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gksoftware logo
gksoftware

Mission-driven: We simplify interactions in retail – for businesses and customers alike. Empowered by flexibility: Remote-first, flexible hours – work where and how you thrive. Security with vision: Permanent contract in a future-focused, stable environment. Culture that connects: Open, collaborative, and people-first – with great coffee if you drop by. Backed by strength: With 35+ years of retail tech expertise and as part of Fujitsu, a global IT leader. Tech that scales: AI-powered solutions built to grow with the world’s leading retailers. Think global: 570,000+ installations in 65+ countries. Real impact, worldwide.

Technical Support Consultant

ConsultantConsultantFull TimeRemoteMid LevelTeam 1,001-5,000

Location

Germany

Posted

42 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Technical Support Consultant

gksoftware

Role Description Du verbindest technisches Tiefenverständnis mit einem klaren Service-Mindset. Ob Incident-Analyse, Release-Begleitung oder Kundenkommunikation: Du arbeitest nah am Produkt Retail7, GKs cloud-native Commerce-Plattform für mittelständische Händler, nah an der Technik und nah an den Menschen, die unsere Software täglich nutzen. Location: Mobile Work (Bundesweit) Deine Aufgaben bei uns: - Tiefgehende technische Analyse komplexer Fehler- und Störsituationen im 2nd-Support - Strukturierte Fehlerprotokollierung in unserem Ticketsystem auf Basis von Logfiles, Monitoring- und Systemdaten - Reproduktion von Fehlerszenarien in Test-Umgebungen zur nachhaltigen Problembehebung - Aktive Unterstützung bei Releases, Rollouts und Hotfixes - Professionelle schriftliche und telefonische Kommunikation mit unseren Kunden auf Augenhöhe - Erstellung technischer Anleitungen und Dokumentationen Qualifications - Hands-on Erfahrung im 2nd- oder 3rd-Level-Support oder in einer vergleichbaren technischen Rolle - Sicherer Umgang mit Datenbanken, Logdaten und gängigen Monitoring-Tools - Verständnis für komplexe Abläufe und Zusammenhänge in einer modernen Softwarearchitektur - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift - Eigenverantwortliche und serviceorientierte Arbeitsweise, Lösungsorientierte Denkweise, Teamplayer-Mentalität - Bereitschaft zur Übernahme von Rufbereitschaften Benefits - Mission mit Sinn: Wir vereinfachen Interaktionen im Einzelhandel – für Unternehmen und Kunden gleichermaßen. - Gestärkt durch Flexibilität: Remote-first, flexible Arbeitszeiten – arbeite dort und so, wie du am besten aufblühst. - Sicherheit mit Weitblick: Unbefristeter Vertrag in einem zukunftsorientierten, stabilen Umfeld. - Kultur, die verbindet: Offen, kollaborativ und menschenzentriert – mit großartigem Kaffee, falls du vorbeischaust 😉. - Starke Rückendeckung: Mit über 35 Jahren Erfahrung in Retail-Tech und als Teil von Fujitsu, einem globalen IT-Marktführer. - Skalierbare Technologie: KI-gestützte Lösungen, die mit den weltweit führenden Einzelhändlern mitwachsen. - Global denken: Über 570.000 Installationen in mehr als 65 Ländern. Echter Impact – weltweit.

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