• Understand the intricacies of the Revenue Cycle and initiate/co-drive project work that affects the bottom line of the organization • Create and maintain a robust project plan, set challenging goals and deadlines per executive asks • Calculate impact to Yield, Bad Debt, and overall project ROI, and solution analysis • Participate and potentially lead project updates with executives and stakeholders • Proactively monitor team’s book of business outcomes and findings through data analytics and/or trend analysis and root cause analysis • Develop/pitch/initiate process improvements • Meet with project teams on an ongoing basis, facilitate project team next steps through data driven findings • Meet with business partners regularly and impacted teams to maintain relationships and provide high level updates and results to on initiatives • Conduct ad hoc data analytics and deep dive requests

• Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm • Run team meetings focused on activity, pipeline, revenue, and performance • Monitor outbound calls, email follow-ups, and CRM activity • Hold reps accountable to daily activity targets (including ~40 outbound calls/day) • Foster a competitive, positive, and performance-driven team environment • Manage incentives such as contests, SPIFs, and performance tracking • Coach reps on outbound calls, objection handling, follow-ups, and positioning • Review CRM activity, notes, and opportunities to identify coaching moments • Conduct role plays, call reviews, and ongoing performance coaching • Reinforce a proactive, consultative, revenue-focused sales approach • Manage a portfolio of high-value and strategic customer opportunities • Act as a closer on key deals and revenue expansion opportunities • Partner with customers to increase adoption of services and products • Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns) • Support enterprise-level accounts and high-growth customer segments • Ensure new customers are on board and successfully complete first orders • Identify inactive customers and drive reactivation strategies • Monitor customer behavior and proactively engage high-intent users • Build strong customer relationships focused on long-term growth

• Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm • Run team meetings focused on activity, pipeline, revenue, and performance • Monitor outbound calls, email follow-ups, and CRM activity • Hold reps accountable to daily activity targets (including ~40 outbound calls/day) • Foster a competitive, positive, and performance-driven team environment • Manage incentives such as contests, SPIFs, and performance tracking • Coach reps on outbound calls, objection handling, follow-ups, and positioning • Review CRM activity, notes, and opportunities to identify coaching moments • Conduct role plays, call reviews, and ongoing performance coaching • Reinforce a proactive, consultative, revenue-focused sales approach • Manage a portfolio of high-value and strategic customer opportunities • Act as a closer on key deals and revenue expansion opportunities • Partner with customers to increase adoption of services and products • Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns) • Support enterprise-level accounts and high-growth customer segments • Ensure new customers are onboard and successfully complete first orders • Identify inactive customers and drive reactivation strategies • Monitor customer behavior and proactively engage high-intent users • Build strong customer relationships focused on long-term growth • Act as a consultative partner helping customers choose the right marketing solutions • Guide customers on campaigns, product usage, and ordering strategies • Help reps become more consultative and value-driven in conversations • Ensure accurate CRM (Salesforce) logging of all activities and opportunities • Track performance against weekly and monthly goals • Maintain visibility on pipeline, revenue, and team performance • Improve scripts, workflows, and follow-up processes • Support onboarding and ramp-up of new team members • Provide coaching, role play, and process training • Reinforce CRM discipline and performance expectations

• Lead the Customer Experience Revenue team and establish a strong weekly operating rhythm • Run team meetings focused on activity, pipeline, revenue, and performance • Monitor outbound calls, email follow-ups, and CRM activity • Hold reps accountable to daily activity targets (including ~40 outbound calls/day) • Foster a competitive, positive, and performance-driven team environment • Manage incentives such as contests, SPIFs, and performance tracking • Coach reps on outbound calls, objection handling, follow-ups, and positioning • Review CRM activity, notes, and opportunities to identify coaching moments • Conduct role plays, call reviews, and ongoing performance coaching • Reinforce a proactive, consultative, revenue-focused sales approach • Act as a closer on key deals and revenue expansion opportunities • Partner with customers to increase adoption of services and products • Identify and drive expansion opportunities (upselling, repeat orders, bundles, campaigns) • Support enterprise-level accounts and high-growth customer segments • Ensure new customers are on board and successfully complete first orders • Identify inactive customers and drive reactivation strategies • Build strong customer relationships focused on long-term growth • Act as a consultative partner helping customers choose the right marketing solutions • Guide customers on campaigns, product usage, and ordering strategies • Ensure accurate CRM (Salesforce) logging of all activities and opportunities • Track performance against weekly and monthly goals • Maintain visibility on pipeline, revenue, and team performance • Improve scripts, workflows, and follow-up processes • Support onboarding and ramp-up of new team members • Provide coaching, role play, and process training • Reinforce CRM discipline and performance expectations.