SMARTSPACE

• Provide technical support for strategic clients during night on-call shifts • Perform incident handling, monitoring and resolution within SLA • Execute advanced diagnostics in Linux environments, networking and VoIP • Identify root causes and apply permanent solutions to reduce recurrence • Reproduce scenarios in a lab environment for technical troubleshooting • Install, configure and maintain environments and services related to operations • Conduct technical tests and validations after fixes or changes • Document incidents, solutions and procedures in the knowledge base • Support technical projects and continuous operational improvements • Maintain clear and proactive communication with clients throughout the service lifecycle

• Provide technical support to clients and manage incidents, ensuring SLA compliance; • Diagnose, reproduce, and resolve medium- to high-complexity incidents; • Work with Linux environments, networks, and VoIP solutions; • Perform installation, configuration, testing, and maintenance of environments; • Troubleshoot databases and execute technical queries; • Create and maintain technical documentation and knowledge base; • Propose continuous improvements to processes, workflows, and operational routines; • Support internal projects and strategic technical initiatives; • Share knowledge with the team and support the technical development of colleagues.