• Lead and oversee correspondent loan purchase reviews across delegated and non-delegated channels. • Serve as the final decision-maker on loan purchase eligibility, suspense conditions, and defect resolution. • Ensure all loans meet investor, agency, regulatory, and internal policy requirements prior to purchase and delivery. • Provide executive oversight across post-closing operations, including collateral, final documents, MERS compliance, and custodian relationships. • Act as the primary escalation point for complex loan reviews, documentation issues, and post-closing challenges. • Partner with Capital Markets to align on loan purchase decisions, delivery timelines, and investor expectations. • Collaborate with Compliance and Legal to interpret guidelines, correspondent agreements, and regulatory requirements. • Analyze correspondent review data to identify trends, systemic risks, and opportunities for process improvement. • Lead performance and quality discussions with correspondent lenders, including findings, remediation, and expectations. • Support internal audits, regulatory exams, and investor due diligence efforts tied to correspondent production. • Develop and enhance policies, procedures, and job aids governing correspondent review and post-closing workflows. • Provide leadership, mentorship, and direction to teams supporting correspondent review and post-closing operations.

Role Description The Regional Vice President (RVP) drives sales growth of Delaware Life annuity products and services and key strategic sales initiatives. The RVP collaborates with the Delaware Life National Sales Consulting team to develop and deliver field plans and activities contributing to sales growth. Reporting to the Division Sales Manager, the RVP is responsible for effectively managing a specified territory to deliver profitable product sales, active engagement in the use of data and technology to mine opportunities for focused growth, and building annual sales plans for strong results. This position is focused on development of sales and business relationships in the established territory of Houston and San Antonio, TX. It is permissible for this person to reside in a 75-mile radius of either city. The individual in this role is required to reside in the territory to which they are assigned. How You'll Contribute - Drive the territory business strategy to maximize revenue growth opportunities. - Active support and adoption of the company’s technology-focused approach through weekly recording of prospect/client meetings, pipeline opportunities, tasks, demonstrations and illustrations into the CRM. - Build and execute annual sales plans and review plans quarterly. - Must be willing to learn new technology and use it routinely in the role. - Work with the Delaware Life Marketing National Sales Consulting team for large advisor meetings and complex sales assistance. - Collaborate with the Internal Sales Team to assist in driving sales results. - Work efficiently within our CRM solution to prospect, administer leads generated by campaigns, update customer records, manage a pipeline of opportunities and deliver accurate forecasting for the assigned territory. - Conduct in-depth sales presentations, including product demonstrations highlighting key benefits through individual and group sessions, seminars, workshops and branch meetings. - Leverage relationships to conduct small to large meetings using internal resources. - Learn the Delaware Life Marketing National Sales Consultant value proposition and demonstrate the content as uniquely valuable to the advisor and their clients. - Deliver and demonstrate using Webex technology. - Build relationships and maintain strong rapport with prospective and existing clients within the client organization and within Delaware Life Marketing. - Conduct lead development, lead follow up, qualification and targeted account selling in person, on the phone, and with virtual technology. - Manage expenses in a timely manner and adhere to company policies for advisor and firm sponsorships. Qualifications - 5+ years of wholesaling experience with proven variable annuity sales results in the bank and/or independent broker-dealer channels. - Bachelor’s degree required and advanced degrees a plus. - FINRA Series 6 or 7, 63 and Life Insurance licenses required. - Strong relationships with key bank and independent broker-dealer advisors and firms in the defined territory. - Exceptional presentation and communication skills. - Demonstrated success in variable annuity and fixed index annuity sales. - Proven track record of advisor relationship building. - Experience in lead development, lead follow up, qualification and targeted account selling in person, on the phone, and with virtual technology. - Strong organizational skills and effective time management. - Microsoft Office proficiency, Allego, Seismic, technology a plus. - CRM: SalesForce or other CRM proficiency. - Valid Driver’s license. - 50% travel required. Compensation Our compensation reflects the cost of labor across several U.S. geographic markets. The total compensation for this position ranges from $125,000/year in our lowest geographic market up to $300,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Benefits - Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. - Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. - Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. - All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required. - Employees may also participate in the Company’s 401K plan, with matching contributions by the Company. Company Description Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes.

Role Description - Create a comprehensive CX vision and roadmap that is aligned with business objectives and will be implemented across physical and digital touchpoints. - Outline key initiatives, milestones, and resources required to achieve the organization’s CX vision. - Act as the primary advocate for the customer in executive meetings, ensuring that customer needs and perspectives are central to strategic decisions. - Foster an environment that encourages experimentation with new technologies (e.g., GenAI), methodologies, and approaches to be at the forefront of CX innovation. - Leverage voice of the customer (VoC) platforms and programs, influencing ongoing enhancements, and ensuring holistic customer feedback is captured across direct, indirect, and inferred feedback channels to improve the customer journey. - Establish and monitor customer-focused KPIs to identify actionable insights and ensure continuous enhancement of the experience. - Work with key partners to correlate CX initiatives to financial outcomes (e.g., retention, expansion revenue). - Lead the analysis and reporting of CX metrics, such as NPS and CSAT, and identify key trends, root causes, and actionable insights to inform decision-making. - Develop and continuously monitor a clear internal team ownership of different stages of the customer journey to ensure effective governance of the customer journey. - Partner with the operations, strategy, and IT teams to support ongoing utilization of VoC feedback and analytics to drive continuous improvement. - Define and execute the consumer and marketing analytics agenda, establishing robust and innovative quantitative analytics capabilities. - Provide strategic oversight and leadership in data storytelling, reporting, and insights to inform and measure decision-making within the marketing and consumer experience domain. - Collaborate with Martech and Digital Marketing leaders to ensure the effective implementation and management of platforms for collecting, analyzing, and reporting digital data from multiple sources, including web, mobile, social media, and other digital platforms. - Build strong relationships with finance, service line, and divisional leaders to demonstrate the value of marketing, as well as foster a collaborative strategy that includes shared measurement frameworks for evaluating success. - Evaluate and implement emerging analytics technologies (e.g., AI/ML, predictive modeling, data visualization platforms) to stay ahead of industry trends and drive marketing and consumer experience innovation. - Monitor the impacts of fast-growing technology trends – such as GenAI – on marketing analytics, and revise the data, measurement, and analytics strategy accordingly, ensuring stakeholders are informed and educated about such impacts. - Establish and report on key performance indicators (KPIs) related to marketing econometrics, channel performance, and marketing efficiency. - Manage full ownership of reporting, forecasting, and insights for new consumer growth, consumer retention, and share of wallet growth strategies. - Manage the implementation and configuration of digital analytics tools (e.g., Google Analytics, Salesforce Data Cloud) and other relevant tools, ensuring accurate and efficient data collection across various digital platforms. - Lead the exploration and adoption of advanced measurement techniques such as multi-touch attribution, marketing mix modeling, and real-time analytics. - Lead and mentor a high-performing team that uncovers opportunities and designs solutions for the customer's end-to-end experience, fostering a culture of collaboration, accountability, and innovation within the team. - Foster a collaborative, performance-driven work environment, setting clear goals, providing feedback, and supporting ongoing development. - Educate and engage stakeholders on the value and capabilities of analytics tools to build awareness and secure buy-in for analytics investments. - Provide guidance and coaching for team members, guiding them to advance their subject matter expertise and identifying future leaders to meet business objectives. Qualifications - Bachelor’s degree in business, marketing, communications, social sciences, computer science, statistics, economics, or a related field. - 10+ years progressive marketing leadership required, 12-15+ years preferred experience in CX, marketing analytics, strategic planning, or a related field. - This experience must include significant leadership responsibilities, such as managing teams of direct reports and leading complex, cross-functional projects. Requirements - Proven track record of effective leadership, driving impactful outcomes for consumers and end-users. - A strategic mindset with the ability to define vision, set priorities, and align customer initiatives with overall business objectives. - Exceptional business acumen, with strong critical thinking and problem-solving abilities to develop and execute enterprise-wide strategies. - Advanced change management capabilities, fostering an inclusive culture, resolving conflicts, and proactively mitigating risks. - Leverages business and financial acumen to inform CX strategies with a deep understanding of industry trends and competitive positioning. - Forward-looking mindset, adept at integrating industry best practices and regulatory insights in dynamic, fast-paced environments. - Strong ability to apply market and consumer understanding to campaign measurement and marketing mix modeling. - Proficient in leveraging statistical modeling and analytics software tools to generate actionable insights. - Strong background in data analysis, statistical analysis, predictive modeling, and related analytical functions. - Demonstrated success in overseeing large-scale, complex initiatives. - Deep technical expertise in cloud-based data platforms and cutting-edge digital analytics tools. - Proven experience in leading high-performing teams and cross-functional working groups, inspiring collaboration and delivering results. Benefits - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

Role Description The Vice President of Human Potential Operations serves as a senior leader responsible for the strategy, governance, and execution of HR operational functions across a large, multi-state healthcare organization. As a core member of the HR Leadership Team, this role provides enterprise-wide leadership for HR systems, service delivery, operational compliance, workforce data and analytics, and the responsible use of emerging technologies, including artificial intelligence, to improve HR processes and the employee experience. - Lead and develop a high-performing team of professionals responsible for HR Operations, including HRIS (Workday), ServiceNow, HR service delivery, compliance-related departments, and process optimization functions. - Establish a consistent, efficient, and employee-centered HR operational model across all regions, facilities, and business units. - Drive standardization of HR processes, procedures, and controls while enabling flexibility to address local, state, and union-specific requirements. - Provide executive oversight of Workday operations, including data integrity, business process design, role security, integrations, and continuous optimization. - Lead ServiceNow HR Service Delivery strategy, leveraging workflow automation, knowledge management, and self-service capabilities to improve responsiveness and employee experience. - Identify, evaluate, and responsibly implement artificial intelligence (AI) and automation solutions to enhance HR operations. - Oversee HR operational compliance functions, ensuring adherence to federal, state, and local employment laws, healthcare regulations, and internal policies. - Serve as a key HR liaison to Finance, IT, Legal, and business unit leadership to align workforce operations, technology investments, budgeting, and reporting. - Provide enterprise leadership for HR metrics, dashboards, and performance reporting across all HR operational functions. - Serve as an active member of the HR Leadership Team, contributing to enterprise HR strategy and transformation initiatives. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or a related field. - 10+ years of progressive HR experience, including senior leadership responsibility for HR operations in a large, complex organization. - 7 years of progressively responsible management experience. - Proven experience leading HR operations in a multi-state, highly regulated environment. - Demonstrated expertise with HRIS platforms (preferably Workday) and HR service delivery tools such as ServiceNow. - Experience operating within a unionized workforce environment. - Strong cross-functional partnership experience with Finance, IT, Legal, and business leaders. - Deep understanding of HR compliance, governance, and risk management. Requirements - Master’s degree in Human Resources, Business Administration, or a related discipline (preferred). - Healthcare industry experience (preferred). - Professional certifications (SPHR, SHRM-SCP, or equivalent) (preferred). - Experience leading HR digital transformation, shared services, or AI-enabled operational initiatives (preferred). - Experience leading in a union environment (preferred). Benefits - Rooted in the local community, partnering with patients, families, and neighbors across the Pacific Northwest for more than 140 years. - Competitive tuition assistance, award-winning residencies, fellowships, and career development to invest in you. - Generous PTO, Code Lavender, and Employee Assistance Programs to help you maintain balance and feel cared for in your work and life. - Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other. - Resource Groups and outreach programs help ensure every team member feels safe, seen, heard, and valued. - Work and live where natural beauty, adventure, and strong community connections are part of everyday life.