• Provide technical support for strategic clients during night on-call shifts • Perform incident handling, monitoring and resolution within SLA • Execute advanced diagnostics in Linux environments, networking and VoIP • Identify root causes and apply permanent solutions to reduce recurrence • Reproduce scenarios in a lab environment for technical troubleshooting • Install, configure and maintain environments and services related to operations • Conduct technical tests and validations after fixes or changes • Document incidents, solutions and procedures in the knowledge base • Support technical projects and continuous operational improvements • Maintain clear and proactive communication with clients throughout the service lifecycle

Role Description We are looking for an Application Support Analyst to serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations. This position will be full-time and remote. What You'll Do - Application Expertise & Support - Serve as the primary technical expert for the OHC (Fidelio) PMS, supporting shipboard and shoreside operations - Provide Tier 2/3 support, troubleshooting complex issues and ensuring timely resolution - Collaborate with vendors and internal teams to manage escalations and system updates - System Administration - Provide medium to expert-level support for Windows Server 2022 and workstations - Perform basic Linux administration tasks - Monitor system performance and ensure optimal uptime and reliability - Database & Analytics - Utilize SQL Server for diagnostics and support, with a focus on stored procedures and relational database principles - Analyze incident trends and system performance to identify root causes and improvement opportunities - Incident & Problem Management - Apply incident management principles to manage and resolve issues efficiently - Use tools such as ServiceNow and/or PagerDuty for ticketing, escalation, and communication - Collaboration & Communication - Work closely with shipboard teams, IT, and cross-functional stakeholders to ensure alignment and support - Communicate clearly and effectively across technical and non-technical audiences - Continuous Learning & Adaptability - Stay current with emerging technologies and cruise industry trends - Demonstrate flexibility and a willingness to learn new systems and processes - Travel & Global Support - Provide support across time zones and geographies - Be available for occasional travel to ships or offices as needed Qualifications - Cruise line experience in a similar role is strongly preferred - Proven expertise in the OHC (Fidelio) Property Management System is essential - Strong knowledge of Windows Server 2022, workstation support, and basic Linux administration - Experience with SQL Server, especially stored procedures and relational database concepts - Familiarity with ServiceNow, PagerDuty, or similar incident management platforms - Excellent analytical, problem-solving, and communication skills - Ability to work independently and collaboratively in a fast-paced, global environment Requirements - ITIL certification or similar process-oriented frameworks (preferred) - Experience supporting shipboard environments and hospitality systems (preferred) - Multilingual communication skills are a plus (preferred) Physical Demands - Ability to safely and successfully perform the essential job functions - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Role Description As a Technical Support Engineer (TSE), you’ll provide technical support remotely and on site, to Field Service Operations (FSO) personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, you’ll establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis, and support FSO repair activities through escalation closure. Responsibilities - Support multiple technical escalations, resolve with focus on time to resolution and quality of work - Attend customer field issues meetings with FSO, collaborate with BU engineers - Recommend best practices to improve products, processes, or services - Publish Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc. - Provide on-site coaching to Field Service Operations - Provide Alpha and Beta Site support - Support NPI development early in the product life cycle, and at key customer sites - Support BU DFx (Design for Service / Install) projects - Create, or collaborate in creation of, innovative advanced troubleshooting tools - Coach colleagues with less experience; lead small projects with manageable risks and resource requirements - Solve complex problems using new perspectives on existing solutions - Exercise judgment based on the analysis of multiple sources of information and data Qualifications - Bachelor’s degree (or equivalent) in a technical field - 4–7 years of Semiconductor Etch experience - Proficiency with Microsoft suite and tools such as SAP, VSPI, and ARK Preferred Qualifications - Exhibit exceptional communication skills—able to explain difficult or sensitive information - Demonstrate excellent relationship management skills—works to build consensus and effectively manage difficult situations and stressful environments - Aware of competition and the factors that differentiate them in the market Requirements - Shift: Mon-Fri 8 hr per day - Travel: Yes, generally 25% of the time, but could be as high as 50%. - Time Type: Full time - Employee Type: Assignee / Regular - Relocation Eligible: No Benefits - Salary: $96,000.00 - $132,000.00 - The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. - In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. Company Description Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Role Description Conduent is seeking an Application Development & Support Engineer to inspire and lead technical teams to build cutting-edge solutions and proactively bring new ideas, technologies, and methodologies to the table. Responsibilities - Good communication skills - Ability to pick up new technologies - Web frontend JavaScript development, Angular preferred - Experience in Java, and Spring boot - Containerization in development - Basic network and architecture understanding - CI/CD experience - Preferred experience in payment processing industry - Experience with software design and web programming - Ability to solve complex software system issues - Troubleshooting design flaws and system bottlenecks - Assisting the software design team with application integration - Conducting system performance tests - Passionate about technology and results driven - Strong experience with Object Oriented Programming and Design Patterns - Ability to independently troubleshoot problems and identify the likely root causes for Sev1 production issues - Working experience of Test Driven Development (TDD) or Behavior Driven Development (BDD) - Data Model design and implementation for solutions from high level requirement - Provide technical guidance and engineering best practices within development teams - Experience in developing Micro services - Effectively work with remote technical leaders in designs and developing robust solutions - Linux OS understanding and experience in Shell scripting - Proactive in identifying and escalating potential risks and impediments and coming up with alternative solutions - AI tooling proficiency - Exposure to complete software product lifecycle encompassing requirements analysis, prototyping, architecture, design, development, testing and deployment - Up to 25% travel Qualifications - Strong technical leadership in applying object-oriented principles and recommended design patterns to create robust and scalable system designs - Track record of managing successful technical projects and effectively working with the business to translate business requirements into technical deliverables - Effectively work with remote technical leaders in designs and developing robust solutions - Data Model design and implementation for solutions from high level requirement - Strong experience developing web applications on the Java platform (Core Java, Spring, Spring Boot, Hibernate, Rest full Web Services, Angular, Flyway) - Experience in developing Micro services - Strong knowledge of RDBMS and experience working with SQL Server/Oracle and No SQL including writing complex join queries and SQL query tuning - Experience in writing unit testing methodologies and frameworks (e.g. MOQ) - Experience with DevOps Tools like Jenkins/XL Deploy - Experience in conducting design and code reviews Requirements - Strong experience with Object Oriented Programming and Design Patterns - Ability to independently troubleshoot problems and zero in on the likely root causes for Sev1 production issues - Exposure to complete software product lifecycle encompassing requirements analysis, prototyping, architecture, design, development, testing and deployment - Proactive in identifying and escalating potential risks and impediments and coming up with alternative solutions - Working experience of Test Driven Development (TDD) - Provide technical guidance and engineering best practices within development teams - Solid written and verbal communication skills - Passionate about technology and results driven - Azure or AWS any cloud experience - Shell Scripts or Bash scripts Benefits - Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. - Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.