• Identify, generate, qualify, and close new business for customers and prospects in a defined territory. • Responsible for managing the full sales lifecycle, building the go-to-market plan (including direct and indirect business). • Develop new and existing accounts within defined territory. • Establish and deliver a sales strategy which outlines a roadmap to quota attainment • Sales forecasting, lead generation, prospecting, and strategic relationship development • Upsell ‘New Product’ to existing customers. • Work with assigned Account Executive – Enterprise Assist’s to intelligently cover and proactively hunt for Add-on opportunities within territory. • Maintain whitespace for all focus customers. • Partner closely with Vice President, SE’s, PM’s and wider POD to deliver strategic goals • Align with Channel team and Channel Partners to deliver value to our customers and BeyondTrust wherever possible • Align with SDR team to proactively cover your total addressable market (focus and non-focus territory accounts) • Attend corporate trade shows and events • Maintain sales pipeline activity in Salesforce • Schedule and conduct product demonstrations and detailed presentations to prospects, customers and partners • Lead RFP responses for your accounts

• Manage projects under the direction of the Strategic Account Director • Understand the business challenges your client is facing and what strategic questions they are or should be asking • Help clients define and achieve their business goals • Prepare annual strategic/tactical plans for each client and individual campaign/project plans as needed throughout the year • Manage and strengthen client relationships • Propose, sell to clients, and oversee ideas and projects that are tied to clients’ objectives • Initiate and oversee Precision AQ activities on behalf of and in support of clients • Manage day-to-day client-Precision AQ communication on strategy and planning • Become a partner to each client, functioning as an extension of the client’s team • Closely manage clients’ budget and team efficiency to maximize return for clients and Precision AQ • Work with the internal team to exceed clients’ expectations • Mentor, train, and coach team members to facilitate growth and development

Role Description The Growth Account Manager (AM) owns the customer relationship and commercial success across a portfolio of mid-market (“Growth”) accounts. You will drive renewals, expansion, and long-term customer value — partnering closely with Solutions Engineers who lead technical implementation, while you focus on business alignment, relationship management, and growth. This is a high-impact, commercially-oriented role operating across a portfolio of 40–50 customers. What You’ll Do - Own renewals and expansion across your portfolio - Drive Net Revenue Retention (NRR) and identify growth opportunities - Serve as the primary point of contact and trusted advisor - Lead regular check-ins and business reviews - Align customer goals with NinjaCat capabilities - Proactively identify risks and coordinate resolution - Partner with Solutions Engineers, Product, and Support to deliver outcomes Success Metrics - Net Revenue Retention (NRR) - Renewal Rate (Gross Retention) - Expansion ARR - Customer engagement and stakeholder alignment - Growth in platform adoption and AI consumption Qualifications - 5+ years in Account Management, Customer Success, or Sales within SaaS - Strong commercial mindset — comfortable owning renewals and expansion - Experience managing a portfolio of mid-market or growth accounts - Excellent communication and stakeholder management skills - Highly organized and able to operate at scale across many accounts - Strategic thinker who can connect product capabilities to business outcomes - Comfortable navigating ambiguity in a fast-changing environment - Experience in marketing, data, or analytics platforms - Familiarity with AI, automation, or data-driven workflows - Experience with tools like ChurnZero, Salesforce, etc. Benefits - 100% Remote (Work from Home) - 4-Day Work Week - Unlimited Vacation - 401(k) - Health, Dental, Vision & Life Insurance - Inc. Magazine Best Place to Work & Glassdoor 4.7★ rating - Free books via NinjaCat’s reading program - Personal learning & development stipend - Monthly wellness reimbursement - The joy of using cat puns and memes daily 😸 Equal Opportunity NinjaCat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status, or any other legally protected characteristic. Applicants must be located and authorized to work in the US or Canada. At this time, NinjaCat does not offer visa sponsorship or transfers.

• Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive • Provide timely, professional communication to brokers, loan officers, and processors • Manage inbound requests and assist with resolving routine questions, escalating more complex issues appropriately • Support outbound broker engagement efforts using CRM tools and communication platforms • Accurately log all broker interactions, requests, and follow-ups within the CRM • Assist in distributing product updates, rate changes, and program information to brokers • Support the creation and delivery of marketing and informational materials • Coordinate with internal operations teams to assist with loan-level support and ensure smooth workflows • Maintain organized records and ensure strong attention to detail across all tasks • Prioritize daily responsibilities to meet team deadlines and support overall productivity • Participate in team meetings, providing updates and actively learning from senior team members • Build foundational knowledge of mortgage products, programs, and the wholesale channel • Support additional tasks and initiatives as assigned