Role Description The Advanced Specialist serves as a primary liaison between Pearson Virtual Schools (PVS) and partner schools, providing expert guidance and operational support across Student Services programming. Operating at a Professional Individual Contributor level, the Advanced Specialist independently manages a defined portfolio of schools, applies sound professional judgment to moderately complex situations, and contributes to the consistent, compliant delivery of Student Services aligned to regulatory expectations and organizational standards. This role plays a critical part in delivering the Student Services Value Components, helping schools meet student needs, reduce compliance risk, and strengthen program quality in a virtual environment. - Works independently within established frameworks and guidelines - Manages moderately complex cases, programs, and stakeholder needs - Applies specialized knowledge of special education and student services regulations - Exercises professional judgment in decision‑making and prioritization - Contributes to team consistency, quality, and continuous improvement - May informally mentor or support peers, without formal people‑management responsibility Qualifications - Bachelor’s degree in Education (Master’s preferred) - Current professional license in Special Education or related field - Minimum of 3 years’ experience supporting or managing special populations programs - Strong understanding of special education law, particularly the federal IDEA (Individuals with Disabilities Education Act), as well as the ability to learn state-specific regulations - Ability to analyze data, manage competing priorities, and deliver results within established timelines - Strong written and verbal communication skills in virtual and collaborative environments - Comfort working within a matrixed organization and navigating ambiguity with professionalism - Technological proficiency, including Microsoft Office tools and virtual collaboration platform Requirements - Support partner schools in ensuring required accessibility tools, materials, and student supports are delivered in alignment with IEPs, 504 plans, and other documented needs - Collaborate with internal teams and vendors to facilitate timely provisioning of assistive technology, instructional materials, and accessibility services - Monitor implementation to ensure services are delivered consistently and compliantly in a virtual setting - Partner with internal teams to support coordinated delivery of related services, ensuring alignment to student plans, service frequency, and regulatory requirements - Assist schools with navigating service delivery challenges, continuity concerns, and provider coordination issues - Contribute to oversight activities that support service quality, documentation accuracy, and audit readiness - Collect, analyze, and interpret Student Services data to assess program health, compliance indicators, and implementation of quality - Provide schools with actionable insight and guidance to strengthen Student Services programming and address identified gaps - Support continuous improvement efforts by identifying trends, risks, and opportunities across assigned schools - Serve as a knowledgeable partner to schools during audits, monitoring activities, and complaint resolution - Support the development and follow‑through of corrective action plans based on internal reviews, audit findings, or state‑level determinations - Collaborate with legal and internal stakeholders to support accurate interpretation of requirements and defensible responses - Provide ongoing consultation to school leaders and Student Services staff to build understanding, confidence, and capacity - Support onboarding new school staff or leadership transitions as needed - Deliver or coordinate targeted training aligned to Student Services expectations, tools, and best practices - Build and maintain strong working relationships with partner school leaders, Student Services staff, and internal PVS stakeholders - Collaborate cross‑functionally with legal, operations, analytics, and service delivery teams to support aligned execution - Serve as a trusted point of contact for assigned schools within the defined scope of Student Services support - Other duties as assigned Benefits - Compensation influenced by factors including skill set, experience, and location - Full-time salary range for this role is $75,000 – $90,000 annually - Eligible for Pearson’s annual incentive program

Role Description Trillium Health Resources has a career opening for a Provider Support Service Specialist to join our team! This position provides non-clinical administrative support to network providers, staff, community stakeholders, state and local entities, and/or other managed care organizations. This position requires significant knowledge in Trillium Health Resources procedures, policies, workflows, and the Trillium Provider Manual. Primary job duties and responsibilities are to support network providers with accuracy and promptness and provide effective and efficient customer service. This support can vary in forms such as, but not limited to, telephonic support and/or electronic mail (email) through the Provider Support Service Line. Provider Support Service Specialist answers inbound calls and assists callers by connecting them to the appropriate party, sharing information, providing technical assistance, and answering questions. The Provider Support Service Line may often be the first interaction with the organization; therefore, the Provider Support Service Specialist must respond to the person’s needs in a professional service-oriented manner and maintain the highest level of customer satisfaction by triaging the emails and calls, and ensuring the questions, concerns, or issues get directed or transferred to the appropriate Trillium unit or department. On a typical day, you might: - Answer inbound calls for a call center, focusing on customer service. - Process sensitive, confidential and complex information with discretion and professionalism. - Responsible for functions related to a support specialist that extends to the entire scope of operational activities. - Prepare, process, and review oral and written material. - Assist in the preparation of informational documents, reports and/or special projects. - Answer and resolve caller’s questions, concerns, inquiries and complaints. - Perform general clerical work such as, but not limited to, scheduling meetings and/or events, conducting research and reporting findings, and documenting meeting minutes. Qualifications - High School Diploma or GED and one (1) year clerical experience. OR Equivalent combination of education/experience. - Must have a valid driver’s license. - Must reside within North Carolina. - Must be able to travel within catchment as required. Requirements - Two (2) years clerical/direct customer service with six months of call center experience (preferred). - One (1) year of experience in behavioral/mental health, substance abuse and developmental disabilities field or physical health/medical field (such as Doctor’s office, Pharmacy or related health care field) (preferred). Benefits - Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. - Work-from-home options available for most positions. - Health Insurance with no premium for employee coverage. - Flexible Spending Accounts. - 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year. - NC Local Government Retirement Pension (defined-benefit plan). - 401k with 5% employer match and immediate vesting. - Public Service Loan Forgiveness (PSLF) qualifying employer. - Quarterly stipend for remote work supplies.

Role Description Accuris is looking for a Deal Management Specialist to support sales teams in the EMEA region by guiding them through the sales cycle, ensuring deals are structured correctly, and compliant with company policies. This role acts as a liaison between sales, legal, finance, and other departments to facilitate and streamline the process of quoting, contracting, and approving sales transactions. Key Responsibilities: - Manage deal flow: - Coordinate the end-to-end process for deals, from initial creation and quoting to final approval and contract management, ensuring deals move efficiently through the sales cycle. - Review and Validate Sales Opportunities: - Ensure compliance with company policies and pricing guidelines. - Ensure that deal-related information in Salesforce is complete and accurate to facilitate the booking process. - Assist in Deal Structuring: - Provide guidance to sales representatives with pricing quotes, policy interpretation, and terms and conditions for deals. - Manage Approval Processes: - Ensure timely and accurate routing of deals to appropriate stakeholders. - Maintain Documentation: - Keep pricing guides, approval workflows, and contract templates up to date. - Implement Process Improvements: - Streamline operations to enhance efficiency and effectiveness. - Provide Training and Support: - Support enablement efforts by helping educate Sales on deal processes and best practices. - Track and Report Metrics: - Monitor deal cycle time, approval rates, and pricing compliance. - Collaborate with Cross-Functional Teams: - Work closely with departments like sales, finance, legal, order management, pricing, and customer success to ensure smooth and timely transaction processing. - Serve as the subject-matter expert on deal policies, approval workflows, and discount thresholds. - Identify bottlenecks and proactively escalate issues that could delay deal closure. - Analysis & Optimization: - Analyse deal trends and provide insights to improve pricing discipline, win rates, and deal velocity. - Recommend process improvements that reduce friction and enhance the end-to-end deal experience. - Support forecast accuracy by ensuring high-quality deal data. Qualifications - Fluent English (written and verbal) essential. - Proficient in Salesforce. - Strong communication and interpersonal skills. - Attention to detail and accuracy. - Experience in SaaS or subscription-based business models. - Familiarity with legal terms and contract review. - Analytical mindset with the ability to interpret data and identify trends. - Strong stakeholder-management skills. - Ability to analyze, problem solve and balance competing priorities. - Project management and organizational skills. - Ability to work independently and as part of a team. - Must be able to take initiative and make decisions. - Business and financial acumen. - Problem-solving abilities. - Ability to work in a fast-paced environment and manage high-volume periods. - Minimum 3 - 5 years experience working in Deal Desk/Deal Management or Sales Support/Operations environment. Company Description Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack, and Parts Management Solutions. Under its previous owners, including S&P Global, IHS, and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years. Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies, and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. Our mission: build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world’s most complex problems. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Role Description We are looking for a detail-oriented Credentialing Specialist to own the end-to-end execution of our provider credentialing lifecycle. Reporting to the Credentialing Manager, you will be the engine behind our provider network’s compliance, ensuring that every clinician on our platform meets NCQA, state, and federal standards. You will manage the relationship with our Credentials Verification Organization (CVO), resolve complex enrollment bottlenecks, and ensure our data integrity remains high to prevent RCM claim denials. What You'll Do - End-to-End Credentialing Execution - Pipeline Management: Manage the full credentialing and re-credentialing cycle for providers across delegated and non-delegated payer arrangements. - Primary Source Verification: Ensure all provider files (Licensure, DEA, Board Certs, Malpractice) are verified and maintained in accordance with NCQA standards. - CAQH & System Maintenance: Serve as the internal expert on CAQH ProView; ensure provider profiles are accurate, attested, and synchronized with internal databases. - CVO Partnership: Act as the primary day-to-day contact for our CVO partners, monitoring their SLAs and auditing their work for accuracy before committee review. - Monitoring & Compliance Maintenance - Expirables Management: Proactively track and manage upcoming expirations for licenses and certifications to prevent provider "dark time" or insurance department. - Ongoing Monitoring: Execute monthly checks against OIG, SAM, and Medi-Cal/Medicaid sanction lists; investigate and document any "flags" for Manager review. - Committee Support: Prepare high-quality credentialing packets and summary reports for the Credentialing Committee to ensure efficient decision-making. - RCM Collaboration & Process Improvement - Denial Resolution: Partner with the Revenue Cycle Management (RCM) team to troubleshoot claim denials linked to credentialing or enrollment errors. - Workflow Optimization: Identify repetitive manual tasks within the credentialing funnel and suggest automation or process shifts to increase "speed to lead" for new providers. Qualifications - Experience: 4+ years of hands-on healthcare credentialing experience, including directly managing processes end-to-end (Behavioral Health experience is a major plus). - Regulatory Knowledge: Solid understanding of NCQA standards and the primary source verification process. - Systems: Proficiency with CAQH and experience working with a CVO. - Education: Bachelor’s degree preferred, or equivalent years of specialized experience. - Certification (Preferred): CPCS (Certified Provider Credentialing Specialist). Benefits - We’re a remote-first company - Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans - 401K plan (ADP) - Lifestyle Spending Account for health, wellness, and family care - Monthly co-working space membership stipend - Monthly work-from-home stipend - Financial wellness benefits through Northstar - Pet discount program through United Pet Care - Financial perks and rewards through PerkSpot - EAP access through Aetna - One-time home office stipend to set up your home office - Inclusive family and medical leave plans - 12 paid holidays and 1 Alma Give Back Day - Flexible PTO - Salary Band: $70,000 - $90,000