Boyd Group Services logo
Boyd Group Services

Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services

Process Trainer

Location

Canada

Posted

84 days ago

Salary

C$70K / year

Seniority

Mid Level

Job Description

Process Trainer

Boyd Group Services

Role Description The Process Trainer's primary responsibility is to monitor and conduct internal audits on processes and business controls. Trainers will review, coach, and report on repair facilities' adherence to business practices and daily performance to ensure that processes are maintained. Responsible for a specific set of locations across several regional markets. - Ensure consistent execution of WOW (Wow Operating Way) and ensure Customer Service Representatives and Parts Personnel are trained in the WOW Operating Way. - Work with General Managers & Market Managers to establish oversight, training, and coaching plans to improve performance on Accounts Receivables, Accounts Payable, along with other business controls and processes at the store level. - Prepare audits as needed on corporate and regional key performance indicators and present concise and detailed information to market leadership. - Participate in weekly Market Leadership calls and communicate successes/improvements, deficiencies, and corrective action plans for individuals by documenting and communicating repair facility issues to the Market Leadership. - Support market estimators in collaboration with market leadership to ensure file closing compliance meets Boyd’s processes and DRP Billing Compliance for payment. - Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives at repair facilities. - Work in alignment with Market Leadership for the training and implementation of Boyd's processes and procedures on acquisitions and growth opportunities. - Review and assist in supporting employee attendance and completion of company assigned training initiatives. - Monitor the customer management system to ensure repair dates and customer updates are accurate and the customer follow-up call list is managed accordingly. Qualifications - Post-secondary education or equivalent. - A minimum of 2 years previous experience in a collision repair environment or a similar role. Requirements - Extensive Knowledge of the Management System (MIS), DOMO, and Boyd/Assured University Training. - Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure. - Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops. - Comprehensive knowledge of the administrative process and procedures. - Strong attention to detail and a high degree of accuracy. - Excels at building and maintaining business relationships. - Well-developed organizational skills with the ability to prioritize. - Communicate effectively, both verbally and in writing. - Valid Driver’s License; some travel may be required in the Process Trainer’s assigned markets. - May be asked to support in other markets as requested. - Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities. - Working knowledge of Accounting practices. - Ability to utilize Google Suite for managing internal business controls. - Capable of working independently and with minimum supervision. Benefits - Competitive Pay. - Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment. - RRSP with company match. - Annual Paid Vacation Time Off. - Career Growth Opportunities. - Ongoing Training. - A Professional Atmosphere, Great Working Conditions with Dynamic Leadership. - Voluntary Daily Pay option available.

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