• Foster a collaborative rapport with clients to maintain strong service relationships. • Be the key point of contact for clients and internal Deluxe teams for your portfolio of projects. • Collaborate and liaise with vendors and cross-functional teams to schedule, action and deliver work orders. • Set up, manage and track work orders, assets and schedules in Deluxe's systems. • Coordinate the creation of subtitles, closed captions, or related deliverables with internal teams and vendors. • Daily monitor and identify work orders that are at risk of missing customer-specific SLA requirements. • Proactively identify potential project/workflow issues and escalate them. • Troubleshoot and formulate solutions to project/workflow issues.

• Act as the primary point of contact for two strategic enterprise sports accounts, leading delivery and managing expectations. • Drive end-to-end project planning and execution of quarterly deliverables, ensuring milestone achievement on time and to agreed quality standards. • Build, manage, and communicate clear and transparent project plans, including timelines, risk registers, dependencies, resource allocation and status updates. • Coordinate internal resources and cross-functional teams to remove blockers and influence outcomes. • Maintain strong customer relationships — proactively reporting status, issues, and risks; facilitating planning sessions and delivery reviews. • Ensure contractual obligations are met and help resolve disputes or scope questions with professionalism. • Apply structured project management methodologies to continuously improve processes, outputs, and customer satisfaction. • Advocate for customers internally, ensuring feedback is tracked and reflected in future planning or product priorities.

ABOUT BODILY Bodily is a venture-backed women's health company designing products for pregnancy, postpartum recovery, and breastfeeding. We sell across DTC, Amazon, and mass retail (full-chain in Target) and are a recognized brand in our category with awards from The Bump, Forbes, and others. We're a lean, high-performance team. THE ROLE We're looking for an experienced operations leader to own fulfillment, logistics, and retail compliance across all three of our sales channels. This is a project-based engagement focused on strengthening our operational infrastructure as we scale our retail and marketplace presence. This is a hands-on, decision-making role — not advisory or strategic consulting. You'll be the person accountable for product getting to the right place, on time, in compliance, across every channel. WHAT YOU'LL OWN • 3PL Management: Full strategic and operational ownership of our 3PL relationship. SLAs, performance, cost management, and quality across DTC, Amazon, and retail fulfillment. • Retail Fulfillment & EDI Compliance: Ensuring flawless pack-out, accurate EDI documentation, and full compliance with big-box retailer routing and packaging requirements. Biweekly pickup cadence. Zero tolerance for chargebacks or scorecard issues. • Amazon FBA Operations: Inventory replenishment, shipment planning, and FBA compliance. • Co-Manufacturer Coordination: Managing the co-manufacturing relationship for a functional beverage SKU in mass retail — forecasting, production scheduling, and quality. • Team Coordination: Working closely with an offshore fulfillment operations coordinator and collaborating with our production and finance teams on cross-functional operations.

• Support the organization and monitoring of Protheus ERP projects • Participate in kickoff meetings and alignment sessions with clients • Track schedules and assist with managing deadlines and scope • Organize the backlog, monitor sprints, and support weekly prioritization • Facilitate communication between the technical team and the client • Identify risks and help define action plans • Monitor multiple WhatsApp groups with organization and clarity • Assist in managing tickets and recurring requests