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Industry-focused specialists who manage and improve complex data-driven processes.
IT Deskside Analyst
Location
Philippines
Posted
40 days ago
Salary
0
Seniority
Senior
Job Description
IT Deskside Analyst
eClerx
• Accountable for the installation, maintenance and support of various hardware and software components, as well as peripherals, used throughout the organization. • Responsible for receiving and handling user requests for support in accordance with established procedures. They promptly respond to these requests by providing information to resolve the issue or escalate the ticket as needed. • The role maintains detailed records of actions taken and provides technical expertise to ensure that operational procedures are correctly applied. • The individual in this position is customer-focused and takes a proactive approach to provide personalized advice and guidance to users. They also educate users on available systems, products, and services while ensuring that all IT service requests adhere to company policy. • The individual in this role participates in operational meetings and training sessions as part of their ongoing commitment to staying informed of system and process changes as they arise. • Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out. • Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks. • Maintain and follow IT asset lifecycle policies and procedures. • Responsible for following all ITGC/security policies as they relate to accessing and providing access to systems and applications. The colleague will also provide knowledge to colleagues to ensure said access is used in a compliant and secure manner.
Job Requirements
- 1-3 years experience in relevant technology functions required
- Has acquired experience of controlling IT assets and changes according to established principles
- Working in a Support/Service Desk providing support to a complex customer base
- Diagnosing and resolving complex IT related support requests (hardware, software and applications)
- Processes and procedures based on the ITIL Framework (Incident, Problem, Change etc.)
- HDI Desktop Support Technician
- A+ Certification
- Demonstrated experience with Microsoft Windows-based Products, Microsoft Office and Office 365.
- Demonstrated experience with Adobe Acrobat, MacOS, iOS, and Android OS.
- Ability to work independently; must be able to manage deadlines and multiple projects concurrently.
- Experience creating, managing, and maintaining user accounts with Microsoft Active Directory a plus.
- Strong written, verbal, telephonic and interpersonal communication skills.
Benefits
- Equal Opportunity Employer for all qualified applicants
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Sensing Analyst
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Title: Sensing Analyst Location: United States Job Description: At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. Remote Sensing Analyst Job Function Summary Provides enterprise remote sensing expertise through the acquisition, processing, interpretation, and transformation of remotely sensed data from aerial, satellite and UAS platforms into enterprise geospatial intelligence that supports operational, regulatory, and strategic decision‑making. 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