• Identification, evaluation and development of prospective customers in the emerging areas of factory and process automation (e.g., Industry 4.0, digitalization, sensors, machine vision, RFID, HMI & APL) • Strategic development of the customer base and acquisition of new customers • Independent management of the entire sales process from lead generation to proposal submission and the closing of sales orders and projects • Independent planning and execution of customer visits, web meetings and campaigns within the assigned sales region • Assessment of prospective customers with respect to revenue potential, market attractiveness and risk • Participation in regional and cluster meetings within the matrix organization • Continuous improvement of applied research, sales and reporting methods within the 'Mercuri Sales Platform' model • Trade show presence, particularly for innovative products and product launches

About Our Client Our Insurance Group is a well established independent insurance agency serving clients across Connecticut. With a strong reputation for performance and client service excellence, the agency offers both personal and commercial insurance solutions. The team culture is built on professionalism, accountability, and community involvement, creating an environment where high performers thrive and long term careers are built. Role Overview The Customer Service and Account Manager role is a position that supports our Commercial Lines Sales Producers. This individual will manage client relationships, service accounts, and perform licensed insurance activities while delivering proactive solutions that align with each client’s needs.

Role Description The Customer Service and Account Manager role is a position that supports our Commercial Lines Sales Producers. This individual will manage client relationships, service accounts, and perform licensed insurance activities while delivering proactive solutions that align with each client’s needs. Your key responsibilities may include: - Manage and service a portfolio of Commercial Lines accounts, ensuring accuracy, coverage adequacy, and seamless renewals - Partner with Producers to prepare proposals, coordinate underwriting, and support new business and renewal strategy - Conduct proactive coverage reviews to identify gaps, cross sell opportunities, and risk management solutions - Process endorsements, certificates, policy changes, audits, and renewals with precision and timeliness - Maintain clear, consistent communication with clients, carriers, and internal stakeholders while documenting all activity accurately - Deliver exceptional client service that strengthens long term relationships and supports agency growth Qualifications - Minimum 3 years Commercial Insurance Account Management experience required - Strong professionalism and ethical standards - Consistent follow through on deadlines, meetings, and client commitments Requirements - Enjoys helping clients and building lasting relationships - Ability to operate on Eastern Standard Time - Experienced in both Personal and Commercial Lines - Able to offer creative and innovative solutions - Engaged in civic or professional associations - Strong communicator who understands how to align agency resources with client needs - Detail oriented and accountable - Values community involvement and long term client partnerships Benefits - Base Salary starting at $70,000+ depending on experience - Group health coverage - Retirement plan with company match - 401(k) - Dental insurance - Health insurance - Vision insurance - Paid time off

Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us. Who is Harrow? Harrow (Nasdaq: HROW) is a leading provider of ophthalmic disease management solutions in North America. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need .  We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of! Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including: An expanding Retina Portfolio including IHEEZO®, TRIESENCE®, BYOOVIZTM, and OPUVIZTM A broad Dry Eye Disease product line , led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and FRESHKOTE® A peri-operative Surgical product line , led by TRIESENCE®, and BYQLOVITM A Rare and Specialty product line , which includes various high-need and utility products such as ILEVRO®, NATACYN®, and VERKAZIA® A robust internal development pipeline with multiple late-stage candidates, including MELT-300, MELT-210, H-N08, and CR-01 Job Summary The Director, Strategic Accounts will be responsible for expanding profitable business in an assigned base of new and existing customers. This position will report to the [TBD] and will participate as a key member of the commercial team with primary responsibilities that include: closing new business within strategic accounts, customer retention and ensuring portfolio performance achieves defined financial goals. The person in this role will have a proven track record of success selling to multiple call points in the Private Equity, Government, Physician Office, Ambulatory Surgery Center and Hospital environments. Core Responsibilities Implement and execute plans to achieve expansion of sales in a defined base of existing strategic ophthalmic customers and new key targets. Appropriate utilization of the Customer Relationship Management (CRM) system. Execute cohesive strategies with Marketing, Sales, Customer Care and Inside Sales. Effectively manage assigned operating expense budget for travel and customer training. Monitor sales performance and adjust strategy as needed to meet competitive conditions. Evaluate customer, market and competitor activity and update the organization accordingly. Establish and maintain relationships with key opinion leaders within strategic accounts. Direct sales forecasting activities and set performance goals accordingly. Coordinate with and assist the field team with closing new business in Strategic Accounts. Utilize resources to enhance productivity and provide optimal customer satisfaction. Participate in providing detailed and accurate sales forecasting. Actively participate as a key member of the Commercial team to drive success. Qualifications & Requirements