• Conduct the project planning activities and manage the execution of large-scale, high-risk, or strategic projects from Initiating to successful go-live on time, scope and budget. • Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer. • Manage relationships with project stakeholders, keeping them informed of progress and issues, in order to manage expectations on all project requirements and deliverables • Ensure proper use of methodology, tools, and procedures • Analyse risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action • Establish trust with clients by learning about their organization, processes, team member, and desired outcomes • Work with a client’s internal and external teams to understand the operational and technical requirements of the project • Ensure the timely and successful completion of projects, as well as the transition to the customer support & success team post-production • Work with the customer to create end-user training and establish support channels for go-live and post-production support • Plan and manage the project resource allocation with relevant departments within the organization • Ability to manage multiple projects and clients at one time • Provide technical, business consulting, and product expertise to customers enabling comprehensive implementations and solutions • Enable and configure various product features that meet the customer's needs within contractual constraints or identify change requests when needed • Identify use cases, roles, and other business requirements for each implementation

• Manage end-to-end delivery of SaaS and AI consulting projects from initiation to closure. • Coordinate with engineering and AI teams to ensure timely execution and quality delivery. • Act as the primary point of contact for clients, ensuring clear communication and expectation management. • Understand client requirements and translate them into project plans, timelines, and deliverables. • Plan and allocate resources effectively across multiple projects and engagements. • Monitor project progress, identify risks or bottlenecks, and implement mitigation strategies. • Track project milestones, KPIs, and delivery performance metrics. • Conduct regular client meetings, status updates, and progress reporting. • Facilitate sprint planning, task prioritization, and delivery coordination with internal teams. • Ensure smooth delivery of AI consulting engagements and service-based projects. • Manage project documentation, timelines, and workflow processes. • Collaborate with leadership to improve delivery processes and operational efficiency. • Maintain strong client relationships and ensure high customer satisfaction.

• Responsible for complex orders from entry to completion, ensuring accuracy and timeliness throughout the process. • This includes data entry, tracking due dates, assessing asset workability, and working in close collaboration with stakeholders. • Conduct thorough validation of workflows to ensure processes are efficient, effective, and compliant with company and client standards and requirements. • Serve as a point of contact for Title or Project Leads, providing regular updates on order status and escalating any issues or concerns as needed. • Collaborate with Billing or Pre-Billing teams as necessary to ensure accuracy in the billing of completed work. • Verify all services rendered are properly documented and billed according to established structure and client agreements. • Responsible for data management in core internal systems (Sfera, ONE) or client systems, ensuring all relevant information is accurately recorded and maintained. • Regularly audit data to identify discrepancies/errors and take corrective action as needed. • Order and project execution/ ownership of subtitling workflow per account and other workstreams as necessitated by client request. • Project planning for change management and maintain clear communication on project plan changes to downstream teams. • Other duties, projects as assigned.

• Foster a collaborative rapport with clients to maintain strong service relationships. • Be the key point of contact for clients and internal Deluxe teams for your portfolio of projects. • Collaborate and liaise with vendors and cross-functional teams to schedule, action and deliver work orders. • Set up, manage and track work orders, assets and schedules in Deluxe's systems. • Coordinate the creation of subtitles, closed captions, or related deliverables with internal teams and vendors. • Daily monitor and identify work orders that are at risk of missing customer-specific SLA requirements. • Proactively identify potential project/workflow issues and escalate them. • Troubleshoot and formulate solutions to project/workflow issues.