest industries in the United States. - Paid extensive training & mentorship program. - Paid vacation time, federal holidays, and paid bereavement time. - Be part of a well-established, 100 employee agency which ranks in the top 1% of agencies for great customer experience. - Have a voice; we consistently invite our staff to provide feedback about their work experience. - Access to represent over 25 top insurance carriers in the industry, throughout 30 states, specializing in personal lines, life, commercial, and trucking.