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We provide delivery drivers and businesses with a hassle-free transportation solution
Operations Lead, Russian Speaker
Location
Morocco
Posted
48 days ago
Salary
$1.5K - $2K / month
Seniority
Senior
Job Description
Operations Lead, Russian Speaker
Whizz
• Track and analyze daily performance (points, KPIs, efficiency) across all mechanics • Maintain and update performance tracking systems and reports • Follow up directly with underperforming mechanics to identify issues and drive improvement • Provide daily performance summaries and insights to management • Support disciplinary processes (notices, attendance tracking, call-outs, etc.) • Assist with scheduling, coverage planning, and cross-location staffing • Own and maintain inventory tracking system for parts and accessories across all locations • Analyze stock levels, usage trends, and forecast demand Initiate and manage transfer requests between warehouse and stores • Prevent stock shortages through proactive planning and communication • Support and oversee inventory counts and audits • Plan and coordinate transfers of bikes, batteries, and parts between locations • Work closely with logistics to ensure readiness on both shipping and receiving sides • Monitor bike availability across locations and align supply with demand • Oversee movement of damaged bikes, batteries, and scrap • Communicate daily with store teams to align on priorities and production targets • Assign workload to key locations (especially main warehouse/store with highest mechanic capacity) • Monitor repair flow, turnaround time, and operational bottlenecks • Ensure stores are properly equipped to meet demand and avoid lost sales • Onboard new mechanics on ERP basics and operational workflows • Train store managers on inventory tools and transfer request processes • Provide ongoing support and guidance on systems and procedures • Act as a bridge between stores, logistics, procurement, legal, and leadership • Resolve operational issues and conflicts in real time • Support escalation handling and critical decision-making • Track decommissioned bikes and maintain structured reporting • Monitor fleet health, availability, and repair pipeline • Support leadership with data for operational decisions • Manage key B2B client (DutchX) operations end-to-end • Coordinate repairs, logistics, and communication with client • Handle escalations and ensure service quality • Align internal teams to support client needs
Job Requirements
- Strong analytical thinking and data-driven decision making
- High ownership and accountability
- Ability to manage multiple workflows simultaneously
- Clear and effective communication across different teams
- Problem-solving under pressure in fast-paced environment
- Operational planning and prioritization
- Basic training and coaching skills
- Experience with ERP systems and operational tools (preferred)
- Native/Fluent Russian speaker
- Excellent knowledge of English (C1-C2 level)
Benefits
- Competitive salary with performance bonuses ($1500-$2000 per month)
- Friendly and supportive team
- Opportunity to work and grow professionally at an international level
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