Role Description Love146 seeks a dedicated technology professional to advise, support, and manage projects on an as-needed basis. This role will include regular collaboration with the Love146 Tech Manager to identify and address gaps in our existing technological structures and to manage implementations and tasks that fall outside of our existing capacity. Project Deliverables - Collaborative Assessment & Strategic Alignment - Partner with the Tech Manager to understand current systems, constraints, and organizational priorities. - Help identify and prioritize opportunities surfaced through internal assessments (e.g., gaps in capacity, inefficiencies, or system limitations). - Contribute to shaping a right-sized, sustainable technology roadmap that aligns with Love146’s mission and operational realities. - Offer perspective on emerging tools and trends (including AI) with an emphasis on practical, mission-aligned application. - Strengthening Data Systems & Practices - Advise and support improvements to core data systems (including Salesforce and related tools) to increase reliability, clarity, and usability. - Contribute to building sustainable data practices that reduce reliance on ad hoc workarounds. - In the event of systems migration, ensure data integrity and continuity throughout any transitions. - Document decisions and processes to support ongoing internal ownership. - Build with sustainability in mind, ensuring solutions are maintainable within existing or realistic future capacity. - AI & Automation Exploration (Thoughtful and Responsible) - Partner with the COO and Tech Manager to explore where AI and automation could meaningfully support the work (without adding unnecessary complexity). - Pilot practical use cases that improve efficiency, insight, or staff capacity. - Support gradual, well-supported adoption rather than rapid or disruptive implementation. - Project-Based Implementation & Shared Ownership - Take on clearly scoped projects as needed, from planning through execution. - Work in partnership with internal stakeholders, valuing their context and experience. - Communicate clearly about progress, tradeoffs, and constraints. - Remain flexible and responsive as priorities evolve. Qualifications - Salesforce Developer certification or equivalent experience with comparable platform(s). - Google Workspace administration experience. - Knowledge of current cybersecurity trends and best practices. - Knowledge of AI and other emerging technologies. Project Timeline - Anticipated June 2026 start, with ongoing needs-based project work. Project Budget - Hourly Range: $125-$175. - Blended Team Hourly Rate(s): $150-$225. Proposal Submission Instructions & Deadline Submit a proposal for the scope of work above and a resume. Love146 Contact tech@love146.org

• Provide day-to-day technical support for laptops, mobile devices, and peripherals • Diagnose and resolve hardware, software, and network issues in a timely manner • Install, configure, and maintain operating systems, applications, and security tools • Manage user accounts, permissions, and access controls (e.g., Active Directory, email systems) • Support onboarding and offboarding processes (device setup, access provisioning/deprovisioning) • Monitor and respond to helpdesk tickets, ensuring SLA adherence • Maintain IT asset inventory and documentation • Assist in network administration tasks (LAN/Wi-Fi connectivity, VPN support) • Support cybersecurity practices (patching, antivirus, awareness, incident reporting) • Provide user training and guidance on IT tools and best practices • Troubleshot IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media. • Completes setup and configuration of company laptops and desktops and t - Other duties as assigned by the CISO.

• Ensure Shari’ah Audit coverage for Mashreq and applicable subsidiaries and undertake Shari’ah audits and monitor compliance with Islamic Shari’ah. • Execute the Shariah Audit Plan acting as an Audit in Charge and lead medium to large sized team of Shari’ah Audit professionals and manage audit assignments. • Assist Head ISA in preparing the Risk based Shariah Audit Plan. • Examine and evaluate the adequacy and effectiveness of Shari’ah Gov. & Internal Controls of Islamic businesses/branches and activities relating to compliance with AAOIFI Shari’ah Standards, resolutions (Fatawa), guidelines & instructions issued by Internal Shari’ah Supervision Committee (ISSC) & Central Bank of UAE Higher Shari’ah Authority (CBUAE HSA).

Role Description You'll provide first and second-line IT support to end users — resolving hardware, software, and connectivity issues, managing user accounts, and escalating complex problems clearly. You'll be the first port of call when something breaks. What you'll do - Respond to support tickets via helpdesk platform within SLA targets - Diagnose and resolve hardware, software, and network issues remotely - Manage user accounts and permissions in Active Directory or Azure AD - Escalate issues to third-line support with clear documentation - Maintain the knowledge base with guides and FAQs Qualifications - Solid grasp of Windows environments, networking fundamentals, and Active Directory - Patient and clear communicator with non-technical users - Organised ticket manager — nothing stays unresolved - Comfortable working remotely with distributed teams Requirements - CompTIA A+, Network+, or equivalent certification (nice to have) - Experience with an ITSM tool (ServiceNow, Jira Service Management, or similar) (nice to have) - Familiarity with Microsoft 365 admin or Azure AD (nice to have) Benefits - $2,500–$4,000 USD/month based on experience - Fully remote with flexible hours - Exposure to a wide range of SME IT environments - Paid leave - Path into senior support, infrastructure, or cloud engineer roles