• Provide day-to-day technical support for laptops, mobile devices, and peripherals • Diagnose and resolve hardware, software, and network issues in a timely manner • Install, configure, and maintain operating systems, applications, and security tools • Manage user accounts, permissions, and access controls (e.g., Active Directory, email systems) • Support onboarding and offboarding processes (device setup, access provisioning/deprovisioning) • Monitor and respond to helpdesk tickets, ensuring SLA adherence • Maintain IT asset inventory and documentation • Assist in network administration tasks (LAN/Wi-Fi connectivity, VPN support) • Support cybersecurity practices (patching, antivirus, awareness, incident reporting) • Provide user training and guidance on IT tools and best practices • Troubleshot IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media. • Completes setup and configuration of company laptops and desktops and t - Other duties as assigned by the CISO.

• Ensure Shari’ah Audit coverage for Mashreq and applicable subsidiaries and undertake Shari’ah audits and monitor compliance with Islamic Shari’ah. • Execute the Shariah Audit Plan acting as an Audit in Charge and lead medium to large sized team of Shari’ah Audit professionals and manage audit assignments. • Assist Head ISA in preparing the Risk based Shariah Audit Plan. • Examine and evaluate the adequacy and effectiveness of Shari’ah Gov. & Internal Controls of Islamic businesses/branches and activities relating to compliance with AAOIFI Shari’ah Standards, resolutions (Fatawa), guidelines & instructions issued by Internal Shari’ah Supervision Committee (ISSC) & Central Bank of UAE Higher Shari’ah Authority (CBUAE HSA).

Role Description You'll provide first and second-line IT support to end users — resolving hardware, software, and connectivity issues, managing user accounts, and escalating complex problems clearly. You'll be the first port of call when something breaks. What you'll do - Respond to support tickets via helpdesk platform within SLA targets - Diagnose and resolve hardware, software, and network issues remotely - Manage user accounts and permissions in Active Directory or Azure AD - Escalate issues to third-line support with clear documentation - Maintain the knowledge base with guides and FAQs Qualifications - Solid grasp of Windows environments, networking fundamentals, and Active Directory - Patient and clear communicator with non-technical users - Organised ticket manager — nothing stays unresolved - Comfortable working remotely with distributed teams Requirements - CompTIA A+, Network+, or equivalent certification (nice to have) - Experience with an ITSM tool (ServiceNow, Jira Service Management, or similar) (nice to have) - Familiarity with Microsoft 365 admin or Azure AD (nice to have) Benefits - $2,500–$4,000 USD/month based on experience - Fully remote with flexible hours - Exposure to a wide range of SME IT environments - Paid leave - Path into senior support, infrastructure, or cloud engineer roles

Role Description As an IT Support Engineer at Kora, you will be responsible for providing first- and second-level technical support to end-users, ensuring the smooth operation of IT systems, and maintaining high levels of user satisfaction. This role involves troubleshooting hardware and software issues, managing user accounts, and supporting the organization’s IT infrastructure. - Provide day-to-day technical support for laptops, mobile devices, and peripherals - Diagnose and resolve hardware, software, and network issues in a timely manner - Install, configure, and maintain operating systems, applications, and security tools - Manage user accounts, permissions, and access controls (e.g., Active Directory, email systems) - Support onboarding and offboarding processes (device setup, access provisioning/deprovisioning) - Monitor and respond to helpdesk tickets, ensuring SLA adherence - Maintain IT asset inventory and documentation - Assist in network administration tasks (LAN/Wi-Fi connectivity, VPN support) - Support cybersecurity practices (patching, antivirus, awareness, incident reporting) - Provide user training and guidance on IT tools and best practices - Troubleshoot IT technical issues and resolve them in a courteous, professional, and timely manner in person or via email, telephone, and/or other electronic media - Complete setup and configuration of company laptops and desktops - Other duties as assigned by the CISO Qualifications - Minimum of 1-3 years of experience in IT support - Minimum of a Bachelor’s degree certificate - Good communication skills - Good interpersonal skills - Positive attitude - Ability to handle stress appropriately and interact well with others Requirements - Strong troubleshooting and problem-solving skills - Excellent communication and interpersonal abilities - Customer-focused mindset with a commitment to service excellence - Ability to prioritise tasks and manage time effectively - Attention to detail and strong documentation skills - Ability to work independently and as part of a team Benefits - Sponsored and tailored training - Paid parental leave - Paid time-off - Flexible work style - Low-interest loans - Group Life Insurance - Day off on your birthday 🎂 🎁 🎉 - Employee interest groups that provide supportive communities within Kora - Great company culture and the opportunity to work with a highly collaborative team building something great!