• Lead outcome-based executive level conversations tied to business priorities • Translate customer goals into clear success plans with measurable impact • Advise on skills-based workforce transformation • Mastery of solutions and be an expert in the evolving product offering • Speak credibly about AI-enabled capabilities and limitations • Use data to prioritize risk, opportunity, and expansion conversations • The quarterback across Product, Professional Services (PS), Sales and Support

Role Description We are seeking a strategic, detail-oriented and tech-savvy BenAdmin Client and Broker Success Manager to join our team. In this role, you serve as a strategic partner to brokers and clients advising on BenAdmin strategy and solutions. This role is the relationship manager between employer client, broker, internal BenAdmin Specialist, and other internal teams. Responsible for implementation planning, project management, platform review and training of clients and brokers. This role requires expertise and understanding in Employee Navigator benefits platform, experience in complex client structures, collaborating with brokers, clients and internal teams. You will play a critical role in ensuring broker enablement and client success within the BenAdmin team. - Broker and Sales Enablement - Serve as a strategic partner to brokers, advising on Employee Navigator and BenAdmin service strategy. - Support Sales teams during broker and client prospecting by participating in BenAdmin services discussions, demos, and discovery calls. - Consult brokers on ENav migration approaches, timelines, and best practices. - Clearly define service scope, process, and expectations for brokers and employer clients. - Client Service and Project Management - Function as the quarterback of the relationship between Employer Client, Broker, BenAdmin Specialist, and internal sales teams. - Own implementation planning, platform review, training, and adoption including: - Defining timelines and milestones. - Clarifying client, broker, and Amwins responsibilities. - Managing communication and status updates throughout build, OE, and connection setup. - Obtain, validate, and submit all required implementation paperwork and intake documentation. - Lead client kickoff calls, OE readiness meetings, and post‑OE closeout discussions. - Serve as the escalation point for complex issues related to benefits setup, plan elections, eligibility. - Collaborate with internal teams, clients, and brokers to identify solutions, recommend system improvements, and prevent future errors. - Administrative Coordination and ongoing success - Maintain oversight of feed testing processes, and updates related to plan or vendor changes. - Ensure smooth transition to ongoing client self‑service and/or carrier connections. - Maintain a high standard of responsiveness, professionalism, and client advocacy. - Troubleshoot common access, rate, and workflow issues, escalating complex system logic or integration issues to BenAdmin Specialists. - Collaboration - Act as a subject matter expert to internal team members, clients and brokers on system capabilities, best practices, and strategy. - Partner with brokers, clients and sales teams to validate plan details, eligibility rules, and system functions. - Mentor and support junior and mid-level team members by answering questions, and sharing knowledge. - Translate client and broker business requirements into clear, complete implementation inputs for BenAdmin Specialists. - Partner with Specialists throughout configuration, testing, and OE execution to ensure alignment with client intent. - Facilitate communication between technical and non‑technical stakeholders, translating system behavior into client‑friendly explanations. - Escalate true technical or configuration issues to Specialists while filtering non‑technical inquiries. Qualifications - 4+ years of experience supporting benefits technology, with strong project management and stakeholder coordination skills. - Ability to translate complex concepts into clear, client-friendly communication. - High degree of comfort working cross-functionally with sales, clients, brokers and technical teams. - Proven hands-on experience with benefits administration platforms such as Employee Navigator, Ease, bswift, Benefitfocus, PlanSource, ADP, or similar. - Proficiency in Microsoft Excel and Outlook; comfortable working with structured data, mapping logic, and data validation. - Advanced problem-solving skills with an analytical mindset and attention to detail. - Strong knowledge of employee benefits, including eligibility logic, plan structure, and relevant compliance standards (ACA, COBRA, HIPAA). - Demonstrated ability to communicate effectively, with confidence in working directly with brokers, carriers, and internal stakeholders. - Excellent interpersonal skills, with a team-oriented mindset and a collaborative work style. - Ability to manage multiple priorities and meet tight deadlines in a dynamic, fast-paced environment. - Experience mentoring or coaching junior team members. - Experience with Employee Navigator is a strong plus. Benefits - Compensation includes compensation commensurate with experience. - Full benefits package available, benefits start first day of employment. - Generous Paid Time Off (PTO). - Collaborative, continuing education focused work environment. - Career advancement opportunities. - Opportunity for formal sales and leadership training. Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to stoop or kneel. Vision abilities required by this job include close vision. This position requires the ability to occasionally lift office products and supplies weighing up to 20 pounds. The noise level in the work environment is usually quiet to moderate.

• Maintain active communication with clients; • Support management of the client portfolio, monitoring their journey and engagement with the solution; • Monitor success and retention metrics, assisting with data analysis and generating insights; • Assist platform users and onboard new clients, keeping them informed about features; • Support proactive outreach to clients via Meet, WhatsApp and phone; • Assist in creating workflows, materials, and engagement and training events for clients; • Identify and resolve bottlenecks with clients and the Customer Success and Support teams; • Participate in meetings with clients and internal teams to ensure the best possible experience; • Support the team with client requests as needed.

Role Description We are looking for a high-impact, student-facing Student Success Manager to support a fast-growing education platform. In this role, you will be the primary guide for students navigating the complex college application journey. This is a mission-driven position ideal for a "builder" who thrives in communication-heavy environments and can lead students from initial interest all the way through to successful enrollment. You will act as a mentor, strategist, and advocate, ensuring every student has the support they need to secure their academic future. What You'll Be Doing - Student Engagement & Guidance - Act as the primary point of contact for prospective and current students via high-volume phone calls and text messaging. - Guide students through the entire college application lifecycle: from initial interest and application to final enrollment. - Build deep rapport and trust with both students and their families to navigate high-stakes decision-making. - Identify individual student needs and provide tailored support to overcome obstacles in the admissions process. - Operational Excellence & Tracking - Maintain rigorous follow-up discipline to ensure no student falls through the cracks. - Meticulously track all interactions, status updates, and documentation within CRM systems. - Collaborate with internal teams to provide feedback on the student experience and help iterate on our internal workflows. Requirements - Core Requirements - Experience: Background in customer support, sales, or college counseling is preferred. - Communication: Exceptional verbal and written skills; you must be comfortable and confident handling high-volume outreach. - Tech-Savvy: Proficiency in using CRM tools and digital communication platforms. - Resilience: Ability to maintain empathy and patience in a fast-paced, high-volume environment. - Mindset - Student-Focused: A genuine passion for helping students achieve their academic goals. - Highly Organized: Strong self-management and follow-up discipline. - Adaptable: Comfortable with the ambiguity of a scaling organization and the discipline required for remote/international team collaboration. - Nice to Have - Prior experience in the Ed-Tech space. - Familiarity with the U.S. college admissions landscape. Key Performance Indicators - Conversion Rate: Successful progression of students from lead to enrolled status. - Engagement Velocity: Response times and consistency of follow-ups. - Data Integrity: Accuracy and completeness of student records within the CRM. - Student Satisfaction: Positive feedback from families regarding the guidance provided. Working Hours & Time Zones - Primary Working Window: 3:00 PM – 9:00 PM Pacific Time (PT) - Pakistan Time Equivalent: 3:00 AM – 9:00 AM PKT (next day) - Days: Weekdays (flexible scheduling within the time window) - Weekends required (Saturday & Sunday availability is mandatory) Compensation & Benefits - Base Salary: Market Competitive. - Allowances: Internet, Electricity, and Wellbeing. - Health: Medical Insurance for you. - Growth: Performance-based bonuses, annual increments, and company-wide success bonuses.