• Monitor and Improve Enrollment Performance: Monitor, analyze, and report on key metrics across the enrollment funnel including activation, conversion, appointment completion, churn, and capacity. Translate data into clear, actionable insights and communicate performance, risks, and priorities to leadership on a regular cadence. • Drive Operational Execution: Coordinate priorities, timelines, and deliverables across multiple teams involved in enrollment. Ensure work is progressing as expected, proactively identify risks, and step in to resolve issues before they impact the member experience or business goals. Partner with Enrollment Operations leadership to prioritize initiatives and align on performance goals • Identify and Fix What’s Not Working: Continuously evaluate workflows across care coordination, logistics, onboarding, and scheduling. Identify bottlenecks, uncover root causes, and implement solutions that improve speed, quality, and scalability. • Lead Process Improvement Initiatives: Execute process improvements in partnership with leadership, ensuring solutions are implemented effectively and sustained over time. Ensure solutions are not one-off fixes, but scalable systems that can support continued growth. • Drive Cross-Functional Alignment: Partner closely with Care Delivery, Clinical Operations, Practice Operations, Marketing, Supply Chain, Support, and Product teams to ensure seamless coordination and handoffs. Act as the connective tissue across teams to keep enrollment running smoothly. • Run the Operating Cadence: Own the weekly enrollment operating rhythm. Facilitate team meetings, track action items, surface blockers, and ensure accountability without introducing unnecessary process overhead. • Build and Maintain Scalable Systems: Own documentation, SOPs, QA standards, and handoff protocols. Ensure processes are clearly defined, consistently executed, and not dependent on tribal knowledge.

• Funnel Ownership: Own enrollment funnel from member registration completion through clinical onboarding and sensor activation. Partnering with Product and Engineering to optimize a tech-enabled conversation journey. You are responsible for driving outcomes across all care team service operational touchpoints. • Strategic Leadership & Innovation: Drive strategy for the member enrollment function. Serve as the strategic owner for funnel design, optimization, and innovation. You will leverage technology, product and analytics to unlock new levels of efficiency and member satisfaction. Your responsibility is to always ensure tight coordination between care delivery operations and the digital product experience and to own enrollment performance metrics across operational touchpoints. • Process Improvement: Build and lead a robust process improvement program that spans care coordination, nursing, fulfillment, onboarding, and clinical scheduling. Identify root causes of inefficiency, design scalable solutions, and ensure each step is repeatable, streamlined, and tightly executed. • Operational Optimization and Automation: Identify and resolve bottlenecks in workflows involving humans, logistics, and clinical processes and developing automation solutions with product and engineering that ensures accountability for metrics and consistent w/w performance. • Daily Funnel Monitoring & Analytics: Track and analyze key performance metrics such as care team capacity (scheduling, staffing, etc), appointment completion rates, lab test completion, kit shipment and delivery, and sensor activation rates. Use data-driven insights to drive proactive interventions and inform long-term improvements. • Capacity Management: Monitor workforce and operational bandwidth (e.g., appointment slots, clinical staffing, lab capacity) to proactively balance load and avoid conversion delays. Partner with Associate Director, Practice Operations to support alignment with the care team day to day operations. • Team Leadership & Development: Develop a high-performing team within enrollment operations, including responsibility for hiring, coaching, and performance management. • Cross-Functional Collaboration: Work closely with Care Delivery, Clinical Operations, Practice Operations, Marketing, Supply Chain, L1 Support, and Product Operations teams to ensure alignment and seamless member handoffs across teams and systems. • Service Experience Stewardship: Ensure the member’s first experience with Twin Health clinically and operationally—is timely, smooth, and effective. Anticipate and remove points of failure in service execution. • Data-Driven Decisions: Use operational data to continuously refine processes and track the impact of interventions aimed at improving conversion and reducing drop-offs. Work closely with the Conversion analytics team to ensure all metrics are clearly defined, measured, and forecasted.

Role Description Our client is seeking an experienced Senior Mortgage Closer to join their team in a fully remote role. This position is ideal for a seasoned mortgage professional who has true hands-on closing experience and can independently manage files from clear to close through final funding coordination. They are looking for someone who understands the full closing process, works with a high level of accuracy, and is confident handling complex residential mortgage transactions in a fast-paced environment. The Senior Mortgage Closer will be responsible for preparing, reviewing, balancing, and finalizing closing packages for a variety of loan products. This person will coordinate closely with title companies, escrow, internal operations teams, and other involved parties to ensure loans close accurately, compliantly, and on time. The right candidate must be comfortable working independently, managing deadlines, resolving issues quickly, and maintaining strong attention to detail throughout the closing process. Key Responsibilities - Prepare and review closing packages for residential mortgage loans - Balance and finalize Closing Disclosures accurately and within required timelines - Manage loans from clear to close through closing and funding coordination - Coordinate with title, escrow, settlement agents, and internal departments to ensure timely closings - Review loan files for completeness, accuracy, and compliance prior to closing - Ensure all closing documents and figures align with investor, agency, and program requirements - Identify and resolve discrepancies, documentation issues, and closing-related conditions - Communicate clearly with internal teams and third parties to keep files moving efficiently - Maintain productivity and accuracy while managing a pipeline of loans in a remote environment Qualifications - At least 5 years of recent mortgage closing experience in a true mortgage closer role - Strong hands-on experience closing FHA, VA, Conventional, DPA, Non-QM, USDA, and Jumbo loans - Proven ability to independently manage a full pipeline of mortgage closings - Strong understanding of Closing Disclosures, balancing, funding coordination, and title/escrow interaction - Strong TRID, HMDA and RESPA knowledge - Experience reviewing files for accuracy, compliance, and readiness to close - Ability to work through complex closing scenarios with minimal oversight - Strong organizational skills, urgency, and attention to detail - Excellent communication skills and the ability to work effectively in a fully remote setting Benefits - Salary: $60-70k plus bonus Company Description Thank you for your interest! If your background aligns with our clients needs, one of our Recruiters will reach out. Please Check your spam folder and voicemail for messages from our recruiters. Unfortunately due to high volumes of applicants, we may not be able to respond to those who are not a fit. If you do not hear from us regarding this application, please know we do appreciate your interest and encourage you to continue to keep an eye on our website for new opportunities.

Role Description We are hiring a Senior Data Scientist, Operations to build the analytical and modeling foundation for our Member Experience (CX) and Contact Center operations. This role sits at the intersection of: - Data science and analytics - Customer support operations - Product and member journey data - Forecasting and workforce planning As part of this effort, you will help unify data across systems (customer support, product, health, and business) and develop models and metrics that provide understanding around our members to improve their experiences, increase operational efficiency, and enable proactive, data-driven decision making. This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you. Key Responsibilities - Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making. - Perform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences). - Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting). - Drive self-service to enable a data-driven organization through documentation, education, and training. - Ensure data quality, security, and compliance within all analytical frameworks. Qualifications - Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field. - 5+ years of experience in data science or analytics at consumer or Enterprise tech companies. - Proficiency in Python, SQL, and data visualization tools. - Ability to communicate complex findings to non-technical stakeholders. - Experience using generative AI tools to accelerate project development. Nice to Have Items - Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting). - Experience with GCP (Google Cloud Platform) and Databricks. - Experience with customer support tools like Intercom, Zendesk, or similar. - Experience in healthcare analytics or bioinformatics. - Advanced expertise in machine learning, data visualization, and statistical analysis. - Background in healthcare data compliance (HIPAA) and privacy standards. Core Values - Ruthless Prioritization: We don’t let perfect get in the way of progress. We move quickly to drive value, not perfection. We prioritize what drives impact. We never compromise on standards of excellence. - Member-First, Always: We design and deliver like we’re caring for someone we love. We create calendar, actionable, human experience. We prioritize responsiveness, peace of mind, and outcomes. We empower members with truth, clarity, and care. - One Team, Moving Fast: We are aligned in purpose, prioritization, and speed. We gather diverse perspectives to make informed decisions. We clear paths for each other and move fast together. We communicate clearly and respectfully, rallying around shared goals. - Radical Ownership, Relentless Execution: We don’t just ship– we own outcomes and drive results. We act with urgency and precision. We anticipate, initiate, and follow through. We meet challenges with grit and pragmatism. We embrace new tech to deliver better outcomes. - Mission Over Ego: We are ruthlessly aligned to our mission– and leave ego at the door. We disagree and commit. We don't tolerate politics or withholding information. We operate with honesty, transparency, and respect. - Sustained Integrity in Every Detail: We earn trust by obsessing over accuracy, quality, and clarity in everything we do. We prioritize clinical precision– data must be right. We sweat the details because outcomes depend on them. Benefits - Competitive salary and benefits package. - Flexible working hours. - A dynamic work environment where creativity and innovation are encouraged. Important Notice Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.