• Conducts analysis of client business processes and defines functional requirements. • Map these objectives to Creatio’s capabilities and toolsets. • Prepare appropriate documentation to communicate and validate designs with client stakeholders. • Help clients validate and evaluate options and prioritize potential scope based on what your client values and needs most. • Collaborate with team members to align on and validate project scope and the effort required to successfully implement that scope. • Ensure all project documentation and artifact requirements are accessible and completed timely. • Lead project execution from start to finish for your assigned project team. • Manage project scope, plan, and budget effectively to maintain control, ensure results and manage risk. • Documents all project requirements as needed in department-approved formats. • Configure core system elements using out of the box tools for elements such as data model setup, reporting, analytics and workflow configuration. • Lead and manage user acceptance testing cycles and conduct end user training sessions. • Successfully anticipate, identify and resolve issues and concerns both internally and externally to proactively ensure customer satisfaction.

• Develop and execute email marketing campaigns, drip sequences, and lead nurturing strategies. • Manage and optimize CRM workflows, segmentation, and customer lifecycle automation. • Work with HubSpot, Marketo, Salesforce, or other CRM platforms to improve campaign performance. • Track and analyze email open rates, CTR, conversion rates, and customer engagement metrics. • Optimize email templates, A/B test subject lines, and improve deliverability. • Create and maintain customer segmentation strategies for targeted campaigns. • Collaborate with marketing, sales, and product teams to personalize customer interactions. • Implement behavioral triggers and automation workflows to improve retention. • Ensure compliance with GDPR, CCPA, and email marketing regulations. • Stay up to date with CRM trends, personalization strategies, and automation best practices.

• Manage a portfolio of clients that includes dealerships and automotive groups • Data intelligence: monitor and take preventive actions with success plans to minimize churn • Upsell: proactively and consultatively identify and close upsell opportunities • Operational excellence: maintain discipline and contribute to improvements in our tools and routines • Prepare detailed briefings for the production team based on client requests gathered during alignment meetings • Monitor Alpes solutions and the results achieved to identify opportunities for improvement and ensure the proper functioning of these products/services • Manage and review internal deliverables to ensure project completion on time and according to expected outcomes • Prepare monthly reports with analysis of metrics and data available in the Alpes platform for client reporting • Conduct daily calls and meetings (internal and external) to discuss market best practices, identify improvements for clients, and propose new solutions • Analyze and quantify lead data • Analyze and work with integration data • Assess website quality • Configure and edit integration rules in the internal system (leads, emails, CRMs, etc.) • Keep the team and senior management informed of activities, especially regarding more complex/important decision-making • Act as the client's primary contact, bridging their needs with solutions provided by the internal team • Identify client needs for products and services that can improve their results, informing both the clients and the company's upsell/commercial team • Perform other duties related to the role as requested by immediate leadership

• Lead end-to-end customer implementations across PAXAFE’s platform (Command Center, Lane Qualification, Auto Product Release, Risk Intelligence), with a strong focus on timeline, scope, and delivery quality • Own project management responsibilities — building project plans, managing milestones, tracking risks, and ensuring accountability across internal and external stakeholders • Translate pharmaceutical and supply chain requirements into structured implementation plans, aligning system capabilities with operational workflows • Manage complex integration projects involving APIs, webhooks, IoT devices, and third-party systems (e.g., ERP, WMS, TMS, telematics) • Act as the primary point of contact for customers during implementation and expansion phases — ensuring clarity, momentum, and trust • Drive ongoing customer programs as clients expand their control tower capabilities — managing new integrations, feature rollouts, and optimization initiatives • Partner closely with Product and Engineering to resolve blockers, refine requirements, and ensure scalable, high-quality deployments • Capture and operationalize customer feedback to influence product roadmap and improve implementation playbooks • Build repeatable processes and frameworks to scale implementations across a growing customer base • Support training, documentation, and enablement for both customers and internal teams.