Integrated Specialty Coverages (ISC) provides specialized insurance solutions across various industries to improve client service, achieve underwriting excellen
Claims Manager
Location
California
Posted
52 days ago
Salary
$140K - $160K / year
Seniority
Lead
Job Description
Claims Manager
Integrated Specialty Coverages - ISC
• Manage numerous supervisors and adjusters of varying levels of technical experience and is responsible for hiring, onboarding, training, coaching, and performance management • Provide leadership and mentoring to adjusters and supervisors, fostering engagement, accountability, professional development, and retention • Share responsibility for reviewing all new claim files and assigning them to the appropriate adjuster based on experience level, licensure, and workload • Place supervisory notes of a technical nature in each file at the 30-day mark and at least every 90 days thereafter, or more frequently as claim complexity dictates • Address escalated complaint calls from clients, insureds, and claimants and collaborate with teams to resolve issues promptly and effectively • Conduct claim conferences with adjusters, carrier partners, defense counsel, coverage counsel, and other vendors as needed • Review coverage evaluations, coverage letters, reserves, and significant payments to ensure accuracy, timeliness, and compliance with best practices and authority levels • Participate in assigned task forces, committees, and cross-functional initiatives focused on continuous improvement and operational effectiveness • Conduct training seminars and technical workshops for new and existing employees • Carry a pending of key, large exposure, sensitive, or escalated claim files as required • Conduct internal audits on a quarterly basis and ensure timely remediation of findings • Identify, report, and track Notices of High Potential (NHP) claims and adverse trends • Present claim files and operational results at weekly roundtables and leadership meetings • Partner with the Senior Vice President of Claims to refine department procedures, workflows, metrics, and KPIs • Support audit compliance, resource planning, and staffing needs while driving efficiency and quality outcomes • Perform additional duties to support department goals, compliance requirements, and overall claims performance
Job Requirements
- Bachelor’s degree or equivalent combination of education and claims management experience
- 10+ years of insurance claims experience
- 5+ years of progressively responsible claims management experience, including litigation exposure
- Demonstrated experience leading, developing, and supervising claims professionals
- Strong understanding of California claims regulations; multi-jurisdictional experience a plus
- Must be licensed as a Qualified Claims Manager in the State of California, with ability to maintain required certifications
- Strong analytical, organizational, and communication skills with the ability to use data and reporting to drive decisions
- Proficient computer skills, including Microsoft Outlook, Word, Excel, and claims management systems
- Background/experience should include:
- Construction liability, construction defect, GL/PD, GL/BI, Excess, high level coverage evaluation.
- Understanding of claims handling requirements and legal trends in all 50 States.
- NYLL, Energy, Environmental, Transportation experience a plus.
Benefits
- Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
- Professional development opportunities
- Owner Referral Program
- Work from home reimbursement for remote/hybrid roles
- Canary emergency financial assistance program
- Comprehensive medical, dental, vision
- Life/AD&D Insurance
- Confidential, Employee Assistance Program
- Health Savings Account, includes company contribution
- Short-term disability
- Voluntary benefits - supplemental accident, critical illness, hospital insurance
- Employee discounts
- 401(k) Plan with company match contribution
- Addition Wealth Financial Wellness Program
- Various Time Off Programs
- 11 company paid holidays
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