Customer Service Representative I - Hybrid Location: Concord United States Job Description: WSP is currently initiating a search for a This position will work out of our Concord, CA office. Position is primarily remote, but with an expectation to come to the office a few times a month (pre-scheduled). Expect training to be onsite for about 3 weeks. Hours are CURRENTLY 8am - 5pm but MAY expand to 7am - 6pm and Saturdays 9am - 1pm. Compensation: Expected Salary $ $23.00 /HR Additional $0.50/HR for previous Clipper experience OR validated language proficiency in Spanish, Cantonese or Mandarin. JOB SUMMARY The Customer Service Representative I (CSR I) is responsible for handling inbound customer inquiries into the Customer Service Center (CSC). This will include phone, email, and chat responses. The CSR I will be assigned to a set schedule based on the company's hours of operation and its specific operational requirements. This schedule ensures that adequate coverage is provided during peak times while aligning with the needs of the business. DUTIES AND RESPONSIBILITIES - Serve as the primary point of contact for customers addressing their service issues and concerns. - Foster strong relationships with customers and colleagues by providing friendly, efficient, and effective service. - Answer customer inquiries via email, chat, or text, and provide general information and assistance regarding products, services, or company policies. - Promote and educate customers on self-service options. - Maintain a thorough understanding of the CSC operations to assist customers and resolve problems effectively. - Identify and resolve product or service issues by clarifying the complaint, determining the cause, explaining the best solution, and following up to ensure satisfaction. - Quickly and accurately assess individual customer needs and take appropriate actions to address them, ensuring customer satisfaction. - Update customer account information and maintain accurate records to ensure up-to-date data for future reference. - Process requests for new customer accounts. - Open cases for unsolved customer inquiries. - Process customer disputes. - Process the closing of customer accounts and initiate refunds when required. - Consistently meet or exceed established goals related to productivity, schedule adherence, and quality standards. - Communicate clearly and effectively with individuals at various levels, both within and outside the organization, to address customer needs. - Perform additional tasks as required to meet the needs of the CSC and the organization. - Promote positive customer relations with customers and coworkers. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Excellent phone etiquette. - Excellent verbal communication skills. - Excellent attendance and punctuality. - Enjoy providing prompt and timely service to our customers. - Possess strong interpersonal skills and have compassion and empathy for customer situations. - Be energetic, self-motivated, and quick-thinking. - Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment. - Ability to read and comprehend normal instructions, correspondence, and memos. - Ability to effectively present information in one‐on‐one situations to customers, and other employees of the organization. - Ability to apply common sense understanding to carry out detailed written or oral instructions. - Ability to work flexible eight (8) hour shift between 8:00 a.m. to 5:00 p.m. Monday to Friday and 9 am to 1 pm on Saturdays. - Flexibility to work remotely or in an office environment as needed. - Must have a quiet and secure remote working environment. - Must be able to pass background and drug screenings. - Achieve and maintain departmental performance standards. - Knowledge of basic computer skills and navigation within the Windows operating system. - Ability to type at a speed of 40+ words per minute. PHYSICAL DEMANDS - Ability to perform job tasks while adhering to standards outlined by ADA, FMLA, and other relevant laws. - Consistent and reliable attendance is required for the role. - The work is primarily sitting but requires the ability to lift up to 10IBS occasionally, and to walk, stand, and carry items as needed. - The ability to read, record, and interpret written information is necessary. - Regular verbal communication and listening skills are essential. - Daily use of a computer, keyboards, and office equipment, including retrieving and inputting information. - The work environment requires a quiet noise level. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibility. Education and/or Experience - High school diploma or general education degree (GED) - Customer service experience a plus - Bilingual in Spanish is a plus - Bilingual in Mandarin is a plus - Bilingual in Cantonese is a plus #LI-MC1

Title: Head of Customer Service, Catalyst Locations: Spring, TX Piscataway, NJ time type Full time Hybrid job requisition id R47832 Job Description: What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us. Responsibilities - Manages all Order-to-Cash processes for import, export, and domestic orders, including samples - Responsible for all documentation and paperwork in accordance and compliance with US laws and regulations - Responsible for managing 7 FTEs - Receives and processes customer inquiries and works with Sales and other colleagues on necessary tools and reporting systems - Manages billing and invoicing to customers, in addition to collections, and sets targets - Develops goals, analyzes, and acts upon Key Performance Indicators as necessary - Researches and resolves issues with systems and processes; streamlines as necessary to support growth and organizational initiatives - Explains the local action plan to support team members in understanding what needs to be done and how it aligns with the broader business plan, strategy, mission, and vision; motivates the team to achieve local business goals Requirements - Bachelor's degree or equivalent work experience required - 3-5 years of customer support and management experience within the chemical industry strongly preferred - Experience supervising and directing people and resources to achieve specific results - Strong ability to prioritize and manage time and workload - Self-starter with a positive attitude; able to function effectively both independently and as part of a team - Experience handling import and export orders, documentation, and associated logistics - Computer literacy with working knowledge of SAP modules - Clear understanding of supply chain, logistics, sourcing, and regulatory functions preferred COMPENSATION DETAILS Compensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data). Pay Range: $102,900 - $171,500 Evonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to: - Medical, dental, and vision benefits - Paid time off plan - 401(k) savings plan - Health Savings Account (HSA) - Flexible Spending Accounts (FSAs) - Employee Assistance Program - Voluntary Benefits and Employee Discounts - Disability benefits - Life Insurance - Parental leave - Tuition Reimbursement The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations. Your Application To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.

Title: Sr Customer Support Specialist Location: Leawood United States Job Description: We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. WHAT YOU'LL DO As a Sr. Customer Support Specialist, you will be responsible for assisting the Manager Team with the day-to-day oversight of a team of Customer Support Representatives. You will promote a professional mentor relationship with the Customer Support team, enforcing positive client interactions and adherence to operational guidelines. You will assist with the daily responsibilities of the Customer Support team, elevated call resolution, questions, concerns, or opportunities to the department best equipped to implement new products or process improvements that will be of value to the client base. You will require backing up the Customer Support Team on phone calls, chats and emails as needed. WHERE YOU'LL WORK This position will work a hybrid schedule from our Leawood, KS office location. HOW YOU'LL SPEND YOUR TIME - Assist with the Managers with leading the Customer Support team to reach department goals and company vision - Help ensure that the Customer Support team's interactions with clients are positive and adhere to operational guidelines through coaching and mentorship - Identifies system and workflow improvements to enhance the team's efficiency - Resolve incoming customer requests or inquiries via telephone, email or live chat and serve as a point of escalation for client resolution - Maintain a working knowledge of products, services, and policies within the business and train team members to effectively support the business - Assists in creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level - Documentation of inquiries and resolutions - Provide light technical support for customers - Identify and report unusual inquiry trends or system issues WHAT YOU'LL NEED - Bachelor's degree is preferred. High school education or High School GED equivalent required. - 1+ years of Customer Support experience - Previous call center experience is preferred - Ability to coach team members for optimal performance - Friendly and resolution-focused interpersonal skills - Strong verbal and written communication skills - Excellent collaboration and teamwork skills - Proven organizational and time management skills - Ability to keep up in a fast-paced environment - Strong attention to detail and ability to solve complex problems - Technical aptitude - Experience navigating various business systems to support customer inquiries - Openness to additional responsibilities - Ability to work an opening, 6am-3pm, or closing, 12:00pm-9:00pm, shift. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - Hybrid work - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Role Description They are now seeking to hire a Customer Service & Operations Representative (After-Hours & Weekend Support) to ensure business continuity and maintain high standards of support during evenings and weekends. This role is critical in reducing backlogs and providing seamless assistance to both B2B and B2C customers across various digital platforms. - Respond to enquiries via email, marketplaces, HubSpot, and Podium live chat while managing reviews on Google and Trustpilot. - Process orders across multiple channels, manage product/fitment enquiries, and provide accurate delivery estimates (ETAs). - Review and route orders in HubSpot, send invoices, and handle replacement requests by reviewing technical catalogues. - Proactively manage weekend order processing to ensure the weekday team starts with a clear queue. - Conduct lead generation for the fleet and transport sectors via LinkedIn and draft weekly social media posts. Qualifications - Proven background in customer service, e-commerce, or B2B operations. - Exceptional written and verbal Australian English skills with a professional tone. - Experience in the automotive or manufacturing industry. - Knowledge of lead generation strategies on LinkedIn. - Ability to learn new systems quickly and work independently without direct supervision. Requirements - Access to a reliable PC/Laptop (i5/i7 10th Gen+, 8GB RAM), dual monitors, and a noise-cancelling headset. - Stable wired internet (50 Mbps download / 20 Mbps upload) with a functional backup connection. - Must be able to work the specified after-hours and weekend schedule (36 hours per week): - Monday (3hrs) - 9:00 AM to 11:00 AM PH time - Tuesday (5hrs) - 3:00 PM to 7:00 PM PH time - Wednesday (5hrs) - 3:00 PM to 7:00 PM PH time - Thursday (5hrs) - 3:00 PM to 7:00 PM PH time - Friday (10hrs) - 10:00 AM to 7:00 PM PH time - Saturday (4hrs) - 5:00 PM to 7:00 PM PH time - Sunday (4hrs) - 5:00 PM to 7:00 PM PH time Benefits - Permanent work-from-home set-up - Dayshift (Australian business hours) - Full-time job - HMO - Annual leave - Christmas Bonus equivalent to 1 month's wage (pro-rata)