Role Description We are hiring a Senior Data Scientist, Operations to build the analytical and modeling foundation for our Member Experience (CX) and Contact Center operations. This role sits at the intersection of: - Data science and analytics - Customer support operations - Product and member journey data - Forecasting and workforce planning As part of this effort, you will help unify data across systems (customer support, product, health, and business) and develop models and metrics that provide understanding around our members to improve their experiences, increase operational efficiency, and enable proactive, data-driven decision making. This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you. Key Responsibilities - Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making. - Perform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences). - Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting). - Drive self-service to enable a data-driven organization through documentation, education, and training. - Ensure data quality, security, and compliance within all analytical frameworks. Qualifications - Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field. - 5+ years of experience in data science or analytics at consumer or Enterprise tech companies. - Proficiency in Python, SQL, and data visualization tools. - Ability to communicate complex findings to non-technical stakeholders. - Experience using generative AI tools to accelerate project development. Nice to Have Items - Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting). - Experience with GCP (Google Cloud Platform) and Databricks. - Experience with customer support tools like Intercom, Zendesk, or similar. - Experience in healthcare analytics or bioinformatics. - Advanced expertise in machine learning, data visualization, and statistical analysis. - Background in healthcare data compliance (HIPAA) and privacy standards. Core Values - Ruthless Prioritization: We don’t let perfect get in the way of progress. We move quickly to drive value, not perfection. We prioritize what drives impact. We never compromise on standards of excellence. - Member-First, Always: We design and deliver like we’re caring for someone we love. We create calendar, actionable, human experience. We prioritize responsiveness, peace of mind, and outcomes. We empower members with truth, clarity, and care. - One Team, Moving Fast: We are aligned in purpose, prioritization, and speed. We gather diverse perspectives to make informed decisions. We clear paths for each other and move fast together. We communicate clearly and respectfully, rallying around shared goals. - Radical Ownership, Relentless Execution: We don’t just ship– we own outcomes and drive results. We act with urgency and precision. We anticipate, initiate, and follow through. We meet challenges with grit and pragmatism. We embrace new tech to deliver better outcomes. - Mission Over Ego: We are ruthlessly aligned to our mission– and leave ego at the door. We disagree and commit. We don't tolerate politics or withholding information. We operate with honesty, transparency, and respect. - Sustained Integrity in Every Detail: We earn trust by obsessing over accuracy, quality, and clarity in everything we do. We prioritize clinical precision– data must be right. We sweat the details because outcomes depend on them. Benefits - Competitive salary and benefits package. - Flexible working hours. - A dynamic work environment where creativity and innovation are encouraged. Important Notice Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client • Handle escalations and ensure service quality • Align internal teams to support client needs

• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand • Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client • Handle escalations and ensure service quality • Align internal teams to support client needs

• Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks • Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters • Verify customer orders and ensure all details are correctly processed and documented in internal systems • Update customers on the status of their files, orders, and ongoing administrative processes • Enter, update, and monitor sales contracts within the database while maintaining high data quality standards • Manage general administrative responsibilities including reception support, phone handling, and office management tasks • Support day-to-day operational activities and contribute to the successful execution of internal operational projects • Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction • Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time