• Manage a portfolio of clients that includes dealerships and automotive groups • Data intelligence: monitor and take preventive actions with success plans to minimize churn • Upsell: proactively and consultatively identify and close upsell opportunities • Operational excellence: maintain discipline and contribute to improvements in our tools and routines • Prepare detailed briefings for the production team based on client requests gathered during alignment meetings • Monitor Alpes solutions and the results achieved to identify opportunities for improvement and ensure the proper functioning of these products/services • Manage and review internal deliverables to ensure project completion on time and according to expected outcomes • Prepare monthly reports with analysis of metrics and data available in the Alpes platform for client reporting • Conduct daily calls and meetings (internal and external) to discuss market best practices, identify improvements for clients, and propose new solutions • Analyze and quantify lead data • Analyze and work with integration data • Assess website quality • Configure and edit integration rules in the internal system (leads, emails, CRMs, etc.) • Keep the team and senior management informed of activities, especially regarding more complex/important decision-making • Act as the client's primary contact, bridging their needs with solutions provided by the internal team • Identify client needs for products and services that can improve their results, informing both the clients and the company's upsell/commercial team • Perform other duties related to the role as requested by immediate leadership

• Lead end-to-end customer implementations across PAXAFE’s platform (Command Center, Lane Qualification, Auto Product Release, Risk Intelligence), with a strong focus on timeline, scope, and delivery quality • Own project management responsibilities — building project plans, managing milestones, tracking risks, and ensuring accountability across internal and external stakeholders • Translate pharmaceutical and supply chain requirements into structured implementation plans, aligning system capabilities with operational workflows • Manage complex integration projects involving APIs, webhooks, IoT devices, and third-party systems (e.g., ERP, WMS, TMS, telematics) • Act as the primary point of contact for customers during implementation and expansion phases — ensuring clarity, momentum, and trust • Drive ongoing customer programs as clients expand their control tower capabilities — managing new integrations, feature rollouts, and optimization initiatives • Partner closely with Product and Engineering to resolve blockers, refine requirements, and ensure scalable, high-quality deployments • Capture and operationalize customer feedback to influence product roadmap and improve implementation playbooks • Build repeatable processes and frameworks to scale implementations across a growing customer base • Support training, documentation, and enablement for both customers and internal teams.

Title: Success Enablement Spec Location: US ShiftType: Regular Full-Time Job Description: HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com Location: Fully remote Position – May be performed from any State in the US. What you’ll do: The Enablement Specialist will work collaboratively with various HMH teams to ensure shared knowledge content is up-to-date and accurate for staff and customer consumption. The Enablement Specialist is responsible for supporting the development, maintenance, and delivery of training assets through HMH’s customer and internal training programs. This includes new hire training, ongoing product and process training, and any identified supplemental training needs. The Enablement Specialist must be a confident presenter capable of managing a class and delivering material in an effective manner. This position requires staying up-to-date with adult learning methodologies, technical writing, and HMH products to create effective and high-value training. Familiarity with using generative AI to create high quality content, and willingness to learn is required. Responsibilities - Work as a part of an Agile Scrum team. - Assist in creating interactive and engaging instructor led and online training courses. - Revise, update, and maintain training courses. - Perform technical review and quality testing of completed courses. - Co-facilitate customer-facing product training. - Adhere to HMH brand, image, and style guidelines in media asset development. - Schedule and deliver training plans on a defined timeline for HMH staff in-person and in a virtual environment. - Maintain current knowledge of HMH products. - Understand and demonstrate proficiency with various teams’ processes and procedures for successful training of staff. - Periodically evaluate training modules and programs for effectiveness and implement improvements. - Actively participate in team meetings, projects, and other initiatives to ensure collaboration, visibility, and support to teams. - Perform other duties as assigned to ensure the success of the team and the entire organization. - Utilize AI to create and refine instructional content. - Travel up to 10%. - Coordinate and lead the development of interactive and engaging instructor-led, online, and video-based learning courses. - Contribute to the development and maintenance of instructional design and development standards. - Leverage best practices in knowledge-centered service to enable teams. - Schedule and deliver standard curriculum plans on a defined timeline for customers and HMH staff. What you’ll need: - Function as a member of an Agile / Scrum team with proficiency in Agile / Scrum best practices - Entry level understanding of, and experience with, HMH’s products and services - Understanding and ability to apply adult learning principles - Ability to meet tight timelines - Strong presentation and writing skills to support live and recorded presentations - Strong video presentation and editing skills - Skill in using Generative AI to create high quality content - Experience developing user centric content - Ability to create meaningful and engaging PowerPoint presentations - Ability to produce thorough and complete documentation - Ability to work independently as well as a contributing team member - Excellent listening skills and a commitment to communicate clearly, completely, and in a timely manner - Ability to partner with quality evaluators and develop strategies to support staff development opportunities - Ability to partner with leadership to develop strategies in support of enablement goals - Ability to organize effectively, determine priorities, and move work forward - Willingness to accept coaching to remove barriers to effective working relationships - Strong technical writing skills - Must be able to perform the physical and intellectual requirements of the role, with or without accommodation - Exceptional skills in enabling customers and staff, and in maintaining long-term supportive relationships Education and Experience: - Bachelor’s degree in related field preferred, or an equivalent combination of education and experience will be considered in lieu of a degree - Experience with HMH products and services - Minimum 3 years providing training and/or mentoring adult learners - Minimum 1 year leading multi-learner live training sessions - Minimum 1 year leading multi-learner partner facing training sessions - Experience with various authoring tools including Adobe Creative Cloud, Articulate 360, Articulate Rise, MadCap Flare, CAMTASIA, or similar tools How We Work (Competencies): - Communicate effectively: develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences - Collaborate: build partnerships and work collaboratively with others to meet shared objectives - Customer focus: build strong customer relationships and deliver customer-centric solutions - Instill trust: gain the confidence and trust of others through honesty, integrity, and authenticity Benefits and Salary Range: Salary Range - $65,000 to $75,000. Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate’s skills, experience, education, and location. Our Culture and Benefits - https://careers.hmhco.com/culture_benefits Application Deadline: The application window for this position is anticipated to close on April 27, 2026. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed. HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.

• Own a small portfolio (2–10) of strategic Nordic accounts, accountable for retention, growth, and outcomes • Build and execute multi-year account plans aligned to customer goals and Hiya’s roadmap • Drive adoption and value, translating product capabilities into measurable business impact • Lead end-to-end delivery of POCs, pilots, and complex programs through to production • Identify and close expansion opportunities (upsell, cross-sell, new use cases) • Build senior relationships and lead QBRs, influencing customer strategy and direction • Act as the central point of coordination across Sales, Product, Engineering, and Support • Manage risk, escalations, and performance to ensure consistent delivery and customer success