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Zu smart um Wahr zu sein.
Customer Success Manager
Location
Worldwide
Posted
53 days ago
Salary
€3.2K - €3.8K / year
Seniority
Lead
No structured requirement data.
Job Description
Customer Success Manager
smartkündigen OHG
Role Description Wir suchen einen Customer Success Manager (B2C) der eigenverantwortlich einen festen Kundenstamm von ca. 2.000+ Kunden betreut. Du bist der zentrale Ansprechpartner und sorgst dafür, dass unsere Kunden optimal betreut werden, Lösungen erhalten und eine durchgehend positive Erfahrung mit unserem Service und unseren Produkten haben. - Betreuung eines festen Kundenportfolios (B2C) - Unterstützung bei rechtlichen Anliegen (keine Rechtsberatung erforderlich) - Identifikation und Lösung von Problemen - Proaktive Begleitung und Unterstützung unserer Kunden - Beratung zu passenden Lösungen und Services - Enge Zusammenarbeit mit unserem Legal- und Backoffice-Team Qualifications - Starke Kommunikationsfähigkeit (klar, ruhig, lösungsorientiert) - Eigenverantwortung und unternehmerisches Denken - Erfahrung im Umgang mit Kunden (Support, Vertrieb oder Customer Success) - Fähigkeit, auch in schwierigen Situationen souverän zu bleiben - Zielorientiertes Arbeiten mit Fokus auf Kundenzufriedenheit und langfristige Kundenbeziehungen Benefits - Fixgehalt: 3.200 € – 3.800 € brutto / Monat - 100% Remote - Zusätzlich attraktives leistungsbasiertes Bonusmodell - Eigenverantwortlicher Kundenstamm (keine reine Ticketbearbeitung) - Klare Entwicklungsmöglichkeiten (Senior / Team Lead) - Moderner Arbeitsplatz mit starkem Fokus auf Automatisierung & KI
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