• Conduct outbound prospecting via cold calls, emails, LinkedIn, and other channels • Identify, qualify, and nurture high-quality B2B leads • Engage with decision-makers and key stakeholders to understand business needs • Schedule and conduct discovery calls and product demos where applicable • Manage and update CRM systems with accurate pipeline data • Collaborate closely with Account Executives and Sales Managers to close deals • Consistently meet and exceed KPIs related to outreach, meetings booked, and revenue contribution • Build and maintain a strong sales pipeline

• Conduct high-volume outbound prospecting via cold calls, email campaigns, and LinkedIn outreach • Identify and qualify B2B leads, focusing on decision-makers and key stakeholders • Engage prospects in both English and French, tailoring messaging to different markets • Schedule and coordinate meetings and product demos for Account Executives • Maintain accurate records of outreach and pipeline activity in CRM systems (e.g., HubSpot, Salesforce) • Collaborate with marketing and sales teams to refine targeting strategies and messaging • Consistently meet or exceed KPIs related to outreach, lead qualification, and pipeline generation • Research target accounts and industries to personalize outreach and improve conversion rates

• Execute multi-channel outbound campaigns (cold calling, email, LinkedIn outreach) to generate qualified B2B leads • Identify, research, and engage key decision-makers within target accounts • Book high-quality discovery calls and product demos for Account Executives • Maintain and manage CRM systems (e.g., Salesforce, HubSpot) with accurate activity tracking • Collaborate with sales and marketing teams to optimize outreach strategies and messaging • Consistently meet and exceed KPIs including call volume, email outreach, and meeting quotas • Qualify prospects based on ICP criteria and ensure smooth handover to closing teams • Continuously refine sales scripts and outreach tactics based on performance data

Title: Sales Development Representative Location: Raleigh, North Carolina Department: PetDesk – Sales Job Description: About this role: The Sales Development Representative (SDR) plays a critical role in executing and optimizing territory-level pipeline strategy for the business. SDRs are responsible for owning all independent veterinary clinics within an assigned geographic territory, analyzing market opportunities, and exercising independent judgment in prioritizing accounts and advancing qualified opportunities. This full-time role requires strong analytical thinking, sound business judgment, and the ability to independently manage territory strategy in a remote environment. While outbound engagement is a component of the role, the primary focus is on improving territory coverage, pipeline quality, and revenue efficiency through thoughtful account evaluation and strategic execution. Location & Work Model: This is a full-time, U.S.-based role with hiring limited to specific geographic hubs that align with territory coverage, time-zone support, and operational needs. Approved locations include Raleigh–Durham, NC (hybrid office available in the greater Triangle area), Dallas–Fort Worth or Austin, TX (fully remote); Phoenix/Tempe, AZ (full remote); and Reno or Las Vegas, NV (fully remote). Candidates must reside in one of these locations at the time of hire; relocation or employment outside of these regions is not supported for this role. Apply if you're excited to: - Own all independent veterinary clinics within an assigned state or geographic territory and shape how the business pursues opportunities within that region - Analyze territory performance to identify underpenetrated regions, clinic segments, and geographic trends, and translate insights into engagement strategies - Maintain and update clinic and account data that informs ICP scoring, while exercising judgment to prioritize accounts based on human context and market insight - Develop account-level and geographic engagement strategies, determining timing, messaging approach, and escalation paths - Decide whether prospective accounts are qualified for sales engagement and exercise authority to advance, defer, or mark opportunities as unqualified - Select which qualified opportunities are scheduled for meetings and routed to Account Executives based on readiness, fit, and strategic priority - Execute outbound engagement strategies in support of territory-level pipeline objectives, completing approximately 300 cold engagement attempts per week - Continuously assess and refine territory focus and engagement approaches to improve pipeline quality, revenue efficiency, and overall territory outcomes About You - Interested in building a long-term career in sales, revenue operations, or go-to-market strategy within a SaaS environment - Demonstrated ability to exercise judgment, prioritize effectively, and manage work independently in a remote setting - Highly coachable and adaptable in a fast-moving, evolving business - Comfortable working with data, systems, and technology; experience with Salesforce or similar CRM tools is a plus - Motivated by outperforming outcomes, demonstrating excellence, and high accountability! Benefits & Perks - Medical coverage for employees and dependents (80-90% covered by employer) - Employer HSA contribution with HDHP - 401(k) match up to 3.5% - Dependent Care Flexible Spending Account (FSA) - Dental & Vision coverage available - Basic Life and AD&D Insurance - Short and Long Term Disability - Flexible Time Off & 12 Paid Annual Holidays - Paid Parental Leave - Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance - $250 Annual Stipend for Learning and Development $45,000 - $45,000 a year On target earnings (including base and performance incentive): $55,000 - $65,000 PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives. Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.