Technical Analyst
Location
United States
Posted
47 days ago
Salary
$23 - $30 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Technical Analyst
Relatient
Role Description We’re seeking a Technical Analyst to join our team. This role has a preference to be located in the Greater Atlanta Metro, but a fully remote candidate will be considered with the right skillset. How You'll Make an Impact: - Deliver a high-quality client experience by serving as the primary point of contact for support inquiries and issue resolution. - Resolve client complaints and troubleshoot product issues via phone, email, and support cases. - Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients. - Monitor the support portal and keep clients informed on the status and resolution of their cases. - Prioritize incoming requests effectively to meet service level expectations and business needs. - Guide clients through solutions, particularly in cases of user error or knowledge gaps. - Handle high volumes of calls and support tickets using internal systems and tools. - Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service. - Accurately document and manage call and email records within the support portal. - Route or transfer clients to the appropriate internal departments when needed. - Escalate high-priority issues to the support team to ensure rapid resolution. - Conduct basic issue research and troubleshooting prior to case assignment. - Provide web portal training and ongoing support to clients. - Communicate case resolution clearly and effectively to clients. - Perform other duties as assigned. Qualifications - Deliver a high-quality client experience by serving as the primary point of contact for support inquiries and issue resolution. - Resolve client complaints and troubleshoot product issues via phone, email, and support cases. - Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients. - Monitor the support portal and keep clients informed on the status and resolution of their cases. - Prioritize incoming requests effectively to meet service level expectations and business needs. - Guide clients through solutions, particularly in cases of user error or knowledge gaps. - Handle high volumes of calls and support tickets using internal systems and tools. - Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service. - Accurately document and manage call and email records within the support portal. - Route or transfer clients to the appropriate internal departments when needed. - Escalate high-priority issues to the support team to ensure rapid resolution. - Conduct basic issue research and troubleshooting prior to case assignment. - Provide web portal training and ongoing support to clients. - Communicate case resolution clearly and effectively to clients. - Perform other duties as assigned. Requirements - Act with purpose, focus, and accountability. - Collaborate across teams and communicate clearly. - Keep innovating and automate what slows you down. A Note on Travel - Traveling up to 5% may be required. Benefits - The hourly range for this role is $23-$30 per hour. - Final compensation depends on experience, skills, and location. - Medical, dental, and vision coverage. - Company-paid life and disability insurance. - HSA with employer contributions. - Employee Assistance Program (EAP). - 401(k) with company match. - Unlimited PTO, 10 paid holidays, and paid parental leave. Equal Opportunity at Relatient We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know. Ready to Join Relatient? If you’re looking for work that matters and a team that makes it count, we'd love to hear from you! To join our team, you must live in one of the following states where we’re authorized to hire: - Alabama - Arkansas - Florida - Georgia - Indiana - Kentucky - Missouri - New Jersey - North Carolina - Ohio - Oklahoma - South Carolina - Tennessee - Texas
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Senior Cost Estimator
PyrovioPartnering with businesses to provide transformative value by implementing strategy and bringing knowledge into practice
Pyrovio is seeking to employ a professional cost estimator with experience in estimate development for capital projects. The individual will be responsible for generating parametric and detailed estimates to support the scope of work of a project. Responsibilities: - Collaborate with project sponsors/stakeholder groups to understand scope of a project. - Utilize pre-existing parametric estimating tool to generate parametric estimates in accordance with AACE estimate class requirements for substation and transmission projects based on conceptual scope of work for the project. - Utilize existing estimating templates to generate assembly-level cost estimates for projects based on detailed scope of work and 30-50% engineering design. - Facilitate the identification of changes to the parametric estimating tool to provide data in a more usable format for subsequent use in the project schedule and cost management. - Utilize estimates vs actuals cost comparisons from projects to refresh & update cost data in parametric estimating tool. - Revision of existing cost data in parametric estimating tool, to assist with structuring of the enterprise estimating system and work with developers for implementation. - Improve coordination of estimates to avoid duplication of estimates, improve ownership, and avoid overlaps in estimate scope. - Train estimators on revised tools, especially for contracted estimators and assist with development of standard work instructions to standardize project scoping and estimating. - Ability to use estimating software to generate cost estimates and to go through the QAQC process. - Have the flexibility to attend client and company meetings as needed. Required Qualifications: - Minimum 10 years of professional cost estimating experience, in developing estimate packages for design & construction. - Industry experience estimating construction projects for energy utilities and/or above/below grade civil estimating. - Proficient in Microsoft Office Suite of products - Proficient in AACE Cost Engineering Practices and TCM framework. - Bachelor’s/Master’s Degree in Electrical Engineering, Civil Engineering, or related fields - Familiarity with Enterprise Estimating Systems like Sage is a plus. - Familiarity with process improvement methodologies like Lean & Six Sigma is a plus. Travel Requirements: less than 10% on-site. Remuneration & Benefits at Industry standards with no constraints for a qualified candidate
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